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11 Oct 2017 | 1 min. (190 words)

Financial Services · Industry

bank building

Photo source: Flickr. Creative Commons

90% of bankers expect video banking to positively impact customer satisfaction


Video-based service helps financial businesses to improve customer experience but it also broadens business opportunities. They make it possible to combine digital technology with the human element as well. Video and voice Real-Time Communications over the Internet offer more convenient ways for clients to contact their banks, while in person interactions are still an option. Online banking facilitates routine financial operations and it allows to better inform clients about exceptional operations, such as mortgage loans or credit solutions, before making a decision.

Video RTC · Business Cases

Main Business Cases in Financial Services:

  • Expert advise
  • ATMs
  • Signing Contracts

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Video RTC · Benefits

Video Real-Time Communications Benefits introduction:

  • Keep the human touch
  • Increase engagement
  • Expand financial opportunities

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Video RTC · Features

Core Features:

  • Video Calling · Voice Calling · Live Chat · File Sharing · Screen Sharing

Complementary Functions:

  • SIP Connect · Meeting Point · Video Rec. · Snapshot · Pop-up Agent · API Framework · Video ID

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  • Video RTC · Business Cases
  • Video RTC · Benefits
  • Video RTC · Features