https://blog.ivrpowers.com/tags/rtc/ Recent content in rtc on Blog Hugo -- gohugo.io en-us Sat, 11 Apr 2026 08:00:00 +0200 https://blog.ivrpowers.com/post/trends/responsible-ai-implementation/ Sat, 11 Apr 2026 08:00:00 +0200 https://blog.ivrpowers.com/post/trends/responsible-ai-implementation/ Photo source: Interactive Powers Responsible AI implementation: beyond maximalist automation in customer experience (CX) Combining the two phenomena above—the customer’s perception of emotional betrayal illustrated by Anthropic, and the uncanny valley in AI interactions—reveals a systemic risk in today’s adoption of AI within customer experience processes. Companies that deploy AI in a maximalist way, aiming to automate 100% of the funnel without considering these psychological barriers, are making a strategic mistake—even in mature sectors. https://blog.ivrpowers.com/post/trends/the-uncanny-valley-in-ai/ Wed, 08 Apr 2026 15:00:00 +0200 https://blog.ivrpowers.com/post/trends/the-uncanny-valley-in-ai/ Photo source: Interactive Powers The “Uncanny Valley” in AI: overconfidence in LLMs harms customer experience (CX) The concept of the “uncanny valley,” proposed by Masahiro Mori in 1970, is back at the center of the debate more than 50 years later. It describes a non-linear curve of emotional affinity toward artificial entities: acceptance rises as something looks more human, but drops sharply when it is perceived as “almost human, but not quite. https://blog.ivrpowers.com/post/trends/a-warning-about-the-limits-of-ai-interactions-with-customers-cx/ Sun, 05 Apr 2026 21:00:00 +0200 https://blog.ivrpowers.com/post/trends/a-warning-about-the-limits-of-ai-interactions-with-customers-cx/ Photo source: Interactive Powers Anthropic’s Super Bowl ads: a warning about the limits of AI interactions with customers (CX) During Super Bowl LX in 2026, Anthropic launched an ad campaign that sparked wide debate across the tech and business world. In spots titled “[Betrayal](”, “Deception”, “Treachery”, and “Violation”, everyday scenarios show an AI assistant giving sincere advice—about personal relationships, fitness training, or business planning—and then suddenly interrupting the conversation with an abrupt sales pitch that feels out of place to the customer. https://blog.ivrpowers.com/post/trends/companies-that-achieve-roi-in-cx-do-not-replace-humans-with-bots/ Thu, 19 Mar 2026 15:00:00 +0200 https://blog.ivrpowers.com/post/trends/companies-that-achieve-roi-in-cx-do-not-replace-humans-with-bots/ Photo source: Interactive Powers Companies that achieve ROI in CX don’t replace humans with bots. They decide when to escalate from one to the other. Organizations that are building differentiation in CX don’t choose between automation and personal service. They precisely design at what moment in the customer journey the right value is delivered, and equip each channel with the necessary technology to perform at its maximum. 🤖 The AI Agent plays a defined and completely legitimate role within the customer service ecosystem: managing high volumes of inquiries, resolving simple and highly repetitive requests, uninterrupted availability twenty-four hours a day. https://blog.ivrpowers.com/post/trends/most-companies-measure-cost-per-interaction/ Thu, 19 Mar 2026 12:00:00 +0200 https://blog.ivrpowers.com/post/trends/most-companies-measure-cost-per-interaction/ Photo source: Interactive Powers Most companies measure cost per interaction. Your customer measures the value of the experience. There’s a table that rarely appears complete in CX reports. Not because the data doesn’t exist, but because comparing the two models on the same indicators produces uncomfortable conclusions when you’ve bet solely on one type of optimization with AI automation as a growth solution versus the combination with human intelligence (HI) in person or virtually. https://blog.ivrpowers.com/post/trends/has-ai-reduced-your-operating-cost-by-70-percent/ Thu, 19 Mar 2026 09:00:00 +0200 https://blog.ivrpowers.com/post/trends/has-ai-reduced-your-operating-cost-by-70-percent/ Photo source: Interactive Powers Has AI reduced your operating cost by 70%? Or perhaps you’ve lost customers without seeing it or knowing it. Every quarter, CX dashboards reflect the same thing: ✅ Your cost per interaction has decreased. ✅ Your “AI-resolved” cases are in the majority. ✅ Your CSAT surveys have slightly improved. The metrics are positive, everything seems to be heading in the “right direction”… saving operational costs. https://blog.ivrpowers.com/post/trends/the-new-frontier-the-video-channel-as-differentiator/ Tue, 30 Dec 2025 15:00:00 +0200 https://blog.ivrpowers.com/post/trends/the-new-frontier-the-video-channel-as-differentiator/ Photo source: Interactive Powers Direct Human Communication Has a Premium Effect in the AI Era If the cost per minute of an employee is practically identical regardless of channel (text, voice, or video), why do we continue using them predominantly in the channel with the lowest emotional bandwidth? Competing with AI in text or voice speed is a battle lost from the start. Humans have no rival in empathy, intuition, and nonverbal communication. https://blog.ivrpowers.com/post/trends/digital-calls-and-video-calls/ Mon, 30 Jun 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/trends/digital-calls-and-video-calls/ Photo source: Interactive Powers Why adopting digital communications improves professional interactions. Professional communication is experiencing a profound transformation. Traditional calls through the PSTN (Public Switched Telephone Network) are being replaced by digital solutions such as WhatsApp, Telegram, Zoom, Google Meet, or VoIP technologies. This transition is not just technological: it responds to a natural evolution of the market, driven by new user expectations, operational efficiency, and privacy criteria. Below are 6 strategic reasons why companies should consider adopting digital calls and video calls as a fundamental part of their communication model: https://blog.ivrpowers.com/post/trends/seamless-escalation-connecting-digital-processes-to-humans/ Tue, 29 Apr 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/trends/seamless-escalation-connecting-digital-processes-to-humans/ Photo source: Interactive Powers The strategic integration of AI with human attention revolutionizes today’s Contact Centers, ensuring expert care right when the customer needs it. In contact centers, automated processes have grown in recent years driven by Artificial Intelligence (AI) —chatbots, social media auto-responses, or conversational IVR systems— streamline customer service, although they cannot solve all user needs. Seamless Escalation allows transitioning from these processes to human attention or Human Intelligence (HI) naturally, staying in a digital channel through real-time communication via voice, video, and text. https://blog.ivrpowers.com/post/trends/the-digital-evolutio-of-real-time-communications/ Mon, 24 Mar 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/trends/the-digital-evolutio-of-real-time-communications/ Photo source: Interactive Powers The Digital Evolution of Real-Time Communications in 2025: From Text-Messaging to 3D Video Glasses Imagine a timeline of real-time communication: a graph where the X-axis tracks tech progress (0 to 10) and the Y-axis measures connection power (0 to 10). It all began with text—think telegrams or early chats—landing at (2, 2), simple but slow. Then came the telephone, jumping to (3, 5), bringing voices alive across distances. https://blog.ivrpowers.com/post/customerengagement/maximizing-first-call-resolution-fcr/ Thu, 20 Mar 2025 20:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/maximizing-first-call-resolution-fcr/ Photo source: Interactive Powers Consumers rank first-contact resolution as the most valued aspect of a service interaction, yet CX leaders rank it ninth In the competitive world of customer service, a key metric or Key Performance Indicator (KPI) stands out: First-Contact Resolution (FCR). Customers not only expect quick solutions—ideally, speaking with an agent within 1 to 10 minutes—but they also expect to resolve their query in that first interaction. According to a Genesys Study, although consumers trust that artificial intelligence and innovative tools will improve their experience, when facing personal situations or complex complaints, they prefer direct attention from a human agent capable of listening, understanding, and resolving situations beyond simple automated responses. https://blog.ivrpowers.com/post/technologies/split-whatsapp-the-evolution-in-customer-care/ Wed, 12 Mar 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/technologies/split-whatsapp-the-evolution-in-customer-care/ Photo source: Interactive Powers Many companies limit their interactions to inefficient chatbots or poor and slow text-based service, which only informs, entertains, or frustrates their customers. It’s time to shift to a higher gear to provide better service, increase conversions, and sell directly. In a world where immediacy and personalization define the customer experience, companies need tools that not only meet expectations but exceed them. SPLIT WhatsApp is a unique solution in the market that transforms the world’s most used messaging channel into a platform capable of scaling to real-time transactional voice and video communications. https://blog.ivrpowers.com/post/technologies/video-call-transfer-update/ Tue, 25 Feb 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/technologies/video-call-transfer-update/ Photo source: Interactive Powers Revolutionizing Video Call Transfers: Improved Customer Experience We are thrilled to announce an exciting new feature on our Web ACD platforms that significantly enhances Video Call Transfers. This innovative addition is designed to streamline operations and improve the overall user experience for both agents and customers. Previously, our system relied on direct extension or service transfers, which, while functional, had limitations in providing comprehensive information during the transfer process. https://blog.ivrpowers.com/post/technologies/identity-verification-by-video-calling/ Fri, 14 Feb 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/technologies/identity-verification-by-video-calling/ Photo source: Interactive Powers A Robust, Effective, and Reliable Solution both for Businesses and Users. In today’s constantly evolving business environment and digital transformation, identity verification has become a critical process, driven by three factors that are redefining online security. First, the evolution of regulatory compliance establishes increasingly demanding standards for user authentication. Second, vulnerabilities and breaches in personal data protection are multiplying, creating new challenges in safeguarding and using sensitive information. https://blog.ivrpowers.com/post/technologies/the-omnichannel-paradox/ Sat, 08 Feb 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/technologies/the-omnichannel-paradox/ Photo source: Interactive Powers Digital Channels and Phone Channel: Breaking Down the Real-Time Barrier. In the era of hyperconnectivity, the concept of “Omnichannel” promises seamless experiences across multiple communication channels: phone calls, video conferences, instant messaging, and real-time chats. However, in practice, this promise faces a paradox: organizations have a wide variety of tools, but they often operate in isolation. This fragmentation compromises operational efficiency and customer experience. The Omnichannel paradox lies not in the absence of technology, but in the lack of effective integration. https://blog.ivrpowers.com/post/technologies/taking-your-whatsapp-channel-to-the-next-level/ Thu, 30 Jan 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/technologies/taking-your-whatsapp-channel-to-the-next-level/ Photo source: Interactive Powers Enhancing Customer Engagement with Direct Calls or Video Calls through WhatsApp in your Contact Center. WhatsApp has become an indispensable communication channel in today’s digital landscape, bridging the gap between consumers and businesses of all sizes. This transformation is especially notable in European and Latin American markets—with Costa Rica, Brazil, Chile leading the way—where WhatsApp is deeply woven into daily communications, achieving remarkable user adoption and engagement. https://blog.ivrpowers.com/post/technologies/video-call-recovery/ Wed, 20 Nov 2024 12:00:00 +0200 https://blog.ivrpowers.com/post/technologies/video-call-recovery/ Photo source: Interactive Powers - Freepik Revolutionizing Customer Experience in Video Communications In today’s communication landscape, interruptions and wireless network disconnections are inevitable. These issues can significantly affect the quality of internet and video calls, presenting a serious challenge. They often lead to substantial time waste for both agents and users, frequently resulting in incomplete transactions. This problem is particularly critical in contact centers, where most service providers lack effective recovery mechanisms for phone calls. https://blog.ivrpowers.com/post/technologies/what-is-split-ai-copilot/ Wed, 13 Nov 2024 21:00:00 +0200 https://blog.ivrpowers.com/post/technologies/what-is-split-ai-copilot/ Photo source: Interactive Powers - Freepik SPLIT AI Copilot: Delivers real-time, proactive knowledge and actions during user-agent interactions. SPLIT AI Copilot is an AI-driven interface based on SIP and designed to support contact center agents by providing real-time assistance during customer interactions. Part of the Video RTC platform, SPLIT AI Copilot identifies customer intent and offers agents immediate access to relevant knowledge resources, next-step guidance, and real-time suggestions. This enables agents to handle inquiries more effectively without needing to search for information manually. https://blog.ivrpowers.com/post/technologies/what-is-split-deaf-interpreter/ Wed, 13 Nov 2024 20:00:00 +0200 https://blog.ivrpowers.com/post/technologies/what-is-split-deaf-interpreter/ SPLIT Deaf Interpreter: Provides efficient sign language interpretation through real-time video communication to phone calls. SPLIT Deaf Interpreter is an innovative video communication interface designed to bridge the communication gap for deaf users during phone calls. This cutting-edge solution seamlessly connects deaf individuals with skilled sign language interpreters in real-time, enabling smooth and effective communication. By leveraging advanced video technology, SPLIT Deaf Interpreter ensures that deaf users can engage in phone conversations with ease, overcoming traditional barriers and fostering inclusivity in telecommunications. https://blog.ivrpowers.com/post/technologies/what-is-split-whatsapp/ Wed, 13 Nov 2024 20:00:00 +0200 https://blog.ivrpowers.com/post/technologies/what-is-split-whatsapp/ Photo source: Interactive Powers - Freepik SPLIT WhatsApp: Enhancing Contact Center Communication with Voice and Video Calls. SPLIT WhatsApp offers a powerful feature that allows users to seamlessly transition from a standard WhatsApp conversation to a full-fledged video call. This functionality provides a smooth and efficient way to escalate communication when needed, enhancing the overall user experience. By enabling this scale-up capability, SPLIT WhatsApp bridges the gap between text-based messaging and face-to-face interaction, all within the familiar WhatsApp environment. https://blog.ivrpowers.com/post/technologies/what-is-e-call-center/ Tue, 12 Nov 2024 21:30:00 +0200 https://blog.ivrpowers.com/post/technologies/what-is-e-call-center/ Photo source: Interactive Powers - Freepik The Rise of e-Call Centers: Transforming Customer Service in the Digital Age. Traditional contact centers have primarily relied on phone-based interactions for real-time customer service. This approach has been the industry standard, providing direct and immediate connections between customers and service representatives. However, in today’s rapidly evolving digital landscape, customer preferences are shifting dramatically. Many consumers no longer consider phone communication the most convenient or necessary method for resolving their queries or concerns. https://blog.ivrpowers.com/post/products/video-cc-lite/ Mon, 11 Nov 2024 21:30:00 +0200 https://blog.ivrpowers.com/post/products/video-cc-lite/ Photo source: Interactive Powers - Freepik Video Contact Center Lite: All-in-One Starter Bundle. Video CC Lite represents the epitome of simplicity and affordability in service plans, meticulously crafted to cater to the unique needs of small businesses and startups operating within select markets. This innovative solution provides users with access to video agent seats, offering a streamlined experience that, while having some limitations compared to our standard plans, opens up an extraordinary gateway to a revolutionary video-based customer interaction paradigm. https://blog.ivrpowers.com/post/technologies/split-6-x-update/ Mon, 11 Nov 2024 20:00:05 +0200 https://blog.ivrpowers.com/post/technologies/split-6-x-update/ The sixth generation Video RTC Gateways, meticulously developed by Interactive Powers, incorporate the innovative SPLIT module. This advanced feature enables the seamless separation of all media streams, including video, audio, and data, providing unprecedented flexibility and control. The SPLIT module represents a significant leap forward in communication technology, allowing for more efficient handling and routing of multimedia content. This cutting-edge development is currently based on a robust combination of SIP (Session Initiation Protocol) and WebRTC (Web Real-Time Communication) technologies. https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-6.0.0/ Thu, 04 Jul 2024 12:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-6.0.0/ Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v6.0.