Blog

12 Jun 2017

Welcome to our New Blog!

The Hugo Blog Introduction…

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30 Jan 2020

Our Brand & Media Kit

Press Media…

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12 Jun 2017

About Interactive Powers

High Tech Startup…

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26 Sep 2026

The Branch With a Queue and the Branch Standing Empty Are the Same Network

CX Trends…

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26 Sep 2026

The Phygital Point of Service: Five Businesses, One Silent Loss

CX Trends…

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30 Aug 2026

VIP Service by Video Call: "Don't Worry, I'll Take Care of It"

CX Trends…

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29 Aug 2026

Served by Someone Who Isn't in the Branch — and Rated as If They Were

Banking Use Case…

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28 Aug 2026

Automation Is Not the Same as Efficiency

CX Trends…

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23 Aug 2026

Better Coordinated in the Consultation, Not After It

Healthcare Use Case…

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19 Aug 2026

The Phone We Stopped Using — Except in Every Hotel Room

Hospitality Trends…

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