Implementing telehealth can help physicians reach people in remote or rural areas who may not be able to travel to a particular facility or specialist as well as those in more densely populated urban areas who find inner-city mass transit insufficient for their needs. As a result, more organizations are turning to telehealth as a viable alternative to routine in-office physician visits.
To implement properly the kind of telehealth solution that both clinicians and patients will trust and use takes a lot of up-front planning, you should consider these four key considerations before putting telehealth into practice:
Patient User Experience.
The success or failure of a telehealth solution is solely determined by patients’ willingness to use it. How closely the experience mimics previous in-person visits will depend largely on the quality of the service, an area where a medical-grade network ready for anywhere-anytime-any device communication plays an important role.
Doctors, nurses and other clinicians are very busy people, and for them to fit telehealth appointments into their traditional workflow means to give them a helping hand; one way is to design a solution that incorporates unified communications tools like “presence awareness” into the solution to make it easy and intuitive to use.
From an technical perspective, telehealth takes things to a whole new level; with telehealth, healthcare organizations are combining video, data and voice in both wired and wireless formats, yet they must maintain the same levels of security and always-on availability that they provide for their data-only networks.
Endpoint or Device Flexibility.
For Physicians in a clinical environnement a single web based or tablet endpoint may be fine; if the solution is intended to communicate with patients in their home environments or clinicians outside the organization, however, a multiple mobile device approach is mandatory.
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