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 6.0.0: ## [6.0.0] - 2024-07-04 ### Added - Added the `browserEvents` option to the Webclient to notify the parent when it is opened as an iframe: `videortc. https://blog.ivrpowers.com/post/marketing/human-interaction-in-support-of-digital-channels/ Sun, 17 Mar 2024 20:00:00 +0200 https://blog.ivrpowers.com/post/marketing/human-interaction-in-support-of-digital-channels/ Photo source: Interactive Powers - Freepik Elevating Consumer Online Confidence through Video Real-Time Communications. Users abandon online transactions not only due to poor UX but also because they need trust in the process. Users want to feel secure when conducting online transactions, especially when it involves sharing personal or financial information. An intuitive and user-friendly interface is crucial for a good user experience, but trust in the process also plays a vital role. https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-5.2.0/ Tue, 03 Oct 2023 12:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-5.2.0/ Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v5.2.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 5.2.0: ## [5.2.0] - 2023-10-03 ### Added - Added pulse effect as option to the Webclient buttons - Added option to store user data via URL param when recording a videomail - Added box-shadow effect to the webclient controls - Added option to enable recording in the Videocall usecase - Added possibility to configure a specific waiting video by name - Added unmute icon for waiting video when using Safari browser - Added Picture-in-Picture in the Webclient and SplitAgent usecases - Added option to display agent information via split agent url param plus adjusted video remote sizing in the Webclient - Added reconnect option for the Webclient - Added possibility to open the SplitAgent usecase without camera device - Added microphone and camera available checks before calling from the Webclient - Added device selection (audio/cam/speaker) in the Webclient during the call is active ### Changed - Updated local-state design in the webclient - Upgraded videortc font to v1. https://blog.ivrpowers.com/post/contactcenter/the-rise-of-video-call-contact-centers/ Thu, 28 Sep 2023 12:00:01 +0200 https://blog.ivrpowers.com/post/contactcenter/the-rise-of-video-call-contact-centers/ Photo Source: Interactive Powers Transforming Customer Support with face-to-face interactions, personalized assistance, and stronger customer relationships. In today’s digital age, customer service is more crucial than ever for the success of any business. Customers seek high-quality experiences and personalized service that efficiently resolves their issues. In this context, Video Call Centers are emerging as a powerful tool to transform how businesses interact with their customers and provide support. In this article, we will explore how companies are adopting these Video Call Centers to enhance the quality of service and discuss the benefits of face-to-face interactions in troubleshooting, personalized assistance, and building stronger customer relationships. https://blog.ivrpowers.com/post/products/picture-in-picture-video-calls/ Fri, 14 Apr 2023 16:00:00 +0200 https://blog.ivrpowers.com/post/products/picture-in-picture-video-calls/ Maximizing Agent Productivity with “Picture-in-Picture” during Video Calls. Picture-in-picture (PiP) is a useful feature for contact center agents who need to multitask during transactional video calls. With PiP, agents can continue to have a conversation with their customers while also keeping an eye on other important information or tasks that require their attention. Some features that can make PiP even more useful for agents include the ability to resize and reposition the PiP window, the option to customize which part of the screen is shown in the PiP window, and the ability to mute or pause the PiP video while still keeping it visible on the screen. https://blog.ivrpowers.com/post/trends/phone-number-obsolescence-the-shift-to-web-calling/ Sun, 09 Apr 2023 15:00:00 +0100 https://blog.ivrpowers.com/post/trends/phone-number-obsolescence-the-shift-to-web-calling/ Source: Interactive Powers Communication has evolved rapidly over the past few decades, and one of the most notable changes has been the shift from traditional phone numbers to web calling methods. This evolution has changed the way we connect with each other and has provided new avenues for businesses to communicate with customers. In this blog post, we’ll explore the evolution of phone numbers to web calling methods and how they have impacted communication. https://blog.ivrpowers.com/post/trends/video-call-onboarding-a-powerful-tool-for-financial-services/ Sat, 08 Apr 2023 09:00:00 +0100 https://blog.ivrpowers.com/post/trends/video-call-onboarding-a-powerful-tool-for-financial-services/ Source: Interactive Powers In today’s Digital Age, opening a new account or service with a face-to-face verification has become a absolute need. This has created a need for online identity verification tools that can be integrated into digital channels to ensure a secure and efficient customer onboarding experience. Video Call Onboarding is one such tool that has become increasingly required for online services effectivity. It is a process that allows financial products providers to verify a customer’s identity through a video real-time communication with recording. https://blog.ivrpowers.com/post/trends/transactional-video-calls-vs-video-room-meeting/ Wed, 08 Mar 2023 15:00:00 +0100 https://blog.ivrpowers.com/post/trends/transactional-video-calls-vs-video-room-meeting/ Source: Interactive Powers Transactional video calls and video room meetings are two different forms of communication that have been made possible by modern WebRTC and SIP technologies. Transactional video calls are a form of one-on-one communication in real-time, while video room meetings are a form of group collaboration linked connection. Transactional Video Calls Transactional video calls enable two or three people to communicate with each other in real-time, and are typically used for professional conversations. https://blog.ivrpowers.com/post/trends/test-device-conditions-before-making-video-calls/ Tue, 07 Mar 2023 15:00:00 +0100 https://blog.ivrpowers.com/post/trends/test-device-conditions-before-making-video-calls/ Source: Interactive Powers In the digital communication era, video calls have become a fundamental tool for companies that offer advanced customer services or customer support as well. However, often these video calls can present technical and network issues that can affect the quality of communication and the user’s experience. That is why it is essential to have a Tester application that tests the communication conditions, web browser, audio devices, microphone, and bandwidth available before making a video call with Internet users in a service open to the public. https://blog.ivrpowers.com/post/trends/5-reasons-to-use-background-effects-for-video-contact-center-services/ Fri, 24 Feb 2023 15:00:00 +0100 https://blog.ivrpowers.com/post/trends/5-reasons-to-use-background-effects-for-video-contact-center-services/ Source: Interactive Powers Improving Video Calling performance and Customer Experience with professional Background Effects: Solid, Picture or Blur In recent years, video contact center services have become increasingly popular as more and more businesses realize the benefits of being able to connect with customers face-to-face, even if they’re not in the same physical location. With the pandemic accelerating the shift to remote work, the use of video calls has become a critical part of providing customer support, sales, and other services. https://blog.ivrpowers.com/post/trends/5-key-benefits-of-building-a-conversational-ivr-with-natural-language-in-voicexml/ Tue, 21 Feb 2023 18:00:00 +0100 https://blog.ivrpowers.com/post/trends/5-key-benefits-of-building-a-conversational-ivr-with-natural-language-in-voicexml/ Source: Interactive Powers In recent years, there has been a growing trend towards the use of conversational IVR systems with natural language interaction. This type of IVR system allows users to interact with the system in a more natural and conversational way, which can improve the overall user experience and increase customer satisfaction. When it comes to building a conversational IVR system, VoiceXML is a popular technology that offers a number of advantages over other technologies like Voice API or legacy IVR. https://blog.ivrpowers.com/post/technologies/revolutionize-your-customer-experience-with-video-contact-center/ Wed, 15 Feb 2023 20:00:00 +0200 https://blog.ivrpowers.com/post/technologies/revolutionize-your-customer-experience-with-video-contact-center/ Connect, Reinvent, Empower… your Business In today’s digital world, customers expect to have a variety of communication options when interacting with businesses. Video is becoming an increasingly popular choice, and companies are finding that adding a video channel to their contact center is not just “a nice to have” but a necessity. That’s why a Video Contact Center is the game changer you’ve been looking for. Video Channels as a game changer By adding Video Channels to your Contact Center, you can provide face-to-face interaction for your agents and improve your business with a more human customer care experience. https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-5.1.0/ Thu, 08 Sep 2022 12:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-5.1.0/ Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v5.1.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 5.1.0: ## [5.1.0] - 2022-09-08 ### Added - Possibility to join into a RemoteViewer session by passing session params via URL (for agents) - QR Code feature in the Webclient usecase - X-Theme SIP header in the Webclient usecase - Added Virtual Background feature in the SPLIT Agent usecase - Added Video ID usecase - Added playBeeps option to the DTMF configuration in the Webclient usecase - Added REC text message in the Webclient when the call is being recorded - Added some Start messages in both the Tester and Video ID usecases ### Changed - Improved user interface of the Tester usecase (Progressbar design) - Improved user interface of the Webclient usecase (Custom modals) - Improved user interface of the Videomail usecase - Blur effect is now using MediaPipe instead of TensorFlow - Updated VideoRTC font (v1. https://blog.ivrpowers.com/post/products/five-new-features-video-rtc-5x/ Fri, 17 Jun 2022 20:00:00 +0200 https://blog.ivrpowers.com/post/products/five-new-features-video-rtc-5x/ Photo Source: Interactive Powers. Creative Commons Special Novelties and Updates Interactive Powers is pleased to kick off a slew of new features coming down the Video RTC platforms and service plans. Here’s a look at five of the new cloud-based offerings en route to your video services sometime over the next weeks. 1. Tester (Full Responsive) Our new 4 steps tester has been redesigned to work on all devices with a new responsive look&feel. https://blog.ivrpowers.com/post/customerengagement/video-call-contact-center-metrics-kpi/ Tue, 01 Feb 2022 12:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/video-call-contact-center-metrics-kpi/ Photo source: Interactive Powers Speeding up your queue, and increasing customer satisfaction metrics, can be as simple as giving your video agents more power to do their job. Our approach to video communications allows to deliver security, scalability, and reliability to our customers. Ensure that your strategic plans for this year will improve both the employee and customer experience. An exceptional employee experience fuels an unparalleled customer experience, two key ingredients necessary to retain customer loyalty, drive new customer acquisition, and gain a competitive. https://blog.ivrpowers.com/post/customerengagement/net-promoter-score-nps/ Tue, 01 Feb 2022 09:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/net-promoter-score-nps/ Photo source: Interactive Powers How does NPS differ from Phone and Video interactions in your Call / Contact Center? What is a Net Promoter Score (NPS)? The Net Promoter Score (NPS) is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand. https://blog.ivrpowers.com/post/customerengagement/customer-effort-score-ces/ Tue, 01 Feb 2022 08:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/customer-effort-score-ces/ Photo source: Interactive Powers How does CES differ from Phone and Video interactions in your Call / Contact Center? What is a Customer Effort Score (CES)? A Customer Effort Score (CES) is a service metric that measures how much effort customers put in to interact with your business. These interactions can be something like how much effort it takes to use your product or service or how easy it was for them to have a problem solved by your service reps. https://blog.ivrpowers.com/post/customerengagement/average-handle-time-score-aht/ Thu, 27 Jan 2022 21:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/average-handle-time-score-aht/ Photo source: Interactive Powers How does AHT differ from Phone and Video interactions in your Call / Contact Center? What is a Average Handle Time Score (AHT)? When you work in customer support, you know how important it is to optimize your handle times. But while it’s clearly important to reduce average handling time at a Call / Contact Center, it’s not always that simple. Average handle time (AHT) is, as you’ve probably guessed, the average amount of time that a customer call takes from start to finish a process. https://blog.ivrpowers.com/post/customerengagement/first-call-resolution-score-fcr/ Thu, 27 Jan 2022 21:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/first-call-resolution-score-fcr/ Photo source: Interactive Powers How does FCR differ from Phone and Video interactions in your Call / Contact Center? What is a First Call Resolution Score (FCR)? The First Call Resolution (FCR) can come in handy as one of many important metrics to keep track of in the pursuit of exceptional customer service. Furthermore, FCR measures a company’s ability to resolve phone calls, chats, emails, video calls, and website customer interactions resolved on the first contact. https://blog.ivrpowers.com/post/customerengagement/customer-satisfaction-score-csat/ Wed, 26 Jan 2022 21:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/customer-satisfaction-score-csat/ Photo source: Interactive Powers How does CSAT differ from Phone and Video interactions in your Call / Contact Center? What is a Customer Satisfaction Score (CSAT)? A big strength of Customer Satisfaction Score (CSTA) is an easy way to close the loop on a customer interaction and determine whether or not it was effective in producing happiness. If for some reason the experience wasn’t satisfactory, it’s easy to pinpoint that moment and take actions to remedy the experience. https://blog.ivrpowers.com/post/contactcenter/hd-quality-video-recording/ Sun, 23 Jan 2022 18:00:01 +0200 https://blog.ivrpowers.com/post/contactcenter/hd-quality-video-recording/ Photo Source: Interactive Powers Video CC requires scalable HD quality and powerful video recording for any size professional service. No one wants laggy audio or pixelated video quality in a meeting, especially when you’re meeting with clients or prospects. Interactive Powers comes with crystal-clear HD video and the most advanced video recording storage system for any size Video Call / Contact Centers deployment. Discover all renewed Video RTC 5.0 features to get the best Video CC experience. https://blog.ivrpowers.com/post/contactcenter/video-centric-unified-communications/ Sun, 23 Jan 2022 17:00:01 +0200 https://blog.ivrpowers.com/post/contactcenter/video-centric-unified-communications/ Photo Source: Interactive Powers Video CC requires powerful real-time communications where Video is a top priority integrated channel. Beyond video calls, what if your team also communicates through phone calls and text chat? Interactive Powers lets you consolidate all those tools into one. Talk, message, and meet all from one convenient channel. That makes for fewer software to pay for and manage and less time wasted on context-switching for all your team. https://blog.ivrpowers.com/post/contactcenter/robust-security-setting/ Sun, 23 Jan 2022 16:00:01 +0200 https://blog.ivrpowers.com/post/contactcenter/robust-security-setting/ Photo Source: Interactive Powers Video CC Privacy and Security are key mandatory questions for your business and customers. Keep your meetings secure with strong 256-bit encrypted real-time communications and session tokenization. Interactive Powers’ settings allow the host to mute participants, process biometrics API, lock file sharing, limit screen sharing, encode parameters and much more. Discover all renewed Video RTC 5.0 features to get the best Video CC experience. Streamline your business communications Interactive Powers can help you to turn easily customer experience into a competitive advantage, as our solutions are integrated into your existing processes. https://blog.ivrpowers.com/post/contactcenter/video-call-control-transfer/ Sun, 23 Jan 2022 15:00:01 +0200 https://blog.ivrpowers.com/post/contactcenter/video-call-control-transfer/ Photo Source: Interactive Powers Video CC requires at least the same transactional call functions as Voice to ensure agents performance. In our agent side, all the call controls you need are easily in reach. Adjust your call settings, start a screen share, mute and unmute yourself, or start and pause yourself or video recording. It’s all in a clean, video first, easy-to-use interface that lays out all these options for you right on the screen and our flap button. https://blog.ivrpowers.com/post/contactcenter/dual-screen-sharing-cobrowsing/ Sun, 23 Jan 2022 14:00:01 +0200 https://blog.ivrpowers.com/post/contactcenter/dual-screen-sharing-cobrowsing/ Photo Source: Interactive Powers Video CC without advanced web collaborative tools, is like a Call / Contact Center without call management. Need to zoom in on a design mockup or run through a contract approval? Interactive Powers dual screen sharing feature lets double share contents from agent and user at the same time. By the way, you choose between sharing a specific window or tab or your whole desktop. You can send screen sharing to a mobile screen too. https://blog.ivrpowers.com/post/contactcenter/web-responsive-based-video-calls/ Sun, 23 Jan 2022 13:00:01 +0200 https://blog.ivrpowers.com/post/contactcenter/web-responsive-based-video-calls/ Photo Source: Interactive Powers No Apps, No Downloads, No Register is a must be, not an option for your Video CC deployment. Some video conferencing software will make you download the desktop or mobile app to host and join video calls. But Interactive Powers solutions are browser-based, which means it won’t force you or your clients to download an app. Host and join meetings from a web browser using your computer or mobile device, and get it all running with No Apps, No Downloads, No Register. https://blog.ivrpowers.com/post/contactcenter/video-call-contact-center/ Sat, 22 Jan 2022 12:00:01 +0200 https://blog.ivrpowers.com/post/contactcenter/video-call-contact-center/ Photo Source: Interactive Powers Delivering real human interactions and unified collaboration in your Digital Space. Need to meet face-to-face virtually your clients? Start managing unlimited transactional video calls for your team. It isn’t always practical to have every single meeting in person. Even if there are lots of video meeting apps that are designed more for hangouts with colleagues and chatting with loved ones. Any Call / Contact Center should be turned into a Video CC to improve its inbound/outbound processes and performance. https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-5.0.0/ Thu, 13 Jan 2022 12:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-5.0.0/ Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v5.0.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 5.0.0: ## [5.0.0] - 2022-01-12 ### Added - New configuration params to the Tester usecase: autoStart, autoTroubleshoot and showRedirectBtnOnlyIfTestOk - Added a way for the Tester to know which checks are necessary to display the Next button - Advice feature to the SPLIT Agent usecase - Possibility in the Webclient to differentiate when a call in queue or on hold - Possibility to download chat history from the SPLIT Agent usecase - Flip Camera action on both the Videocall and RemoteViewer usecases - Possibility to configure webpage title and favicon by theme - Possibility to setup RemoteViewer without ScreenSharing or Audio - Option to configure an endpoint to send snapshots via URL request from the SplitAgent - Added a way to apply different CSS rules depending on the theme name - Webclient can now be configured in escalating mode ### Changed - OS System required has gone up to Debian 11 - New structure of the web resources after a build - Added camera check before starting SplitAgent plus moved auto recording trigger from onAcceptedVideo to onJoined event ### Updated - Updated VideoRTC. https://blog.ivrpowers.com/post/news/2022-01-rtc-upcoming-5/ Sat, 01 Jan 2022 14:00:00 +0200 https://blog.ivrpowers.com/post/news/2022-01-rtc-upcoming-5/ Photo Source: Interactive Powers. Creative Commons Empowered Omnichannel: Video is the new Voice. Follow our socials and blog; be ready to discover our major release update about Video Real-Time Communications. We will pleased to show you soon our 5th generation of our Video Gateway platforms. Keep posted on January 2022! Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/marketing/the-evolution-of-business-communications/ Wed, 17 Nov 2021 00:12:00 +0200 https://blog.ivrpowers.com/post/marketing/the-evolution-of-business-communications/ Photo source: Interactive Powers. Leading companies have a wholeness approach about how to communicate better with customers across their processes. Communicate is a top priority for businesses today — but how can you quantify its value to your organization? That’s especially important in these times, with businesses managing the economic impact and uncertainty of disruptive events, and how this will impact both their customers and employees going forward. The History of Business Communications is, of course, closely linked with the histories of Communications itself and that of Business Operations. https://blog.ivrpowers.com/post/marketing/web-dialer-click-to-call-reloaded-copy/ Sat, 30 Oct 2021 00:12:30 +0200 https://blog.ivrpowers.com/post/marketing/web-dialer-click-to-call-reloaded-copy/ Photo source: Interactive Powers. Make calls from any Web Browser. From now, phone numbers are no longer required. In today’s increasingly digital world, customers have come to favor online service options available from the convenience of their screen. From chatbots and self-service features to digitally connecting to a live agent with a simple button click, companies aim to deliver a digital customer experience that is personal, seamless, quick, and efficient. https://blog.ivrpowers.com/post/technologies/what-is-acd/ Mon, 23 Aug 2021 00:20:05 +0200 https://blog.ivrpowers.com/post/technologies/what-is-acd/ An automated call distribution system, commonly known as Automatic Call Distributor (ACD), is a telecommunication system that answers incoming phone calls or video calls to distributes them within an organization. ACDs often provide some form of Automatic Customer/Caller Identification (ACIS), such as Direct Inward Dialing (DID), Dialed Number Identification Service (DNIS), Automatic Number Identification (ANI), or Video SPLIT ID (VSID) for use in routing calls based on a series of user-configured rules. https://blog.ivrpowers.com/post/technologies/screen-resolution/ Thu, 06 May 2021 20:20:00 +0200 https://blog.ivrpowers.com/post/technologies/screen-resolution/ Deploying High Quality and fully Bandwidth adaptative Video Communications Services Resolution is the number of pixels on a specific screen. A single pixel, the smallest unit to measure the video resolutions, is a tiny dot on the screen often no visible individually to the naken human eye. The more the number of pixels, the higher the sharpness of the video streaming. Resolution Settings Video RTC gateways manage the following resolution modes: https://blog.ivrpowers.com/post/customerengagement/video-calls-with-online-payment/ Sat, 06 Mar 2021 11:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/video-calls-with-online-payment/ Photo source: Interactive Powers. Creative Commons Empowering Virgo Solutions with your Business PayPal Account integration. Virgo Healthcare or Virgo Business solutions enables to connect your own PayPal Account and get Online Payments for your scheduled video calls. This feature is optional and is designed to quickly get a credit card payment from your clients or patients for a video communications. PayPal Integration Requirements. This Virgo feature works with your own Business PayPal Account, all transactions will directly processed to your account. https://blog.ivrpowers.com/post/updates/update-video-rtc-js-3.4.0/ Thu, 04 Feb 2021 13:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-js-3.4.0/ Release Note We are pleased to announce that our API Framework for Javascript VideoRTC.js v3.4.0 has been released for suitable for Web Developments and Mobile SDK . All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 3.4.0: ## [3.4.0] - 2021-02-04 ### Added - Added a new event `onReadyLocalStream` on the Videoroom module - Added video support in the SIP module - Added `replaceVideo` action for SPLIT modules - Added `fwvga` resolution for SPLIT modules ### Changed - Aligned to the new VideoGateway `v4. https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-4.3.0/ Thu, 04 Feb 2021 12:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-4.3.0/ Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v4.3.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 4.3.0: ## [4.3.0] - 2021-02-04 ### Added - Video feature in the Remote Viewer usecase - Parameter to set the bitrate when screensharing in the SPLIT usecases - Possibility to mute/unmute audio when using the RemoteViewer - Autoconnect feature in the RemoteViewer - Added a new usecase: SIPClient - Possibility to configure a shortener URL to the RemoteViewer - Possibility to start a RemoteViewer interaction without audio - Recording prefix parameter on the SPLIT Agent - Possibility to mute/unmute the local video automatically when screensharing - Added urlClose param on the SPLIT Agent usecase - File sharing as action on the Webclient - Possibility to customize the Max. https://blog.ivrpowers.com/post/news/webrtc-v10/ Fri, 29 Jan 2021 13:09:34 +0200 https://blog.ivrpowers.com/post/news/webrtc-v10/ Image source: Interactive Powers’ elaboration WebRTC enables rich, interactive, live voice and video communications anywhere on the Web, boosting global interconnection. https://www.w3.org/ and https://www.ietf.org/ — 26 January 2021. Web Real-Time Communications (WebRTC) transforms the communications landscape; becomes a World Wide Web Consortium (W3C) Recommendation and multiple Internet Engineering Task Force (IETF) standards. Read more at W3C: https://www.w3.org/2021/01/pressrelease-webrtc-rec.html Read more at ITFE: https://www.ietf.org/blog/webrtc-standardized/ Interactive Powers platforms are powered by WebRTC since more than five years to massively deploy communications services, video calls for contact centers and web collaboration systems across all major desktop and mobile browsers! https://blog.ivrpowers.com/post/marketing/top-10-blog-posts-2020/ Thu, 31 Dec 2020 20:00:00 +0200 https://blog.ivrpowers.com/post/marketing/top-10-blog-posts-2020/ Photo source: Interactive Powers, Freepik Creative Commons. Video Real-Time Communications and Voicebot IVR were key themes during this 2020. The most viewed posts in our blog this year are following some important updates of this challenging year. To prepare 2021, we share this TOP 10 list: 1- What is a STUN/TURN server (TOP) The best description of what is a STUN/TURN server you where looking for… https://blog.ivrpowers.com/post/technologies/what-is-stun-turn-server/ 2- Video RTC - Web Browsers support in 2020! https://blog.ivrpowers.com/post/products/video-rtc-flip-camera/ Mon, 28 Dec 2020 00:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-flip-camera/ Photo source: Interactive Powers Switching all cameras during any video call for your services on Video RTC We are pleased to announce a new feature called Flip Camera ready for all Video RTC widgets that enables switch to next available camera inside your device. In case you’re using a smartphone or tablet, this feature switch from front to back camera. In desktop web browsers, this feature will change to the next camera until you make a complete loop. https://blog.ivrpowers.com/post/products/video-rtc-blackground-blur/ Sun, 27 Dec 2020 12:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-blackground-blur/ Photo source: Interactive Powers Defocusing agents background without any plugin. We are pleased to announce Background Blur powered by JS inside your web browser for all Video RTC agents without any plugin or software installation. This new feature is now available for projects under special conditions according to your web browser performance and devices deployed in the agent side. Unretouched Screenshots: System Requirements. This feature do now require specific hardware and run real-time video processing on the top of WebRTC, we recommend to use it only on desktop web browsers with enough CPU/RAM. https://blog.ivrpowers.com/post/products/video-rtc-geolocation/ Sun, 27 Dec 2020 09:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-geolocation/ Photo source: Interactive Powers Enable user geolocation detection for your business communications and video calls Knowing where your video callers location is a useful feature, that can help you provide a better support or customer service. For instance, you can show them results that are tailored to their location or display their location on the map or convert latitude/longitude to a street address. What is IP geolocation? IP geolocation is the mapping of an IP address to the geographic location of the internet from the connected device. https://blog.ivrpowers.com/post/technologies/video-rtc-widgets-update/ Sat, 19 Dec 2020 20:20:00 +0200 https://blog.ivrpowers.com/post/technologies/video-rtc-widgets-update/ Deploy full web responsive widgets with a single script or URL in your website or apps. Today we are excited to announce that we are open sourcing a new Widget for Video RTC to handle incoming or outgoing video calls and prompt users for input, record calls, connect callers to agents, and more. Main features: FAB Button enabled Flip Camera (new) Mute Camera Mute Audio Live Chat File Sharing Dual / Single Screen Sharing Snapshot (optional) Overprint Logo More options: https://blog.ivrpowers.com/post/updates/update-web-acd-1.4.2/ Tue, 15 Dec 2020 12:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-web-acd-1.4.2/ Release Note We are pleased to announce that our new Web ACD v1.4.2 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 1.4.2: ## [1.1.1] - 2020-10-28 ​ ### Fixed ​ - Last status is only checked and rendered for SIP users ​ ## [1.1.2] - 2020-10-28 ​ ### Fixed ​ - The report directory creation is now done with the proper mode and mask ​ ## [1. https://blog.ivrpowers.com/post/products/virgo-stats/ Thu, 10 Dec 2020 16:00:00 +0200 https://blog.ivrpowers.com/post/products/virgo-stats/ Photo source: Interactive Powers Getting key analytics to follow Virgo Solution data usage: Emails, SMS, Calls… Interactive Powers has released a new update for Virgo Business and Virgo Healthcare in response to the overwhelming increase virtual interactions sparked by the global pandemic. Now, administrators can check stats and export main account usage data. Virgo Solutions are the simplest, accessible and secure scheduled video calling solution that offers easy and immediate coverage of a telework process, including collaboration and virtual attention optimizing the user experience of any business visit. https://blog.ivrpowers.com/post/marketing/taking-customer-experience-to-the-next-level/ Mon, 23 Nov 2020 00:21:30 +0200 https://blog.ivrpowers.com/post/marketing/taking-customer-experience-to-the-next-level/ Photo source: Freepik Creative Commons. Businesses require to improve CX in a new way. Video has never been so relevant for all of us. Interactive Powers helps businesses bring their human-to-human