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Video Calling is becoming the next channel to include for businesses and avoid consumer switching to other brands with an complete omnichannel customer services.
Facing the demand, 21% of businesses expect to launch video calling pilot services within the next two years. The key benefits driving this uptake include improved customer experience (CX). “Consumers are expecting to be able to engage with the brands and businesses in their lives whenever, and however they like, with Video Calling becoming an increasingly important complementary channel across multiple industries from retail to financial.”
Voice channel isn’t the only human-to-human communication for businesses.
Streamline your business communications
Interactive Powers can help you to turn easily customer experience into a competitive advantage, as our solutions are integrated into your existing processes. Being so, escalation to video is naturally incorporated into your business’s workflow.
Please contact our sales for more information.
Interactive Powers - Streamline your business communications