Source: Interactive Powers

Transform Your Customer Support with Chatbots, Messaging Apps, Social Media and WhatsApp!

We’re excited to announce our new skin featuring Shortcut Buttons for Web ACD—a powerful tool that enhances customer engagement. These intuitive buttons seamlessly integrate with all messaging, chat platforms and social media like WhatsApp, Telegram, Messenger, Facebook, Instagram, X …. enabling your team to effortlessly switch from text chats to direct Video Calls or Voice Calls (over IP).

New Home Screen (Skin)

The Shortcut Buttons are placed right on the main home screen, giving you instant access to essential communication tools. With their intuitive design, your team can quickly switch between different communication channels to streamline business processes. This smart placement helps manage customer interactions efficiently without navigating complex menus or any applications, web screens.

Key Benefits

✅ Seamless Integration for WhatsApp Business

Quickly respond to customer queries on WhatsApp and take conversations to the next level with a single click.

✅ Effortless Voice & Video Call Escalation

Move from text-based interactions to video or voice calls instantly for personalized support and faster resolution.

✅ Improved Productivity and Scalability

Manage high volumes of customer conversations more effectively by streamlining the communication process.

✅ Enhanced Customer Experience

Deliver a smoother, faster, and more personalized customer experience through direct voice and video calling.

Why It Matters

Customers want flexible communication options. Whether it’s clarifying a complex issue or making a personalized pitch, the ability to scale up from text to voice or video can make all the difference. Shortcut Buttons provide that speed & flexibility, making customer interactions more efficient and impactful.

Ready to transform your conversations and boost customer satisfaction? Upgrade to the new Web ACD 1.21 skin today!

Have questions? Drop us a message — We’d love to hear your feedback!

Interactive Powers - Streamline your business communications