interactions to the digital world with scalable, flexible and secure video communications. Video RTC with SPLIT technology is a key differentiator for any ACD (Automatic Call Distribuitor) to deliver the best possible voice & video experience with the lowest latency in a Contact Center. https://blog.ivrpowers.com/post/support/network-connectivity-requirements/ Tue, 17 Nov 2020 20:00:00 +0200 https://blog.ivrpowers.com/post/support/network-connectivity-requirements/ Photo Source: Freepik. Creative Commons The following article outlines Video RTC and Mobile SDKs’ requirements for network connectivity. It lists the Interactive Powers CPaaS servers’ ports and IP addresses that the Widgets, Webclients or SDKs must be able to reach, and the bandwidth required for quality audio & video. As shown in the diagram below, two types of connections are required, Signalling and Media for Users and Agents sides. https://blog.ivrpowers.com/post/marketing/video-channels-for-your-business/ Mon, 16 Nov 2020 00:20:30 +0200 https://blog.ivrpowers.com/post/marketing/video-channels-for-your-business/ Photo source: Freepik Creative Commons. Build consistent, effective, personalized engagements across Video channels with Voice, Video, Live Chat, File Sharing, Screen Sharing, Co-browsing…. The most successful enterprises are defined by their ability to communicate. Today that means meeting consumers where they hangout – online, on multiple platforms like: Skype, FaceTime, WhatsApp, Telegram, Zoom, Microsoft Teams… There’s no doubt that the name of the game today when we speak of Omnichannel Customer Experience is convenience. https://blog.ivrpowers.com/post/marketing/scheduled-video-calling/ Fri, 06 Nov 2020 00:20:30 +0200 https://blog.ivrpowers.com/post/marketing/scheduled-video-calling/ Photo source: Interactive Powers Creative Commons. Scheduled Video Calls that enable the fastest face-to-face commmunication for a Remote Workforce. Imagine all your workforce requires to work from home or from anywhere, imagine you can’t connect all of them in unique real-time attention but they require to collaborate everyday each others to support your products and services. At Interactive Powers, we understand that kind of peer-to-peer (P2P) video calls are not just video meetings but something more specific between a call and a video room: we call this kind of interaction, Scheduled Video Calling. https://blog.ivrpowers.com/post/marketing/live-streaming-event-with-video-call-queueing/ Thu, 05 Nov 2020 00:21:00 +0200 https://blog.ivrpowers.com/post/marketing/live-streaming-event-with-video-call-queueing/ Photo source: Interactive Powers Creative Commons. Create a Live Streaming event and face-to-face connect your audiance to your sales team. Live Streaming can be the perfect engaging virtual event for your brand to attract a high number of viewers simulteanously. This is really great power of real-time but you can also do much more with your remote workforce team, if they can join any of this visitors at this big moment. https://blog.ivrpowers.com/post/marketing/landing-web-page-with-video-call-queueing/ Thu, 05 Nov 2020 00:20:30 +0200 https://blog.ivrpowers.com/post/marketing/landing-web-page-with-video-call-queueing/ Photo source: Interactive Powers Creative Commons. Enable your landing page or website visitors to join video agents in just one-click. Landing pages or Business Website receive visits from your customers at anytime, you should improve your customer support connecting one-to-one at this moment. A Chatbot, Form, Email is required but it could be not enough to engage a customer with your product or brand. Adding a Video Call Queueing enables that any customer can react and talk face-to-face with one of the sales agents at this moment. https://blog.ivrpowers.com/post/products/video-rtc-call-transfer/ Sun, 01 Nov 2020 19:30:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-call-transfer/ Photo source: Interactive Powers Video RTC enables to transfer any video call by simply dialing the extension of a queue or agent. Video Call Transferring, or Video Call forwarding, is a process of relocating an inbound video call to another agent. Video Call Transfer is very useful for video agents and internally for contact center teams. Video agents use call transferring to instantly route incoming calls throughout the Contact Center or Organization. https://blog.ivrpowers.com/post/technologies/background-image/ Sun, 25 Oct 2020 20:20:00 +0200 https://blog.ivrpowers.com/post/technologies/background-image/ Allows you o display an image as your background during your business video calls. Improve your sales or business video calls replacing your background by a nice picture removes all your surroundings so people can’t see the details of what’s going on behind you. Limit distractions and maintain privacy in your current surroundings by using a virtual background. You can change your background, or add a background image during your video call sessions. https://blog.ivrpowers.com/post/marketing/video-call-switching-to-mobile-device/ Sun, 25 Oct 2020 00:20:00 +0200 https://blog.ivrpowers.com/post/marketing/video-call-switching-to-mobile-device/ Photo source: Interactive Powers Creative Commons. Flip your frontend webcam stream to a mobile device in order move arround during a Video Call without hangup. Specific support or sales interaction could require agents or sales representative to move around a showroom during a video call using their smartphone without hangup. We recommend to consider this agent side option in SPLIT that enable to switch easily to their mobile device using our QR code in screen. https://blog.ivrpowers.com/post/marketing/scan-to-videocall-with-qr-code/ Sun, 25 Oct 2020 00:18:00 +0200 https://blog.ivrpowers.com/post/marketing/scan-to-videocall-with-qr-code/ Photo source: Interactive Powers Creative Commons. Make better and safe local point of sales with Scan-to-Videocall in order to improve social distance and get face-to-face sales online support. You want your customers to directly video call your contact center using their smartphone without any mobile app, registration, pluging or download. This Video RTC feature is very interesting to connect easily existing local services with a remote sales force team that will provide safe face-to-face support to users or customers. https://blog.ivrpowers.com/post/technologies/background-blur/ Mon, 21 Sep 2020 16:20:00 +0200 https://blog.ivrpowers.com/post/technologies/background-blur/ Allows you to blur the background during your business video calls. Improve your sales or business video calls blurring your background makes your surroundings appear out of focus so people can’t see the details of what’s going on behind you. Limit distractions and maintain privacy in your current surroundings by using a virtual background. You can blur your background during your meeting, event, or training session. Unretouched Screenshots: Need to add it right now? https://blog.ivrpowers.com/post/products/video-rtc-tester/ Sat, 29 Aug 2020 09:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-tester/ Photo source: Unsplash Add a Four Steps Tester for your Video RTC services to improve Customer Experience and QoS. Most users are not aware about their communications and hardware conditions to make video calls over an Internet access. If you don’t take care about this, some of them will be disappointed of been rejected by technical issues. In order to improve your Customer Journey and Experience, add a simple testing four steps process in front of your Video RTC communications services. https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-4.2.1/ Thu, 13 Aug 2020 12:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-4.2.1/ Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v4.2.1 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 4.2.1: ## [4.2.1] - 2020-08-13 ### Fixed - Fixed usrsctp vulnerability in SCTP module Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/technologies/pin-access/ Wed, 12 Aug 2020 18:00:00 +0100 https://blog.ivrpowers.com/post/technologies/pin-access/ Image source: Interactive Powers Connect easily any real-time session from any device or browser with a PIN code. If you wish to utilize Video RTC / Solutions as part of your support efforts, a custom PIN access, where your customers can enter a unique pin code to connect with an agent is another way to start co-browsing, screen sharing or voice & video calling. You only have to redirects your customers to a landing page like our new one: https://pwrs. https://blog.ivrpowers.com/post/products/cobrowsing/ Sun, 26 Jul 2020 09:00:00 +0200 https://blog.ivrpowers.com/post/products/cobrowsing/ Photo source: Interactive Powers Creative Commons Securely share and browse in your web pages simultaneously with your customers. The Cobrowsing humanises the online sales and support experience, enabling your contact center agents to interact with your customers and assist them via a shared browser. Thanks to the use of the Cobrowsing, the communication becomes far more natural, effective, and efficient, bringing the customer-agent exchange closer to that of an in-store, in-person interaction. https://blog.ivrpowers.com/post/customerengagement/video-calls-scheduled-vs-queued/ Sun, 19 Jul 2020 21:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/video-calls-scheduled-vs-queued/ Photo source: Interactive Powers. Creative Commons Why most companies have to change their mind about Video Calls productivity and integration? Existing “Video Meeting” solutions are used by most people for teleworking, remote business meeting or friends & family conversations (Zoom, Teams, LifeSize, Google Meet…). All these products are design to build conversations with a scheduled approach one-to-many or one-to-one. Companies that provide support to many customers do not work like this most of the time, they have to react in real-time to a massive inbound and outbound customers requests. https://blog.ivrpowers.com/post/customerengagement/video-calls-scheduled-vs-team-view/ Sun, 19 Jul 2020 11:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/video-calls-scheduled-vs-team-view/ Photo source: Interactive Powers. Creative Commons Why most companies have to change their mind about Video Calls productivity and integration? Most “Video Meeting” solutions (Zoom, Teams, LifeSize, Google Meet…) used for teleworking, remote business meetings, doctor visits or friends & family conversations are based on scheduled invitation for specific users. A scheduled approach can be one-to-many or one-to-one when you are sending an invite to connect. In real-time processes, you will need to manage quickly the following inbound videocall in real-time. https://blog.ivrpowers.com/post/marketing/video-rtc-solutions-ecosystem/ Sun, 19 Jul 2020 00:18:00 +0200 https://blog.ivrpowers.com/post/marketing/video-rtc-solutions-ecosystem/ Photo source: Interactive Powers Creative Commons. Extending and empowering your business with Video Interactions out of the Contact Center. The adoption of video communications continues to expand globally. As more businesses are using video to connect with their users or customers remotely and realizing the importance of improving their customer experience, it is more critical than ever for video interactions to be as simple as possible. This is why more and more teams today are choosing our solutions so that callers do not need to download or install any application to connect instantaneously. https://blog.ivrpowers.com/post/marketing/video-calling-on-queue/ Fri, 03 Jul 2020 00:18:00 +0200 https://blog.ivrpowers.com/post/marketing/video-calling-on-queue/ Photo source: Interactive Powers edited. Video Calling has to be “On Queue” to reach the highest effectivity and productivity to ensure the best Customer Experience and ROI. Video RTC for Genesys a unique complementary solutions for Contact Center that allow to handle Video Calling “On Queue” for your Contact Center thanks to SPLIT Forward / SPLIT Reverse a convergent WebRTC / SIP communications integration. Most existing Video powered addons are only working “Off Queue” because these products do not control any ACD event during all digital interactions and obviously cannot manage both inbound / outbound phone calls and video calls. https://blog.ivrpowers.com/post/products/virgo-business/ Sat, 20 Jun 2020 16:00:00 +0200 https://blog.ivrpowers.com/post/products/virgo-business/ Photo source: Creative Commons Video calling has become a major part of the new normal. Simplicity and Speed too. Interactive Powers has released Virgo Business in response to the overwhelming increase virtual interactions sparked by the COVID-19 global pandemic. The simplest, accessible and secure video calling solution offers easy and immediate coverage of a telework process, including collaboration and virtual attention optimizing the user experience of any business visit. https://blog.ivrpowers.com/post/products/virgo-healthcare/ Sat, 16 May 2020 15:00:00 +0200 https://blog.ivrpowers.com/post/products/virgo-healthcare/ Photo source: Creative Commons Times and habits have changed. Health and Safety are first. Simplicity and Speed too. Interactive Powers has released Virgo Healthcare solution in response to the overwhelming increase virtual visits sparked by the COVID-19 global pandemic. The simplest, accessible and secure Telehealth solution offers easy and immediate coverage of the consultation process, including collaboration and virtual attention optimizing the patient experience of the visit. Powered by Video RTC (WebRTC) - Interactive Powers https://blog.ivrpowers.com/post/updates/update-video-rtc-js-3.3.0/ Wed, 25 Mar 2020 13:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-js-3.3.0/ Release Note We are pleased to announce that our API Framework for Javascript VideoRTC.js v3.3.0 has been released for suitable for Web Developments and Mobile SDK . All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 3.3.0: ## [3.3.0] - 2020-03-25 ### Added - Added a new event `onSipMessage` on the SPLIT Client to receive SIP Messages - Added a new streamOption `resolution` in all modules where video is used - Added a new className `is-local-video` in all local video elements Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-4.2.0/ Wed, 25 Mar 2020 12:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-4.2.0/ Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v4.2.0 has been released for suitable production services. This new version includes specific improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 4.2.0: ## [4.2.0] - 2020-03-25 ### Added - Enabled ScreenSharing in the WebClient for Chrome and Opera browsers - Added possibility to send links via chat - Added SPLIT reverse feature in the SPLIT Agent usecase - Added possibility to configure the autoclose option in 'forced' mode for SPLIT usecases - Added a new URL parameter called `from` on the Webclient and Escalating usecases - Added a new theme parameter `resolution` in all usecases where video is used ### Updated - Updated VideoRTC. https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-4.1.1/ Fri, 28 Feb 2020 17:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-4.1.1/ Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v4.1.1 has been released for suitable production services. This new version includes a hot fix a vulnerability in usrsctplib that has already been fixed, so make sure you pull this latest release if you’re using data channels. