Photo source: Interactive Powers

Better Coordinated in the Consultation, Not After It

Some things come up mid-consultation that the doctor could settle right there:

• → requesting a test from an internal service
• → closing out a medical or administrative step
• → checking something with another department

All three normally wait until the visit is over. And once it’s over, each one becomes a workflow of its own — its own call, its own queue, its own explanation from the beginning.

What changes is that they get coordinated in the moment. The medical secretary, or the department concerned, connects to the consultation on screen for those few minutes. They hear what’s needed directly from the doctor, and it’s all settled with the patient there. The doctor doesn’t stay for the logistics — with the clinical part done, he carries on.

And because it’s a screen, things can be shown rather than described. One look instead of explanations over the phone. A form completed while the patient sees and confirms their own details live.

Much of what a consultation needs to pass on is visual. Describing it over the phone is what made it slow.

Where the value is:

• 📍 A test coordinated with the service that will run it
• 📍 An administrative step resolved in the moment
• 📍 A question to another department resolved on screen
• 📍 A pool of external medical secretaries, always available

💡 When the next step is resolved online, with the patient there, is that still administration — or is it already part of the care?

👉🏻 Tell us how your teams handle that step today — we’d like to compare notes.

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