Transform your existing call center into a more engaging, customizable, and interactive solution with video calls.
In today’s competitive market, companies need call center software to connect in real-time cross web browsers and mobile devices. Adding advanced video interactions such web call, video call, live chat, file sharing, co-browsing, screen sharing… give your clients and agents the option to communicate better than ever with your brand.
The Empowered Omnichannel: What any Contact Center in the Digital Age should be.
Our Video Gateway (WebRTC) extends the capabilities of an existing Call Center infrastructure without costly upgrades with four main interactions and use cases:
◾️ Video Channel (Inbound)
Receive Video calls from Web Browsers or Mobile Devices in your Contact Center. This process is called SPLIT Forward in our Video Gateways (WebRTC).
◾️ Video Channel (Outbound)
Make Video calls from your Contact Center to Web Browsers or Mobile Devices. This process is called SPLIT Reverse in our Video Gateway (WebRTC).
◾️ Video Call · Peer-to-Peer
Make and Receive Video Calls between two peers connected within a WebRTC session to create a Live Communication. This process is called Peer-to-Peer in our Video Gateways.
◾️ Audio Call · WebRTC-to-SIP
Convert WebRTC Audio Calls from Web Browsers or Mobile Devices Users to a SIP Trunk to connect PSTN or VoIP networks. This process is called WebRTC-to-SIP in our Video Gateways.
Leading Call Centers Suites supported
Interactive Powers connects and integrates seamlessly most leading Call Center suites. No matters, if you don’t find your solution below; you can easily add it using our standard SPLIT module compliant any SIP enabled CTI, PBX or ACD (Automatic Call Distribution):
- Altitude Software
- Enghouse / Presence
- Genesys PureCloud
- Genesys Engage
- Motion XCally
- Cisco CM
- ICR Evolution
- Avaya PBX / CC
- 3CX PBX / Call Center
- Asterisk PBX
Our Video Gateway (WebRTC) includes many features or special extensions that you can activate according to your own business processes. All of this, is part of the capabilities of our Video RTC solution suite.
- Live Chat
- File Sharing
- Screen Sharing
- Video ID
- Video Recording
Need to add it right now?
Please contact our Sales Support team for pricing and more information.
Interactive Powers - Streamline your business communications