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 4.1.1: ## [4.1.1] - 2020-02-28 ### Fixed - Fixed critical vulnerability in `usrsctp` library Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/technologies/how-to-add-video-channel-to-existing-contact-center/ Tue, 04 Feb 2020 20:00:00 +0200 https://blog.ivrpowers.com/post/technologies/how-to-add-video-channel-to-existing-contact-center/ Transform your existing call center into a more engaging, customizable, and interactive solution with video calls. In today’s competitive market, companies need call center software to connect in real-time cross web browsers and mobile devices. Adding advanced video interactions such web call, video call, live chat, file sharing, co-browsing, screen sharing… give your clients and agents the option to communicate better than ever with your brand. The Empowered Omnichannel: What any Contact Center in the Digital Age should be. https://blog.ivrpowers.com/post/technologies/what-is-peer-to-peer/ Tue, 04 Feb 2020 14:00:00 +0200 https://blog.ivrpowers.com/post/technologies/what-is-peer-to-peer/ Make and Receive Video Calls between Web Browsers or Mobile Devices. Video Gateways (WebRTC) developed by Interactive Powers include a SPLIT module which enable to manage and synchronize media streams (video - audio - data) between two peers. This connection is based on a WebRTC communication session running voice, video and data. The Video Channel (Inbound) for existing Call Centers without worries. How does Peer-to-Peer work? Peer-to-Peer (WebRTC) enables to connect many Web Browsers or Mobile Devices with Real-Time Communications. https://blog.ivrpowers.com/post/technologies/what-is-webrt-to-sip/ Mon, 03 Feb 2020 10:00:00 +0200 https://blog.ivrpowers.com/post/technologies/what-is-webrt-to-sip/ Receive Audio Calls from Web Browsers or Mobile Devices in your Contact Center. Video Gateways (WebRTC) developed by Interactive Powers include a SPLIT module which enable to control all media streams (video - audio - data) on any communication between users and a SIP softswitch or PBX/ACD. This development is based on SIP and WebRTC peers communications for the integration of voice and data. Connect a Web Widget for any existing Call Centers. https://blog.ivrpowers.com/post/technologies/what-is-split-reverse/ Sat, 01 Feb 2020 16:20:00 +0200 https://blog.ivrpowers.com/post/technologies/what-is-split-reverse/ Make Video calls from your Contact Center to Web Browsers or Mobile Devices. Video Gateways (WebRTC) developed by Interactive Powers include a special SPLIT module which enable to separate and synchronize media streams (video - audio - data) for any communication between users and agents. This development is based on SIP and WebRTC peers communications for the integration of voice, video and data in Contact Centers. The Video Channel (Outbound) for existing Call Centers without worries. https://blog.ivrpowers.com/post/technologies/what-is-split-forward/ Sat, 01 Feb 2020 10:00:00 +0200 https://blog.ivrpowers.com/post/technologies/what-is-split-forward/ Receive Video calls from Web Browsers or Mobile Devices in your Contact Center. Video Gateways (WebRTC) developed by Interactive Powers include a special SPLIT module which enable to separate and synchronize media streams (video - audio - data) for any communication between users and agents. This development is based on SIP and WebRTC peers communications for the integration of voice, video and data in Contact Centers. The Video Channel (Inbound) for existing Call Centers without worries. https://blog.ivrpowers.com/post/contactcenter/connecting-website-contact-center/ Tue, 28 Jan 2020 18:00:00 +0200 https://blog.ivrpowers.com/post/contactcenter/connecting-website-contact-center/ The Old Way Outdated technologies are weighing companies down by limiting their view of customers and making it more difficult to connect with them in the new digital age interactions over IP. Photo source: Unplash. Creative Commons What others still doing… Click-to-Call & Callback. This option requires to get the user phone number in oder to make a call; remember all new digital customers don’t like to give up a cell or landline number anymore. https://blog.ivrpowers.com/post/customerengagement/responsive-real-time-communications-widget/ Sun, 26 Jan 2020 21:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/responsive-real-time-communications-widget/ There’s no question that live chat is getting huge. More and more, websites in every corner of the web are featuring that inviting little widget in the corner of their screens. Live chat support is a huge opportunity for businesses to add a powerful, customer-loved channel to their customer service strategy. We do not understand Live Chat just for texting. From the beginning, our Live Chat Widgets have been designed to provide Text, Voice and Video at any time. https://blog.ivrpowers.com/post/customerengagement/webdialer-text-voice-video-chat/ Sun, 26 Jan 2020 21:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/webdialer-text-voice-video-chat/ Photo source: Unsplash. Creative Commons In the Digital Age, any business has to create the most advanced interactions with their customers. Add text, voice, and video chat to your business without reinventing communications and complexity. At Interactive powers, we understand business communications in real-time with a flexible, multi-channel and convergent approach that has to work on any device, any modern browser, any location or Internet access. Text Chat Some online businesses requires to make the first step enabling a text chat conversation for any device. https://blog.ivrpowers.com/post/customerengagement/8-tips-for-livechat-integration-in-your-website/ Sun, 26 Jan 2020 20:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/8-tips-for-livechat-integration-in-your-website/ Photo source: Unsplash. Creative Commons All good businesses seek to have amazing interactions with their customers. The quality of client relations is a sure indicator of the success of any company, no matter what industry or size. If you make your clients feel valued, communicate with them easily, faster and make available to answer all questions or concerns, you are more likely to build brand loyalty, and they are more likely to recommend your product or service to others. https://blog.ivrpowers.com/post/support/video-rtc-system-requirements/ Sat, 11 Jan 2020 12:00:00 +0200 https://blog.ivrpowers.com/post/support/video-rtc-system-requirements/ Photo Source: Interactive Powers. Creative Commons What are the recommended Servers? Operating System Requirements Video RTC platforms are designed to run over a Linux Debian 11.X x86_64 distribution. Please make a minimal Linux Debian installation from Internet, USB or CD / DVD. To download the Linux distribution installation iso file go to: https://www.debian.org Requirement Description Distribution Linux Debian 9-11 Linux Kernel x86_64 Cloud Ready AWS, Google Cloud, Microsoft Azure Installer Minimal Install Port / Channel Definition A port or channel is an aggregation of multiple software communication interfaces that creates a logical interface in a RTC service. https://blog.ivrpowers.com/post/updates/update-video-rtc-js-3.2.0/ Sun, 01 Dec 2019 12:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-js-3.2.0/ Release Note We are pleased to announce that our API Framework for Javascript VideoRTC.js v3.2.0 has been released for suitable for Web Developments and Mobile SDK . All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 3.2.0: ## [3.2.0] - 2019-11-28 ### Added - Added new events on the Videocall and SPLIT modules to detect slow links with the remote video Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/marketing/why-webrtc-makes-voip-services-more-attractive/ Tue, 12 Nov 2019 17:00:00 +0200 https://blog.ivrpowers.com/post/marketing/why-webrtc-makes-voip-services-more-attractive/ Photo source: Unsplash - Interactive Powers Nowadays telephony is still used under a specific network integration that is not all IP powered like PSTN numbering and specific rules to manage its traffic with operators. Until this day, Voice over IP has disrupted the telephony but still providing the same phone user experience; at the end, users are still dialing to a 9-10 digits number and all the call process is mostly the same. https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-4.1.0/ Mon, 21 Oct 2019 12:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-4.1.0/ Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v4.1.0 has been released for suitable production services. This new version includes a hot fix for Firefox Web Browsers. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 4.1.0: ## [4.1.0] - 2019-10-21 ### Added - Added support for Safari >= 12.1 - Added possibility to choose the default quality of the Webclient through theme configuration - Added autocall, autoclose and hangup button in the Escalating - Added a new config param in the Webclient and Escalating usecases to redirect when a call ends (e. https://blog.ivrpowers.com/post/updates/update-video-rtc-js-3.1.0/ Mon, 21 Oct 2019 12:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-js-3.1.0/ Release Note We are pleased to announce that our API Framework for Javascript VideoRTC.js v3.1.0 has been released for suitable for Web Developments and Mobile SDK . All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 3.1.0: ## [3.1.0] - 2019-10-21 ### Added - Added device field in the Opaque ID object - Added support for Safari >= 12.1 ### Changed - Aligned to the new VideoGateway `v4. https://blog.ivrpowers.com/post/news/firefox68-requires-https-in-all-sources/ Tue, 23 Jul 2019 20:00:00 +0200 https://blog.ivrpowers.com/post/news/firefox68-requires-https-in-all-sources/ Photo Source: Creative Commons Firefox 68 will now only expose camera and microphone in secure contexts. As of Firefox 68 — releasing past weeks — WebRTC camera and microphone will require an https connection to work. Access from insecure http will cease to work, matching how Chrome works. Camera and microhone are powerful features, and Firefox will now only expose them in secure contexts, a security and privacy improvement. https://blog.ivrpowers.com/post/products/video-rtc-4-generation/ Tue, 12 Mar 2019 22:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-4-generation/ Photo Source: Interactive Powers. Creative Commons Whatever your business, Real-Time Communications can improve your services. The fourth generation of our flagship RTC product is now released after months of developments and continuous improvements. Discover how to integrate live-video, voice, and messaging technology to transform your business processes, and how Video RTC it can help you facilitate more engaging interactions with your customers or employees. Welcome to Video RTC 4.0! This new version is the result of teamwork and great user experience. https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-4.0.0/ Tue, 12 Mar 2019 12:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-4.0.0/ Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v4.0.0 has been released for suitable production services. This new version includes a hot fix for Firefox Web Browsers. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 4.0.0: ## [4.0.0] - 2019-03-12 ### Added - Added Escalating usecase - Added Tester usecase - Added Remote Viewer usecase ### Changed - Web developments have been created with a modern tech stack using Webpack, Vue and Bulma. https://blog.ivrpowers.com/post/updates/update-video-rtc-js-3.0.0/ Tue, 12 Mar 2019 12:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-js-3.0.0/ Release Note We are pleased to announce that our API Framework for Javascript VideoRTC.js v3.0.0 has been released for suitable for Web Developments and Mobile SDK . All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 3.0.0: ## [2.1.0] - 2018-01-16 ### Added - Added `videoStream` and `videoEnabled` option parameters in the SplitAgent module - Added `onReadyLocalAudio`, `onAcceptedData` and `onScreensharingClosed` events in the SplitClient module - Added `onAcceptedData` and `onReadyLocalStream` events in the SplitAgent module - Added a mechanism that guarantees the sending of files through the Datachannel - Added `onFileTransferOk` and `onFileTransferKo` events in the modules that use the Datachannel - Added `startScreensharing` and `stopScreensharing` actions in the SplitClient module - Added `notify` method in the following modules: SplitClient and SplitAgent - Added Safari iOS 11 support in the SplitClient module (Audio mode) ### Changed - Updated recording mode in the SPLIT modules ### Fixed - Fixed the use of the debug parameter at library level ## [2. https://blog.ivrpowers.com/post/products/video-rtc-4-nightly/ Sun, 17 Feb 2019 20:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-4-nightly/ Photo Source: Interactive Powers. Creative Commons The future of Video RTC is coming soon! The fourth generation of our flagship RTC is the result of a engineering teamwork and great user experience. Video RTC 4.0 will provides more features, better performance with an upgrade of the best embedded WebRTC technology. We are currently enjoying tests of all new functions to generate our ultimate 4.0 packgage! What about all new Widgets 4. https://blog.ivrpowers.com/post/news/2019-02-rtc-upcoming-4/ Sat, 09 Feb 2019 14:00:00 +0200 https://blog.ivrpowers.com/post/news/2019-02-rtc-upcoming-4/ Photo Source: Interactive Powers. Creative Commons Innovate. Rebuild your customer interactions… Follow our socials and blog; be ready to discover our major release update about Video Real-Time Communications. We will pleased to show you soon our 4th generation of our Video Gateway platforms. Keep posted on February 2019! Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/news/chrome72-sdp-phase3-update/ Sat, 02 Feb 2019 16:00:00 +0200 https://blog.ivrpowers.com/post/news/chrome72-sdp-phase3-update/ Photo Source: Unsplash. Creative Commons Chrome goes into Unified Plan SDP (Phase 3) for its WebRTC implementation Google is planning to change the WebRTC implementation from the current SDP format called “Plan B” to a standards format “Unified Plan” over 4 phases. Chrome M72 version will be the first release to apply phase 3, and will require to upgrade sonn our Video RTC platform to run properly all this new SDP format. https://blog.ivrpowers.com/post/updates/update-video-rtc-js-2.5.1/ Fri, 01 Feb 2019 12:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-js-2.5.1/ Release Note We are pleased to announce that our API Framework for Javascript VideoRTC.js v2.5.1 has been released for suitable for Web Developments and Mobile SDK . All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 2.1.0 · 2.5.1: ## [2.1.0] - 2018-01-16 ### Added - Added `videoStream` and `videoEnabled` option parameters in the SplitAgent module - Added `onReadyLocalAudio`, `onAcceptedData` and `onScreensharingClosed` events in the SplitClient module - Added `onAcceptedData` and `onReadyLocalStream` events in the SplitAgent module - Added a mechanism that guarantees the sending of files through the Datachannel - Added `onFileTransferOk` and `onFileTransferKo` events in the modules that use the Datachannel - Added `startScreensharing` and `stopScreensharing` actions in the SplitClient module - Added `notify` method in the following modules: SplitClient and SplitAgent - Added Safari iOS 11 support in the SplitClient module (Audio mode) ### Changed - Updated recording mode in the SPLIT modules ### Fixed - Fixed the use of the debug parameter at library level ## [2. https://blog.ivrpowers.com/post/technologies/webrtc-vs-rtmp/ Tue, 29 Jan 2019 16:00:00 +0200 https://blog.ivrpowers.com/post/technologies/webrtc-vs-rtmp/ Image source: Interactive Powers What are the main differences between RTMP and WebRTC gateway models? Currently, Video RTC is our flagship product line for any RTC project’s deployments. We have prepared this summary to clarify what are the main features and how to move forward for your business. Our Video Gateway connects peers or endpoints between WebRTC, RTMP and SIP technology to create advanced Video services. RTMP is an open protocol for Adobe Flash Player that allows to connect flash compliant browsers. https://blog.ivrpowers.com/post/marketing/the-merge-ivr-rtc-contact-center/ Wed, 05 Dec 2018 00:18:00 +0200 https://blog.ivrpowers.com/post/marketing/the-merge-ivr-rtc-contact-center/ Photo source: Unsplash. Creative Commons Contact Center: Artificial Inteligence and Omnichannel strategies will require to upgrade and rethink all your IVR and RTC technology or services. At Interactive Powers, when we launched our first products, we had always considered the Contact Center as a primary technology platform that requires to connect many and new channels to become a Multi-channel system or much better ever an Omnichannel system. In the early stage of the Digital Transformation, we couldn’t imagine our main business product lines Smart IVR and Video RTC to become so close that they are now just part of a whole strategic approach for any Contact Center evolution. https://blog.ivrpowers.com/post/technologies/understanding-cloud-hosting-iaas-paas-saas/ Wed, 21 Nov 2018 01:00:00 +0200 https://blog.ivrpowers.com/post/technologies/understanding-cloud-hosting-iaas-paas-saas/ Image source: Pixabay. Creative Commons What are the differences between IaaS, SaaS, and PaaS, the three main Cloud Computing models? IaaS, PaaS, SaaS are three Cloud computing models popular in the market. Depending upon the requirement a company can opt for any of the three models. Here we explain IaaS, PaaS, SaaS model in the best possible way so that anyone can understand and differential among them. What is IaaS? https://blog.ivrpowers.com/post/news/firefox63-spd-format-fix/ Thu, 15 Nov 2018 19:00:00 +0100 https://blog.ivrpowers.com/post/news/firefox63-spd-format-fix/ Photo Source: Mozilla Foundation Avoiding the Datachannel breaking in Firefox 63+ Nowadays, it is common for web browsers to make updates and changes to their implementations. This is even more common when we talk about modern technologies like WebRTC. A new web browser update that confirms this theory is the last change on Firefox 63 when negotiating the Datachannel. If you are negotiating a Datachannel with a Firefox version lower than 63, the Session Description Protocol (SDP) will looks something like this: https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-3.3.1/ Tue, 13 Nov 2018 12:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-3.3.1/ Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v3.3.1 has been released for suitable production services. This new version includes a hot fix for Firefox Web Browsers. