Photo source: Interactive Powers. Creative Commons
Why most companies have to change their mind about Video Calls productivity and integration?
Existing “Video Meeting” solutions are used by most people for teleworking, remote business meeting or friends & family conversations (Zoom, Teams, LifeSize, Google Meet…). All these products are design to build conversations with a scheduled approach one-to-many or one-to-one. Companies that provide support to many customers do not work like this most of the time, they have to react in real-time to a massive inbound and outbound customers requests. For this reason, a Queued approach provide the fastest response time, performance and productivity like in a Contact Center.
These are some key reasons:
1. Automatic Call Distribution.
You attend in real time, each video call is automaticaly routed to the best available agent.
2. Agent Real-Time Assigment.
You can ask agents to connect or disconnect from the queue according to their profile and demand.
3. Adaptative Queue Capacity.
You can manage agents like in a Call Center with break or continious attention them according to traffic.
4. Video Call Transfering.
You can transfer a Video Call to another Queue or Agents anytime to solve a specific task or overload.
Streamline your business communications.
Stop wasting time and productivity with Scheduled video calls and switch to Queued video calls with SPLIT. Interactive Powers can help you to turn easily customer experience into a competitive advantage, as our solutions are integrated into your existing processes.
Please contact our sales for more information.
Interactive Powers - Streamline your business communications