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40% of online buyers who use live chat are more likely to make online purchases at least once a week
More data for a better service.
Data provided by customers about their needs, preferences and individual tastes enable e-commerce businesses to create clients’ profiles and take into account their purchase history to better serve them. Clients should easily have the opportunity to give feedback, so their problems can be solved. Every online visit can become a unique personal experience.
Easier shopping experience.
Real-Time communications remarkably facilitate shopping on line. It enables customers to ask for expert advice before making a decision, as well as knowing in detail the characteristics of products. Clients can feel frustrated if they must wait days to receive and answer via email or if their personal needs are not considered. Video and Voice RTC allow to offer easy ways for client-store interaction, immediate answers and expert advice according to customers’ preferences.
One of the main advantages of video and voice Real-Time Communications features is that they help to strengthen relationships with customers. When shopping on line clients can interrupt a purchase when they face a difficulty or they decide not to come back if the customer experience was not satisfactory enough. RTC critically improve your services as it gives the opportunity to easily maintain a continuous relation with your customers and provide them with immediate assistance. Both are core elements to reach higher levels of client retention.
Interactive Powers - Streamline your business communications