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 3.3.1: ## [3.3.1] - 2018-11-13 ### Added - If the Videoplayer only finds one record, it's preselected ### Fixed - Resized calling message for mobile devices - Fixed SDP negotiations from Firefox 63+ Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/marketing/interactive-powers-cpaas/ Mon, 05 Nov 2018 16:00:00 +0200 https://blog.ivrpowers.com/post/marketing/interactive-powers-cpaas/ Photo source: Interactive Powers The future of communications is driven by the cloud. Interactive Powers was created to help companies embed voice and video communication into the software applications and web applications that are part of their workflow and how they do business with the same communication options and convenience that mobile devices provide for their customers and employees in their person lives. With Interactive Powers, communication becomes more immediate and contextual resulting in better business outcomes. https://blog.ivrpowers.com/post/products/turnkey-cobrowsing/ Fri, 12 Oct 2018 15:00:00 +0200 https://blog.ivrpowers.com/post/products/turnkey-cobrowsing/ Photo source: Pixabay. Creative Commons Add easily CoBrowsing to your Customer Interactions and better connect in real-time your agents and remote support teams. CoBrowsing, can help you transform the way you interact with your customers in real-time. CoBrowsing is a Video RTC extension that allows to add advanced powers both to your agents and users getting better and faster online interactions. Improve your customer care or any support interactions, time spend during phone calls or your support performance and confidence? https://blog.ivrpowers.com/post/products/video-rtc-cobrowsing/ Mon, 08 Oct 2018 12:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-cobrowsing/ Cobrowsing enables agents to assist users when they are browsing on your web page. Overview CoBrowsing allows you to share your browser in real-time with another remote peer. Most business processes can take benefit of using CoBrowsing feature. For instance, it is a very powerful tool to improve online shopping, telesales, remote work or support services. CoBrowsing functionality makes it easy to enhance your real-time communications experience with the power of a web browsing. https://blog.ivrpowers.com/post/products/turnkey-cloud-hosting/ Sun, 07 Oct 2018 20:00:00 +0200 https://blog.ivrpowers.com/post/products/turnkey-cloud-hosting/ Photo source: Unsplash. Creative Commons Turnkey Solutions are designed to provide a quick startup without any IT requirement for your business. Our Turnkey Portfolio offers flexibility and deliver significant savings to enterprises or service providers. These pay-as-you-go products can be standalone or used in combination to provide an end to end communication services for many kind of businesses over WebRTC, RTMP, VoIP to PSTN networks. Forget technology, it’s about business. https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-3.3.0/ Sat, 15 Sep 2018 12:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-3.3.0/ Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v3.3.0 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 3.3.0: ## [3.3.0] - 2018-09-14 ### Added - Added Log rotation utility ### Changed - Updated VideoRTC.js library (v2.5.0) - Updated Videocall usecase (UX improvement) - Updated the webrtc-gateway internal core Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/updates/update-video-rtc-js-2.5.0/ Fri, 14 Sep 2018 12:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-js-2.5.0/ Release Note We are pleased to announce that our API Framework for Javascript VideoRTC.js v2.5.0 has been released for suitable for Web Developments and Mobile SDK . All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 2.1.0 · 2.5.0: ## [2.1.0] - 2018-01-16 ### Added - Added `videoStream` and `videoEnabled` option parameters in the SplitAgent module - Added `onReadyLocalAudio`, `onAcceptedData` and `onScreensharingClosed` events in the SplitClient module - Added `onAcceptedData` and `onReadyLocalStream` events in the SplitAgent module - Added a mechanism that guarantees the sending of files through the Datachannel - Added `onFileTransferOk` and `onFileTransferKo` events in the modules that use the Datachannel - Added `startScreensharing` and `stopScreensharing` actions in the SplitClient module - Added `notify` method in the following modules: SplitClient and SplitAgent - Added Safari iOS 11 support in the SplitClient module (Audio mode) ### Changed - Updated recording mode in the SPLIT modules ### Fixed - Fixed the use of the debug parameter at library level ## [2. https://blog.ivrpowers.com/post/products/turnkey-call-center/ Tue, 11 Sep 2018 15:00:00 +0200 https://blog.ivrpowers.com/post/products/turnkey-call-center/ Manage your own Call Center extension for Video RTC without any more technical requirements than just a Web Browser and Internet Access. Sometimes, changing all things doesn’t mean to build something totally new to improve the way you manage your Business Communications. Call Center is a Video RTC extension or standalone Omminchannel Call Center solution that allows to add advanced powers both to your agents and customers getting better and faster interactions. https://blog.ivrpowers.com/post/products/video-rtc-video-gateway-web-panel/ Tue, 21 Aug 2018 09:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-video-gateway-web-panel/ Photo Source: Jon Flobrant on Unsplash. Manage all logs and adjust easily main settings of your Video RTC Gateway. At Interactive Powers, we have spent many months making all our solutions better than ever, and one of our products at the very heart of our customers is our Video RTC Gateway. We have made significant improvements on visualizing all information in the Console. We’d love any and all feedback you have on this new monitoring experience. https://blog.ivrpowers.com/post/technologies/screensharing-or-cobrowsing/ Sun, 05 Aug 2018 01:00:00 +0200 https://blog.ivrpowers.com/post/technologies/screensharing-or-cobrowsing/ Discover Screen Sharing and Co-Browsing advantages, the secure new ‘no download’ complementary interactions improving phone calls for onboarding, sales and support. Screen Sharing and Co-Browsing (or Collaborative Browsing) are a relatively new technologies for Call Centers propelled by a Cloud evolution. However, customer experience professionals seem to think that CoBrowsing and Screen Sharing are one and the same when in reality, they’re not. So what is the difference between these two features and how does adapting your VideoRTC solution improve the overall customer experience? https://blog.ivrpowers.com/post/updates/update-video-rtc-js-2.4.0/ Fri, 03 Aug 2018 12:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-js-2.4.0/ Release Note We are pleased to announce that our API Framework for Javascript VideoRTC.js v2.4.0 has been released for suitable for Web Developments and Mobile SDK . All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 2.1.0 · 2.4.0: ## [2.1.0] - 2018-01-16 ### Added - Added `videoStream` and `videoEnabled` option parameters in the SplitAgent module - Added `onReadyLocalAudio`, `onAcceptedData` and `onScreensharingClosed` events in the SplitClient module - Added `onAcceptedData` and `onReadyLocalStream` events in the SplitAgent module - Added a mechanism that guarantees the sending of files through the Datachannel - Added `onFileTransferOk` and `onFileTransferKo` events in the modules that use the Datachannel - Added `startScreensharing` and `stopScreensharing` actions in the SplitClient module - Added `notify` method in the following modules: SplitClient and SplitAgent - Added Safari iOS 11 support in the SplitClient module (Audio mode) ### Changed - Updated recording mode in the SPLIT modules ### Fixed - Fixed the use of the debug parameter at library level ## [2. https://blog.ivrpowers.com/post/products/video-rtc-web-conference-meeting-point/ Wed, 25 Jul 2018 15:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-web-conference-meeting-point/ Photo Source: Unsplash · Interactive Powers. Creative Commons. Make secure business online meetings with a standard OAuth authentication. Communications can be a critical part of your own business and cannot be outsourced to any kind of OTT or public cloud service. Meeting Point is a new Video RTC Use Case and solution that allows to create Video Conferences from any modern browser and your own mobile app (on demand). Have you think about helping to protect your employees’ meetings or support interactions. https://blog.ivrpowers.com/post/trends/mckinsey-bank-branch-digital-age/ Wed, 25 Jul 2018 11:30:18 +0200 https://blog.ivrpowers.com/post/trends/mckinsey-bank-branch-digital-age/ Photo Source: Interactive Powers, Pexels. Creative Commons Smart-branch in the digital age will dedicated 70% of services areas to self-services thank to advanced technologies. Digital technology holds the key to the branch of the future. Changing customer behavior and the emergence of new technologies spell not the end of the branch but rather the advent of the “smart branch.” Smart branches use technology to boost sales and improve customer experience significantly. https://blog.ivrpowers.com/post/marketing/voice-services-value-human-interactions/ Sun, 22 Jul 2018 20:00:00 +0200 https://blog.ivrpowers.com/post/marketing/voice-services-value-human-interactions/ Photo source: Pexels. Creative Commons Digital Transformation in Contact Center is not about Voice over IP, it’s about IA automation and more advanced human-to-human online collaboration. If the leading brands Google, Amazon, IBM and Microsoft are going to stay ahead of the competition, they need to quickly learn how to engage with customers using voice command technology in a meaningful way. All automated customer service platforms work using the same basic principle: process a question, crunch the relevant data, and deliver a response. https://blog.ivrpowers.com/post/marketing/voice-services-facing-biggest-upgrade/ Sun, 22 Jul 2018 13:00:00 +0200 https://blog.ivrpowers.com/post/marketing/voice-services-facing-biggest-upgrade/ Photo source: Pexels. Creative Commons Today’s consumers are rekindling their love of voice and are learning to talk with machines better than ever. Automated text-based customer services, delivered through platforms such as WhatsApp, Messenger, Skype or any other Chat Service are still on the rise, but they aren’t dominating the conversation anymore. People are turning to Voice Assistants like Amazon Echo and Google Home Hub for quick answers to simple questions that are spoken, not typed. https://blog.ivrpowers.com/post/products/video-rtc-mobile-sdk/ Sat, 21 Jul 2018 23:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-mobile-sdk/ Photo Source: Interactive Powers. Build easily WebRTC-powered video calling into your mobile app with a simple JavaScript library for our Video RTC communication platforms. With our Video RTC · Mobile SDK, you can easily add real-time video calling over a data connection or WiFi from your website or app. Interactive Powers offers high quality video communication and seamless integration into any existing app. Add Real-Time Communications to your app. Enhance the in-app RTC real-time communication experience by letting users collaborate via Voice Call, Video Call, Live Chat, File Sharing, Screen Sharing. https://blog.ivrpowers.com/post/marketing/successfull-combination-ivr-rtc/ Sun, 15 Jul 2018 00:18:00 +0200 https://blog.ivrpowers.com/post/marketing/successfull-combination-ivr-rtc/ Photo source: Unsplash. Creative Commons Improve customer experience (CX), while reducing telecommunication costs and increasing customer satisfaction. Our Vision for your Business Communications. Interactive Powers vision is to streamline your business communications with the help of our two core technologies called IVR (Interactive Voice Response) and RTC (Real-Time Communications). Our platforms embrace open standards like SIP (Session Initialization Protocol), VoiceXML (Voice eXtended Meta Language), RTMP (Real-Time Messaging Protocol) and WebRTC (Web Real-Time Communications) allowing businesses to directly embed audio-only or audio & video conversations and collaboration functionality within their website or mobile customer care apps. https://blog.ivrpowers.com/post/products/video-rtc-web-dialer/ Sat, 14 Jul 2018 15:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-web-dialer/ Photo Source: Unsplash · Interactive Powers Creative Commons. Make calls from any Web Browser and easily connect your Call Center or PBX to improve your business communications. Click-to-call converts your website’s users into engaged customers by creating an easy way for your customers to contact your sales and support teams right on your website without using their phone. Today’s sales and support teams expect to be able to make calls directly from their modern web browser, and their efficiency improves when they can. https://blog.ivrpowers.com/post/technologies/what-is-stun-turn-server/ Tue, 10 Jul 2018 09:00:05 +0200 https://blog.ivrpowers.com/post/technologies/what-is-stun-turn-server/ Photo Source: Pixabay · Interactive Powers Creative Commons. WebRTC communications in real-world connectivity require to handle multi-party calls and interact with STUN and TURN servers. Our Video Gateway (WebRTC) platform offers all customers an advanced video real-time communications solution through all audio/video/data streams are transmitted. Generally, a Video Gateway has to be deployed over a public Internet so any user must connect and send media fragments over RTP (Real-time Transport Protocol) ports without specific network issues. https://blog.ivrpowers.com/post/products/real-time-communications-applications/ Thu, 05 Jul 2018 20:30:00 +0200 https://blog.ivrpowers.com/post/products/real-time-communications-applications/ Photo source: Pixabay. Creative Commons Real-time Communications applications to streamline your online business. Video RTC platforms are changing the way real-time communications are developed and delivered. It is fast becoming the platform of choice for rapidly building enterprise class real-time voice and video applications. Our communications platform is 100% cloud ready, offering continuous evolution, scalability and high availability. Video chat is a clearer and modern way to communicate for online businesses https://blog.ivrpowers.com/post/coding/videortc-webclient-configuration/ Thu, 05 Jul 2018 09:00:00 +0200 https://blog.ivrpowers.com/post/coding/videortc-webclient-configuration/ Photo source: Interactive Powers, Pexels Creative Commons Webclient (WebRTC) provides a user-friendly webphone that allows all your customers and users to make phone calls directly from a website to your business IVR or PBX from any desktop native WebRTC compliant web browser (Firefox, Chrome, Opera,…). In this post we will show you how to customize the Webclient using the different configuration options at flavour/theme level. The design of our webclient is composed by a logo and a main default color. https://blog.ivrpowers.com/post/products/turnkey-solutions/ Sun, 10 Jun 2018 15:00:00 +0200 https://blog.ivrpowers.com/post/products/turnkey-solutions/ The Turnkey Solutions for your business Our Turnkey Portfolio offers flexibility and deliver significant savings to enterprises or service providers. These pay-as-you-go products can be standalone or used in combination to provide an end to end communication services for many kind of businesses over WebRTC, RTMP, VoIP to PSTN networks. Forget technology, it’s about business. Web Dialer. Make Voice Calls from any modern Web Browser Web Dialer allows all your customers and users to make phone calls directly to your PBX, IVR, Call Center from any desktop web browser (Firefox, Chrome, IE, Safari, Opera,…). https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-3.2.1/ Sun, 10 Jun 2018 12:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-3.2.1/ Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v3.2.1 has been released for suitable production services. This new version includes some improvements and a crital “hot fix” for Firefox 6+ Web Browsers. