rtc

15 Feb 2023

Revolutionize your Customer Experience (CX) introducing a Video Contact Center

Live Communications…

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8 Sep 2022

Video RTC (WebRTC) v5.1.0

Release Note…

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17 Jun 2022

Five new features coming to Video RTC 5.x

Web Frontend Toolkit…

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1 Feb 2022

Video Call / Contact Center metrics (KPI)

Video CC KPI…

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1 Feb 2022

Net Promoter Score (NPS)

Video CC KPI…

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1 Feb 2022

Customer Effort Score (CES)

Video CC KPI…

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27 Jan 2022

Average Handle Time Score (AHT)

Video CC KPI…

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27 Jan 2022

First Call Resolution Score (FCR)

Video CC KPI…

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26 Jan 2022

Customer Satisfaction Score (CSAT)

Video CC KPI…

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23 Jan 2022

HD Quality / Video Recording

Video CC…

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