What is SPLIT Forward?
Receive Video calls from Web Browsers or Mobile Devices in your Contact Center.
Video Gateways (WebRTC) developed by Interactive Powers include a special SPLIT module which enable to separate and synchronize media streams (video - audio - data) for any communication between users and agents. This development is based on SIP and WebRTC peers communications for the integration of voice, video and data in Contact Centers.
The Video Channel (Inbound) for existing Call Centers without worries.
How does SPLIT Forward work?
SPLIT Forward is a special multiplexed channel that enables to receive Video Real-Time Communications from any Web Browsers or Mobile Devices in a Call Center (Inbound) using and empowering all existing VoIP channels already deployed.
Step 1. Audio & Video Decouplexing
Step 2. WebRTC to SIP Converting (SPLIT)
Step 3. Video Streaming
Step 4. Escalating (Text, Audio, Video)
What are Web Browsers supported?
All modern Web Browsers (WebRTC compliant) are supported like:
- MS Edge
- Apple Safari
What are Mobile OS supported?
Leading Market Mobile OS are compliant without any plugin:
- Apple iOS (iPhone, iPad…)
- Android OS (Smartphones, Kiosks and Tablets)
What ACD/PBX can be connected?
You can connect following most SIP compliant CTI, PBX or ACD (Automatic Call Distribution) and not limited to:
- Altitude Software
- Enghouse / Presence
- Genesys Cloud
- Genesys Connect
- Genesys Engage
- Motion XCally
- Cisco CM
- ICR Evolution
- Avaya PBX / CC
- 3CX PBX / Call Center
- Vocalcom Hermes360
- Asterisk PBX
Need to add it right now?
Please contact our Sales Support team for pricing and more information.
Interactive Powers - Streamline your business communications