callcenter
1 Feb 2022
Video Call / Contact Center metrics (KPI)
Video CC KPI…
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1 Feb 2022
Net Promoter Score (NPS)
Video CC KPI…
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1 Feb 2022
Customer Effort Score (CES)
Video CC KPI…
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27 Jan 2022
Average Handle Time Score (AHT)
Video CC KPI…
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27 Jan 2022
First Call Resolution Score (FCR)
Video CC KPI…
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26 Jan 2022
Customer Satisfaction Score (CSAT)
Video CC KPI…
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29 Oct 2021
Web ACD: System Requirements
Live Communications…
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