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webacd

26 Sep 2026

The Branch With a Queue and the Branch Standing Empty Are the Same Network

CX Trends…

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26 Sep 2026

The Phygital Point of Service: Five Businesses, One Silent Loss

CX Trends…

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29 Aug 2026

Served by Someone Who Isn't in the Branch — and Rated as If They Were

Banking Use Case…

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23 Aug 2026

Better Coordinated in the Consultation, Not After It

Healthcare Use Case…

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10 Jul 2026

Web ACD v1.26.0

Product Update…

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27 May 2026

Web ACD v1.25.0

Product Update…

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13 Feb 2026

Web ACD v1.24.0

Product Update…

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10 Nov 2025

Web ACD v1.23.0

Product Update…

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10 Oct 2025

Web ACD v1.22.0

Product Update…

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5 Feb 2025

Shortcut Buttons for Web ACD

Announcement…

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