webacd

29 Aug 2026

Served by Someone Who Isn't in the Branch — and Rated as If They Were

Banking Use Case…

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23 Aug 2026

Better Coordinated in the Consultation, Not After It

Healthcare Use Case…

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10 Jul 2026

Web ACD v1.26.0

Product Update…

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27 May 2026

Web ACD v1.25.0

Product Update…

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13 Feb 2026

Web ACD v1.24.0

Product Update…

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10 Nov 2025

Web ACD v1.23.0

Product Update…

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10 Oct 2025

Web ACD v1.22.0

Product Update…

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5 Feb 2025

Shortcut Buttons for Web ACD

Announcement…

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19 Nov 2024

Video REC: Post-Processing

Video Recording Update…

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19 Nov 2024

Video Calling KPI Dashboard

Announcement…

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