cx

19 Aug 2026

The Phone We Stopped Using — Except in Every Hotel Room

Hospitality Trends…

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16 Aug 2026

The Perfect Storm: Four Hits Coming for Your WhatsApp Channel This October

WhatsApp & Compliance…

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15 Aug 2026

The CX Gap in Assisted Service

CX Research…

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14 Aug 2026

Telepresence: Your Branch Doesn't Need More Square Meters

CX Trends…

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10 Aug 2026

What Happens When WhatsApp Goes Down and It's Your Only Channel?

CX Trends…

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7 Aug 2026

Authenticity Isn't a Claim. It's What Survives the Moment No One's Watching

CX Trends…

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4 Aug 2026

Your Business Number Is Already "Spam Risk". New Regulation Won't Fix That

Regulation & CX…

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11 Apr 2026

Responsible AI implementation: beyond maximalist automation in customer experience (CX)

CX Trends…

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8 Apr 2026

The “Uncanny Valley” in AI: overconfidence in LLMs harms customer experience (CX)

The Future of CX…

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5 Apr 2026

Anthropic’s Super Bowl ads: a warning about the limits of AI interactions with customers (CX)

CX Trends…

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