contactcenter

24 Aug 2017

Deloitte: Global Contact Center Survey - Customer Interaction Channels 2017

Market Trend…

Read More

22 Aug 2017

How to introduce New Channels into a Contact Center

Customer Engagement…

Read More

21 Aug 2017

Improving the Contact Center with WebRTC

Customer Engagement…

Read More

31 Jul 2017

IVR plays a Key Role for an Effective Omnichannel Strategy

Customer Experience…

Read More

28 Jul 2017

Videochat Support Channel Recommendations

Best Practices & Trends…

Read More

24 Jul 2017

5 Trends Impacting Customer Experience

Personalization, IoT, Cloud, Convergence and Omnichannel…

Read More

19 Jul 2017

The Secret is the Emotion

Digital Transformation Trends…

Read More

13 Jul 2017

Contact Centers: Digital Transformation, is not an Option

Customer Engagement…

Read More

7 Jul 2017

Contact Centers should Know Video is Here to Stay

Video Call Centers for a Better CX…

Read More

6 Jul 2017

The Age of the Customer in Contact Centers

Dealing with Customer Empowerment…

Read More