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 3.2.1: ## [3.2.1] - 2018-06-08 ### Fixed - Fixed compatibility of all modules with Firefox 60+ ### Changed - Updated VideoRTC. https://blog.ivrpowers.com/post/technologies/what-is-cpaas/ Sun, 10 Jun 2018 01:00:00 +0200 https://blog.ivrpowers.com/post/technologies/what-is-cpaas/ Communication Platform as a Service (CPaaS) Communication Platform as a Service (CPaaS) is a form of cloud computing that is utilized to deliver communication applications like IVR or RTC to users over the internet. But, unlike SaaS which delivers specific apps and programs, Communication Platform as a Service is a bit closer related to IaaS. So, while IaaS is delivering the infrastructure, like servers and management tools, CPaaS is what delivers the entire communication platform for users to build and develop their own applications. https://blog.ivrpowers.com/post/technologies/what-is-saas/ Sun, 10 Jun 2018 01:00:00 +0200 https://blog.ivrpowers.com/post/technologies/what-is-saas/ Photo source: Interactive Powers Software as a Service (SaaS) Software as a Service (SaaS) directly refers to any software that your business is using just about everyday. SaaS is of course a form of cloud computing, which allows for increase flexibility by relying on a third-party vendor to host and maintain the service — in this case, that service is that software. Since the software is hosted by a cloud provider, your business does not need to install and run applications on their own computers, or host their own servers in expensive data centers, yet still gains access to these powerful tools. https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-3.2.0/ Tue, 15 May 2018 10:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-3.2.0/ Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v3.2.0 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 3.2.0: ## [3.2.0] - 2018-05-15 ### Added - Added Remote Viewer usecase as extension - Added WebRTC communication verification functions - Added possibility to transfer a call using the SPLIT usecases - Added a GET parameter to set the CallerID from the URL in the Webclient usecase ### Changed - Updated VideoRTC. https://blog.ivrpowers.com/post/products/video-rtc-remote-viewer/ Tue, 01 May 2018 18:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-remote-viewer/ Photo Source: Shutterstock · Interactive Powers. Dramatically improves Customer Experience (CX) extending phone calls with Live Chat, Dual File Sharing, Dual Screen Sharing… Sometime, you don’t have to change all things to build something new and really better to improve your existing Business Communications. Remote Viewer is a new Video RTC Use Case and solution that allows to add advanced powers both to your call center agents and phone callers. https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-3.1.0/ Wed, 17 Jan 2018 09:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-3.1.0/ Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v3.1.0 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 3.1.0: ## [3.1.0] - 2018-01-16 ### Added - Added the possibility of configuring different SPLIT scenarios at Flavour level - Added `autoRecording` option in the SPLIT Agent usecase - Added texts option in the SPLIT usecase - Added FileSharing in the Webclient usecase - Added ScreenSharing in the Webclient usecase - Added possibility to show a message until the Video agent is accepted - Added `split_id_strategy` in the VideoGateway - Added Safari iOS 11 support in the SplitClient module (Audio mode) ### Changed - Updated VideoRTC. https://blog.ivrpowers.com/post/updates/update-video-rtc-rtmp-1.3.0/ Mon, 08 Jan 2018 00:20:05 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-rtmp-1.3.0/ Release Note We are pleased to announce that our new Video RTC (Gateway RTMP) v1.3.0 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 1.3.0: ## [1.3.0] - 2018-01-08 ### Added - Favicon in Split Use Case (Webclient and Agent) ### Changed - The default look for the agent webphone is now 'agent' - Removed extra HTML code that was in the index. https://blog.ivrpowers.com/post/customerengagement/101-reasons-to-embrace-live-chat/ Wed, 03 Jan 2018 09:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/101-reasons-to-embrace-live-chat/ Photo source: WebBuilder Live chat is the way to go! You are undoubtedly aware of the importance of customer service on your online business’ road to success. But, what you may not know is that customers’ expectations have now reached new heights, demanding instant support and fast acting. In order to keep up with the latest trends, it is essential to improve customer experience. If you cannot think of an innovative way to do so – we have the answer. https://blog.ivrpowers.com/post/technologies/facial-recognition/ Tue, 05 Dec 2017 09:28:03 +0100 https://blog.ivrpowers.com/post/technologies/facial-recognition/ Image source: Pexels. Creative Commons Facial recognition is a biometric method of identifying an individual by comparing live capture or digital image data with the stored record for that person. Facial recognition systems are commonly used for security purposes but they are increasingly applied in a wide variety of fields, like in mobile technology, online to shopping, even in medicine. In a previous post we talked about secure identification API integrations and some of their uses. https://blog.ivrpowers.com/post/trends/enghouse-business-online/ Fri, 01 Dec 2017 09:03:53 +0100 https://blog.ivrpowers.com/post/trends/enghouse-business-online/ Photo Source: Interactive Powers, Pexels. Creative Commons In a recent Enghouse Interactive survey, customers have made it clear that they want online communication channels with companies. 79% of consumers believe that businesses should provide a way for customers to contact them online. It is also interesting to compare this figure with the responses to the very same question in previous years’ surveys. In 2014, only 29% of respondents answered that the possibility to contact a company online was relevant. https://blog.ivrpowers.com/post/news/screensharing-firefox/ Fri, 10 Nov 2017 11:46:54 +0100 https://blog.ivrpowers.com/post/news/screensharing-firefox/ Photo Source: Pixabay. Creative Commons Screen Sharing: now, without installing any plugin for all Firefox Web Browsers! Screen Sharing is a very powerful feature that allows users to share in a screen or a window of any documents or application including images, videos, forms… among other capabilities. However, in order to build screen sharing capabilities, first, it is necessary to build screen capture. Until now, it was only supported in one browser, Chrome, which gives access to screen capture by writing an extension. https://blog.ivrpowers.com/post/products/video-rtc-3-generation/ Mon, 09 Oct 2017 11:06:16 +0200 https://blog.ivrpowers.com/post/products/video-rtc-3-generation/ Photo Source: Interactive Powers. Creative Commons Whatever your business is, you may require Real-Time Communications to improve your services. The third generation of our flagship RTC product is now released after months and years of continuous improvements. Discover how to integrate live-video, voice, and messaging technology to transform your business processes, and how Video RTC it can help you facilitate more engaging interactions with your customers or employees. Welcome to Video RTC 3. https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-3.0.0/ Fri, 06 Oct 2017 09:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-3.0.0/ Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v3.0.0 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 3.0.0: ## [3.0.0] - 2017-10-03 ### Added - Added a new usecase: Videocall - Added return button inside the usecases - Added list of platform extensions in the landing page ### Changed - Updated VideoRTC. https://blog.ivrpowers.com/post/updates/update-video-rtc-js-2.0.0/ Tue, 03 Oct 2017 12:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-js-2.0.0/ Release Note We are pleased to announce that our API Framework for Javascript VideoRTC.js v2.0.0 has been released for suitable for Web Developments and Mobile SDK . All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 1.0.0 · 2.0.0: # Change Log All notable changes to this project will be documented in this file. ## [1.0.0] - 2017-02-10 ### First release ## [1.1.0] - 2017-04-17 ### Added - Added VoiceProcessor feature in the Videoroom module - Added `disconnect()` method for destroy a session with the VideoGateway - Added `closeUsecase()` method for close a use case with the VideoGateway (All usecases) - Added download link of VideoRTC Screensharing extension for Chrome - Added `videoRate` and `screenRate` parameters in the `call()` method (Split Client) - Added timestamp in Videomail messages to achieve multiple records with the same id/name ### Changed - Updated `webrtc-adapter` version release to `3. https://blog.ivrpowers.com/post/trends/cloud-hosting-ivr-rtc/ Wed, 20 Sep 2017 12:50:49 +0200 https://blog.ivrpowers.com/post/trends/cloud-hosting-ivr-rtc/ Photo source: Pixabay. Creative Commons. Upgrade your business communications to the Cloud to deliver more value with less costs Computing based on the internet is booming business. The global cloud communication market is projected to reach $4.45 by 2021. Why are more and more companies turning to the cloud for their business communications needs? Communications solutions at a lower cost. Cloud computing is a cost saver since it can reduce or even eliminate the need for a company to buy an expensive hardware and software. https://blog.ivrpowers.com/post/contactcenter/contact-center-videortc/ Tue, 19 Sep 2017 12:36:01 +0200 https://blog.ivrpowers.com/post/contactcenter/contact-center-videortc/ Photo Source: Pexels. Creative Commons Call Centers have to upgrade their services to the next level implementing new advanced interactions The ever-growing digital world can give new opportunities for existing contact centers to provide a superior customer experience. Nowadays new technologies drive clients to ask for multiple options when looking for support. It is here where VideoRTC can help your contact center to enhance its services. Save time providing the right channel. https://blog.ivrpowers.com/post/products/video-rtc-complementary-functions/ Wed, 06 Sep 2017 09:30:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-complementary-functions/ Video Gateway (WebRTC) includes complementary features that you can run according to your business requirements . All of this, is part of capabilities of our Video RTC solution suite. Know more about our Video RTC core features here: SIP Connect. Video Gateway ensures interoperability between WebRTC endpoints and existing telephony systems. It integrates seamlessly advanced web phones or mobile apps into previous infraestructure. Learn more. Meeting Point. Video Gateway provides an additional OAuth plugin that makes it easier for users to connect to your real-time services. https://blog.ivrpowers.com/post/products/video-rtc-pop-up-agent/ Tue, 05 Sep 2017 10:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-pop-up-agent/ Extend Existing Call Centers with advanced Video RTC Capabilities. Overview Pop-up Agent is a specific peer component designed to add Video RTC services to an existing Call Center. It can operate over full WebRTC options or RTMP with limited functions. Pop-up Agent works with standard web browser or with an MS Windows executable application. Pop-up Agent functionality is easily configurable with a set of buttons and toolkit. Main options are Live Chat, File Sharing, Screen Sharing, Video Recording, Snapshot. https://blog.ivrpowers.com/post/coding/videortc-build-videocall/ Fri, 01 Sep 2017 11:59:22 +0200 https://blog.ivrpowers.com/post/coding/videortc-build-videocall/ Photo Source: Interactive Powers, Pexels. Creative Commons In this post we will show you how to build your videocall service based on HTML5 technology by using our API Framework with VideoRTC.js. Step 1: Setting up the basic structure Firstly, you will need to include dependency within your project or web page: <script type="text/javascript" src="videortc.js"></script> You can insert a minimized version if you prefer so: <script type="text/javascript" src="videortc.min.js"></script> Next, we connect with the video gateway server: https://blog.ivrpowers.com/post/products/video-rtc-video-id/ Fri, 01 Sep 2017 09:52:47 +0200 https://blog.ivrpowers.com/post/products/video-rtc-video-id/ Protect your Real-Time Communications with Secure Identification API integrations. Overview Video ID feature helps you to improve security in your real-time communication services. Our solutions include partner options for ID Verification through an external provider certified API. This capability enables to comply with identity verification processes required, for instance, by banks, insurances, e-commerces or telemedicine. Video ID functionality captures and validates users’ information, whilst conducting a real-time check. Video ID capability is a set of API, which can optionally include Facial Recognition. https://blog.ivrpowers.com/post/products/video-rtc-industries/ Thu, 31 Aug 2017 11:00:16 +0200 https://blog.ivrpowers.com/post/products/video-rtc-industries/ Photo Source: Interactive Powers, Pexels. Creative Commons Whatever your business, product, or service is you can require real-time communications technologies. Discover how organizations like yours are integrating live-video, voice, and messaging technology to transform their industries, and how Video RTC can help you facilitate more engaging interactions with your customers or employees. Call Centers. Contact Centers continue to evolve rapidly as consumers expect a highly personalized and engaging experience. RTC technology will help you to differentiate your Call Center. https://blog.ivrpowers.com/post/products/video-rtc-screen-sharing/ Fri, 18 Aug 2017 12:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-screen-sharing/ Secure screen share your desktop or any application in Real-Time Communications. Overview Screen Sharing application allows you to share live screen over the web or mobile instantly. Most business processes can take benefit of using Screen Sharing feature. For instance, it is a very powerful tool to improve online meetings, presentations, remote work or support services. Screen Sharing functionality makes it easy to enhance your real-time communications experience with the power of content, all within the context of your website or application. https://blog.ivrpowers.com/post/products/video-rtc-file-sharing/ Fri, 18 Aug 2017 10:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-file-sharing/ Send and Receive Files or Documents in Real-Time Communications. Overview File Sharing application helps you to enhance your real-time communications experience with the power of content. It allows you to instantly transfer any file establishing a peer connection all within the context of your website or application. With the file sharing feature you can send and receive unlimited files just dragging them in the chat window. File Sharing functionality makes it possible to share and receive documents during your voice or video call. https://blog.ivrpowers.com/post/products/video-rtc-core-features/ Thu, 17 Aug 2017 09:30:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-core-features/ Photo source: Interactive Powers Video Gateway (WebRTC) includes core features that you can activate according to your own business requirements . All of this, is part of the main capabilities of our Video RTC solution suite. Know more about our Video RTC core features here: Video Calling. Video Gateway provides a simpler way for people to communicate via web. It integrates seamlessly into the workflows and it is easy to manage. https://blog.ivrpowers.com/post/products/video-rtc-live-chat/ Thu, 17 Aug 2017 09:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-live-chat/ Manage Smart Text Message interactions in Real-Time Communications. Overview Live Chat supplement your video and voice communication with advanced text chat capabilities using the WebRTC datachannel. Live Chat feature allows to send and receive text messages simultaneously, without any lag at a single click. It is the perfect tool to use for the customer and an agent conversation. Live chat integrates seamlessly into your application, eliminating the need for clunky third-party APIs. https://blog.ivrpowers.com/post/products/products-microsites/ Wed, 16 Aug 2017 23:22:18 +0200 https://blog.ivrpowers.com/post/products/products-microsites/ Photo source: Interactive Powers We are pleased to share our nice product microsite links in this post. You will find a summary of all features and an easier way to talk about them from socials networks and email. Microsite - VoiceXML IVR Refining IVR with Software · http://voicexml.ivrpowers.com Microsite - Video RTC Video Real Time Communications · http://videortc.ivrpowers.com Microsite - Webclient Calling from any Web Browser · http://webclient.ivrpowers.com Microsite - Meeting Point Make secure business online meetings… · http://meetingpoint. https://blog.ivrpowers.com/post/support/e-commerce-customer-experience/ Wed, 16 Aug 2017 12:14:46 +0200 https://blog.ivrpowers.com/post/support/e-commerce-customer-experience/ Photo Source: Pexels. Creative Commons Latest Video Real-Time Communications can be decisive to improve e-commerce services. First of all, because they are becoming very accessible and easy to use through web browsers or most of mobile devices. Plugin downloads are no longer required, you just click and your are connected. Secondly, remember that creating a live interaction with your customers like a live chat or video call channels is a proven way to increase your sales. https://blog.ivrpowers.com/post/socials/follow-googleplus/ Mon, 14 Aug 2017 22:00:00 +0200 https://blog.ivrpowers.com/post/socials/follow-googleplus/ Interactive Powers has its own Google+ page! Meet more people interested on the latest collections and trends. And if you have any questions feel free to contact us. Follow our Google+ page at https://plus.google.com/110474380379482164317/ Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/products/video-rtc-roadmap-2017/ Mon, 07 Aug 2017 23:22:18 +0200 https://blog.ivrpowers.com/post/products/video-rtc-roadmap-2017/ Photo source: Pixabay. Creative Commons We are pleased to unveil some key elements of our Video RTC (WebRTC) evolution until 2017. Major changes will follow WebRTC’s evolution itself. Our primary goal is to provide improved features to all Special Extensions like SPLIT, Video Calling, Live Chat, File Sharing, Screen Sharing, Video Recording, Snapshot… In the next quarter, we will make significant improvements like adding a better Customer Experience with Video Real-Time Communications… https://blog.ivrpowers.com/post/customerengagement/videochat-support/ Fri, 28 Jul 2017 13:13:47 +0200 https://blog.ivrpowers.com/post/customerengagement/videochat-support/ Photo source: Pixabay. Creative Commons Video Real-Time Communications (RTC) is increasingly becoming a popular support channel. According to report from Gartner, more than 100 of the 500 largest global businesses will introduce video-based chat by 2018. But bringing online chat to website is not enough. To obtain good results, it should also be implemented correctly. Humanized Interactions. Self-service-tools are not always the best option. Customers can feel frustrated trying to reach a live agent or jumping from bot to bot. https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-2.2.0/ Thu, 27 Jul 2017 09:00:00 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-2.2.0/ Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v2.2.0 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 2.2.0: ## [2.2.0] - 2017-07-27 ### Added - Added interval Watchdog - Added autocall GET parameter to the Webclient URL usecase - Added overprint logo in the Webclient usecase Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/healthcare/technology-meets-medicine/ Tue, 18 Jul 2017 11:31:50 +0200 https://blog.ivrpowers.com/post/healthcare/technology-meets-medicine/ Photo source: Flickr. Creative Commons Telemedicine exists since long time ago. In 19th century, Sigmund Freud used to write letters to his patients. It was a primitive distance doctor-patient relationship. However, in the next century telemedicine did not change a lot. Just few years ago, doctors would pick up the phone, and that was about as far as we have got in terms of telemedicine. But things have evolved in the last decade. https://blog.ivrpowers.com/post/technologies/webrtc-rtmp-to-sip-calling/ Sun, 09 Jul 2017 00:20:05 +0200 https://blog.ivrpowers.com/post/technologies/webrtc-rtmp-to-sip-calling/ Image source: Interactive Powers’ elaboration How can you call a Desk Phone from any Web Browser? Our both Video Gateways (WebRTC | RTMP) can convert web browser media streams (video - audio - data) to SIP from WebRTC or RTMP peers communications. This interesting feature allows to connect easily web services to existing VoIP telephony channels of your IVR or PBX. We can consider all of this approach like a direct calling webphone or like a WebRTC-DDI or RTMP-DDI in a SIP trunk from an operator service configuration. https://blog.ivrpowers.com/post/healthcare/next-doctor-appointment/ Wed, 05 Jul 2017 13:39:50 +0200 https://blog.ivrpowers.com/post/healthcare/next-doctor-appointment/ Telemedicine services are increasing year by year. The main reason is Real-time communications (RTC) technology is becoming a great way to connect doctors and medical facilities with patients. Through a video conference session the patient can show his swollen ankle, and on basis of that image, doctor can decide whether an appointment is advisable. Telemedicine Telemedicine is not an answer to everything, but consumers see web-based or mobile application visits more convenient to get treated for minor ailments, such as allergy symptoms, coughs, flu or bug bites. https://blog.ivrpowers.com/post/financial/video-online-onboarding/ Fri, 30 Jun 2017 13:13:32 +0200 https://blog.ivrpowers.com/post/financial/video-online-onboarding/ Video Online Onboarding allows anyone to open an account or become customer in just a few minutes and start banking, getting a service or insurance contract right away. This new approach uses an innovative procedure that verifies a customer’s identity through a selfie and a video call. Video Online Onboarding is combining Video ID to verify the authenticity of identity documents with facial recognition and Video RTC to have a video call with an agent to approve the process. https://blog.ivrpowers.com/post/marketing/webrtc-system-benefits/ Thu, 29 Jun 2017 00:20:05 +0200 https://blog.ivrpowers.com/post/marketing/webrtc-system-benefits/ Photo source: Unsplash. Creative Commons A WebRTC System can bring several benefits to all types of enterprises and users. For different market segments, the benefit would really be overwhelming, as the app would give them the power to open up a wealth of opportunities to serve their clients and customers, in a very innovative way. Using the network, companies can open up real-time and live video chats sessions with customers, and vice-versa, to provide their help and support. https://blog.ivrpowers.com/post/development/introducing-videortcjs-developers/ Wed, 28 Jun 2017 00:30:56 +0200 https://blog.ivrpowers.com/post/development/introducing-videortcjs-developers/ Photo source: Interactive Powers elaboration Since 2015, Interactive Powers has been diligently refining its Video RTC solutions, API Framework and SDKs to make embedded video much more accessible for developers and enterprises who are looking to rapidly integrate reliable video chat into their own applications. VideoRTC.js library Today, we’re thrilled to officially announce a new VideoRTC.js library – the launch of our self-service API Framework developer tools, which lets developers quickly and easily embed this same enterprise-grade, cloud-hosted, multiparty RTC video collaboration into any web, mobile or native application on virtually any device. https://blog.ivrpowers.com/post/socials/follow-linkedin/ Tue, 27 Jun 2017 12:40:31 +0200 https://blog.ivrpowers.com/post/socials/follow-linkedin/ Interactive Powers has its own LinkedIn page! Meet more people interested on the latest trends on #RTC and #IVR. And if you have any questions feel free to contact us. Follow our Linkedin page at https://www.linkedin.com/company/ivrpowers Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/socials/join-instagram/ Wed, 21 Jun 2017 11:44:03 +0200 https://blog.ivrpowers.com/post/socials/join-instagram/ You can now follow us on Instagram!. We want to share our best tech pictures with you. Products, trends, promotions, innovations, conferences, updates… We are waiting you! at https://www.instagram.com/ivrpowers/ Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/technologies/what-is-split/ Wed, 21 Jun 2017 00:20:05 +0200 https://blog.ivrpowers.com/post/technologies/what-is-split/ All Video Gateways (WebRTC | RTMP) developed by IVRPowers include a special plugin which allows separate the media streams (video - audio - data) for any communication between users and agents. This development is based on SIP and WebRTC | RTMP peers communications for the integration of voice, video and data in Contact Centers. How does SPLIT work? The Audio-Video SPLIT mode works as following: A Videocall is initiated by a customer endpoint and comes into the Video Gateway. https://blog.ivrpowers.com/post/socials/followfacebook/ Tue, 20 Jun 2017 11:23:01 +0200 https://blog.ivrpowers.com/post/socials/followfacebook/ Do not forget to follow us on Facebook. You can contact us and stay updated on all that’s going on our company and on the latest news about #RTC or #IVR. Join us and stay tuned for new information at https://www.facebook.com/ivrpowers/ Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/socials/join-tumblr/ Mon, 19 Jun 2017 12:47:15 +0200 https://blog.ivrpowers.com/post/socials/join-tumblr/ You can easily track what’s happening by following us on Tumblr. Keep up to date about the most advanced #RTC and #IVR solutions and breakthrough technologies. Follow us at http://tumblr.ivrpowers.com/ Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-2.1.0/ Mon, 19 Jun 2017 00:20:05 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-2.1.0/ Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v2.1.0 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 2.1.0: ## [2.1.0] - 2017-04-17 ### Added - Added Snapshot feature in the Split Agent usecase - VideoGateway notifies to participants when a Split session is finished - Added Autoclose feature in the Split Agent usecase - Added `split_screen_bitrate` in the Split configuration file - Added `videorate` and `screenrate` parameters in the `call_split` request - Added Quality selector in the Webclient usecase - Added sound notification when a message is received in the Split Agent usecase - Added sound notificator handle (Mute/Unmute) in LiveChat mode - Added visual notificacion when a file is sent in the Split Agent usecase - Added icon that identifies the file type sent/received - Added Drop feature for File Sharing (Agent -> Client) - Added Emoji feature in LiveChat (Webclient and Split Agent) - Added FullScreen mode in ScreenSharing (Webclient) - Added SplitAgent configuration feature via Flavour (Autoclose, Emoji. https://blog.ivrpowers.com/post/technologies/what-is-webrtc/ Mon, 19 Jun 2017 00:20:05 +0200 https://blog.ivrpowers.com/post/technologies/what-is-webrtc/ WebRTC (Web Real-Time Communication) is a collection of communications protocols and application programming interfaces that enable real-time communication over peer-to-peer connections. This allows web browsers to not only request resources from backend servers, but also real-time information from browsers of other users. This enables applications such as video conferencing, file transfer, chat, or desktop sharing without the need of either internal or external plugins. WebRTC is being standardized by the World Wide Web Consortium (W3C) and the Internet Engineering Task Force (IETF). https://blog.ivrpowers.com/post/socials/followus-twitter/ Fri, 16 Jun 2017 00:20:05 +0200 https://blog.ivrpowers.com/post/socials/followus-twitter/ Be sure to follow us on Twitter with great brand updates, promotions and news about all things RTC or IVR. Our hand is @ivrpowers and our favorite hashtags right now are #RTC and #IVR. Give us a shout out! https://twitter.com/ivrpowers Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/updates/update-video-rtc-rtmp-1.2.0/ Fri, 16 Jun 2017 00:20:05 +0200 https://blog.ivrpowers.com/post/updates/update-video-rtc-rtmp-1.2.0/ Release Note We are pleased to announce that our new Video RTC (Gateway RTMP) v1.2.0 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 1.2.0: ## [1.2.0] - 2017-01-18 ### Added - GET parameters to customize some variables of the client and agent flashphones { Action: parameter=[possible values] (default) ---------------------------------------------- Enable video: video=[true|false] (false) Video quality: quality=[1. https://blog.ivrpowers.com/post/healthcare/4-factors-select-telehealth-solution/ Wed, 14 Jun 2017 10:55:18 +0200 https://blog.ivrpowers.com/post/healthcare/4-factors-select-telehealth-solution/ Implementing telehealth can help physicians reach people in remote or rural areas who may not be able to travel to a particular facility or specialist as well as those in more densely populated urban areas who find inner-city mass transit insufficient for their needs. As a result, more organizations are turning to telehealth as a viable alternative to routine in-office physician visits. To implement properly the kind of telehealth solution that both clinicians and patients will trust and use takes a lot of up-front planning, you should consider these four key considerations before putting telehealth into practice: https://blog.ivrpowers.com/post/technologies/what-is-rtmp/ Wed, 14 Jun 2017 00:19:54 +0200 https://blog.ivrpowers.com/post/technologies/what-is-rtmp/ Real Time Messaging Protocol or RTMP is mainly serving for high speed transmission of audio, video and data between flash player and a server. Initially developed by Macromedia, the protocol is now owned by Adobe, and specifications about it have only partially been released for public use. According to those specifications, the RTMP protocol has multiple variations, i.e. the “plain” RTMP protocol, RTMPS which is RTMP over an TLS/SSL connection, RTMPE which is RTMP encrypted using Adobe’s own security mechanism, and RTMPT which is encapsulated within HTTP requests to traverse firewalls. https://blog.ivrpowers.com/post/products/video-rtc/ Tue, 13 Jun 2017 11:22:18 +0200 https://blog.ivrpowers.com/post/products/video-rtc/ The Video Real Time Communications Platform Our Video Gateway connects peers or endpoints between WebRTC, RTMP and SIP technology to create advanced Video services. It works in common hardware or Cloud VM servers configurations, providing a highly scalable base system to meet all customers’ business and technical requirements. Cloud Ready. Our Video Gateway solutions are software based and ready to run over Cloud environments and Virtual Servers. You can setup our Video RTC platforms over Amazon EC2 servers or any Private/Public Cloud. https://blog.ivrpowers.com/post/products/video-rtc-special-extensions/ Tue, 13 Jun 2017 11:22:18 +0200 https://blog.ivrpowers.com/post/products/video-rtc-special-extensions/ Video Gateway (WebRTC) includes many features or special extensions that you can activate according to your own business processes. All of this, is part of the capabilities of our Video RTC solution suite. Video RTC special extensions are: Live Chat. Video Gateway supports Live Chat feature thru a DataChannel. You can customize all the User or Agent front-end in Flash or HTML5 according the gateway mode you have deployed for your service. https://blog.ivrpowers.com/post/trends/updating-inbound-phone-channel/ Tue, 13 Jun 2017 10:55:18 +0200 https://blog.ivrpowers.com/post/trends/updating-inbound-phone-channel/ Most Call Centers are only managing standard inbound phone calls with the addition of “Click-to-call” or “Call-me-back” buttons. It’s a very interesting “work around” option but it’s not enough. More and more users don’t like to make a phone call when they are browsing the net. Users just want to keep on the same channel for many reasons: they don’t want to unveils their phone number… they don’t know if one agent will be available now or better later… they don’t want to leave their web session context… they may have bad cellular coverage conditions to make a mobile call… they may be traveling outside their country under expensive roaming conditions… they may not be able to explain properly their current webpage context… That’s a lot of reasons to make any inbound phone service fail? https://blog.ivrpowers.com/post/technologies/what-is-ivr/ Mon, 12 Jun 2017 00:20:05 +0200 https://blog.ivrpowers.com/post/technologies/what-is-ivr/ Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. https://blog.ivrpowers.com/post/technologies/what-is-rtc/ Mon, 12 Jun 2017 00:20:05 +0200 https://blog.ivrpowers.com/post/technologies/what-is-rtc/ A clear definition of Real-time communications (RTC) is important to understand what will be the newest evolution of Internet applications and services for businesses and individuals. All is moving around to more real-time, more video, better sound quality, better screen resolution, easier human-interfaces… RTC technology helps to share together most of our senses thru digital networks at light’s speed: RTC is any mode of telecommunications in which all users can exchange information instantly or with negligible latency.