Photo source: Interactive Powers
Speeding up your queue, and increasing customer satisfaction metrics, can be as simple as giving your video agents more power to do their job.
Our approach to video communications allows to deliver security, scalability, and reliability to our customers. Ensure that your strategic plans for this year will improve both the employee and customer experience. An exceptional employee experience fuels an unparalleled customer experience, two key ingredients necessary to retain customer loyalty, drive new customer acquisition, and gain a competitive.
Here are other KPIs that are just as, if not more important, to look at as you’re measuring and benchmarking your Video CC or Call / Contact Center’s performance:
- Customer Satisfaction Score (CSAT)
- Average Handle Time Score (AHT)
- First Call Resolution Score (FCR)
- Net Promoter Score (NPS)
- Customer Effort Score (CES)
With our Video RTC platforms, your company can leverage video management, routing, and interoperability solutions. Customers will now be able to transform their communication experiences having the opportunity to access scalable, high-definition video solutions within their customer service environment, whether they’re based on the cloud, on-premises, or in a hybrid environment.
Interactive Powers - Streamline your business communications