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Interoperability becomes the key requirement: a seamless video transfer integration between all software contact center solutions.
Contact centers, like the rest of the communications industry, are experiencing a rapidly changing landscape. These changes in technology are spurring changes in human behaviors and customer expectations. The post-COVID19 situation is making the Customer Experience (CX) a key factor in the consumer decision-making process.
It’s no longer a world of call centers, today’s contact center has to be prepared to handle omnichannel communications: video calls, calls, emails, online chat, and text messages. Communications platforms are rapidly shifting from on-premise, to cloud or a hybrid of the two. Maintaining technology compliance to meet local and international connection in the face of this change is a huge challenge.
Video RTC is transforming Contact Centers in 2020.
The choice for an all-in-one contact center solution might appear simple, but it has a serious downside, namely, one-size does NOT fit all. Choosing a best-in-breed strategy of picking the modular components best suited for an individual contact center’s needs allows for a high degree of customization, can increase efficiency, and provide a faster return on investment (ROI). But, a best-in-breed strategy requires finding systems that can be easily integrated with Video Channels each others like Phone Channels does.
Interactive Powers invests in the best-in-breed integration with our SPLIT technology partners because communications platforms are the heart of contact center operations, where all interactions between agents and customers occur. Interoperability and compatibility between all software and gateways components within a contact center are key factors in achieving a high standard of video communications performance.
Some existing call center platforms (not limited to) we make interoperable are:
- Genesys Cloud, Connect, Engage
- Enghouse Interactive, Presense Suite
- Avaya Call Center
- Cisco Call Center
- ICR Evolution
- Altitude Software
- Issabel Call Center
- 3CX Call Center
- XCally Motion
- Asterisk PBX/ACD
Streamline your business communications.
Engineered for interoperability and compatibility with all major contact center platforms, the Video RTC solutions are easy to deploy and use. These solutions – video interactions, video recording, live chat, file sharing, screen sharing, cobrowsing, snapshot… Empower customer interactions to boost agent performance, improve operations, and enhance the customer experience.
Please, contact our sales for more information.
Interactive Powers - Streamline your business communications