Photo source: Interactive Powers
Traditional Omnichannel is not enough to provide a complete Digital Experience.
Video RTC solutions provide many integrations to enable an Empowered Omnichannel over your existing channels and services keeping your existing Contact Center platform. Video RTC is ready to be connect to any CC handling a SIP connectivity interface that mean most of on premise or cloud based products.
Traditional Omnichannel use to include following features:
- Phone calls (primary channel)
- Web Chat
- SMS Messaging
- Web Forms
- Email management
- Socials Networks
- Whatsapps / Telegram…
Interactive Powers invests in the best-in-breed integration with our SPLIT technology partners because communications platforms are the heart of contact center operations, where all interactions between agents and customers occur. Interoperability and compatibility between all software and gateways components within a contact center are key factors in achieving a high standard of video communications performance.
Some existing Omnichannel Contact Center platforms (not limited to):
- Genesys Cloud, Connect, Engage
- Enghouse Interactive, Presense Suite
- Avaya Call Center
- Cisco Call Center
- ICR Evolution
- Altitude Software
- Issabel Call Center
- 3CX Call Center
- XCally Motion
- Asterisk PBX/ACD
Empowered Omnichannel adds all following ones (with Video RTC):
- Voice & Video Calling
- Live Chat
- File Sharing
- Screen Sharing
- Dual Screen Sharing
- Video Recording
- Addons (New)
All these feature do not require specific App or plugins to be installed. Both users and agents can work with their favorite web browsers or mobile devices.
◾️ SPLIT Forward
This process provide extended inbound video channels for a Contact Center enabling RTC communications over existing Call Center platforms and extending their capabilities to Video.
◾️ SPLIT Reverse
This process provide extended outbound video channels for a Contact Center enabling RTC communications over existing Call Center platforms and extending their capabilities to Video.
◾️ Remote Viewer
This process extend phone calls in a Contact Center enabling RTC communications during the conversation, like face-to-face video, live chat, file sharing and dual screen sharing.
Streamline your business communications.
Engineered for interoperability and compatibility with all major contact center platforms, the Video RTC solutions are easy to deploy and use. These solutions – video interactions, video recording, live chat, file sharing, screen sharing, cobrowsing, snapshot… Empower customer interactions to boost agent performance, improve operations, and enhance the customer experience.
Please, contact our sales for more information.
Interactive Powers - Streamline your business communications