videocc

1 Feb 2022

Video Call / Contact Center metrics (KPI)

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1 Feb 2022

Net Promoter Score (NPS)

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1 Feb 2022

Customer Effort Score (CES)

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27 Jan 2022

Average Handle Time Score (AHT)

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27 Jan 2022

First Call Resolution Score (FCR)

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26 Jan 2022

Customer Satisfaction Score (CSAT)

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23 Jan 2022

HD Quality / Video Recording

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23 Jan 2022

Video Centric / Unified Communications

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23 Jan 2022

Robust Security Setting

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23 Jan 2022

Video Call Control / Transfer

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