kpi

20 Mar 2025

Maximizing First Call Resolution (FCR): The Number One Priority for Customers

Key Performance Indicator…

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19 Nov 2024

Video REC: Post-Processing

Video Recording Update…

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19 Nov 2024

Video Calling KPI Dashboard

Announcement…

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1 Feb 2022

Video Call / Contact Center metrics (KPI)

Video CC KPI…

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1 Feb 2022

Net Promoter Score (NPS)

Video CC KPI…

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1 Feb 2022

Customer Effort Score (CES)

Video CC KPI…

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27 Jan 2022

Average Handle Time Score (AHT)

Video CC KPI…

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27 Jan 2022

First Call Resolution Score (FCR)

Video CC KPI…

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26 Jan 2022

Customer Satisfaction Score (CSAT)

Video CC KPI…

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