How to connect your Website to a Contact Center?
The Old Way
Outdated technologies are weighing companies down by limiting their view of customers and making it more difficult to connect with them in the new digital age interactions over IP.
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What others still doing…
Click-to-Call & Callback.
This option requires to get the user phone number in oder to make a call; remember all new digital customers don’t like to give up a cell or landline number anymore.
International Numbers (PSTN).
This option is easy but requires to leave the website to use a phone to call. Many customers may dislike to pay the call according to their operator or location.
800 Tolls Free Numbers.
This option is expensive for companies, they have to pay each minute spend to receive calls in premium number and specific carrier conditions for each country.
Text Chat (for Web).
This option is useful for the first asynchronous interaction but could be frustrating if the user can’t directly speak or get a face-to-face conversation.
The New Way
Interactive Powers enables Video Gateways (WebRTC) to run real-time communications widgets that transform the Customer Digital Journey with amazing customizable features for any devices.
Photo source: Unplash. Creative Commons
What we recommend to do…
Real-time Communications (WebRTC).
Click-to-call has to be compliant with WebRTC to provide low latency interactions in modern browsers and get the best user experience for online users.
Escalate Text, Voice, Video.
Customers conversations require flexible communication streams: text, voice, video and data with on demand activation. Escalating improve significatly Customer Experience.
Omnichannel Call Center & CRM Integration.
Forget any friendly specific solution that is unable to connect the heard of your business communications, your existing CRM or Call Center live agents.
Web & Mobile Multi-devices.
Today, any customer centric interface has to be responsive for any device, web browsers or mobiles. In The Digital Age, customers check and access from both.
Interactive Powers - Streamline your business communications