businessstrategy

24 Aug 2017

Deloitte: Global Contact Center Survey - Customer Interaction Channels 2017

Market Trend…

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22 Aug 2017

How to introduce New Channels into a Contact Center

Customer Engagement…

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21 Aug 2017

Improving the Contact Center with WebRTC

Customer Engagement…

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19 Aug 2017

Children 6-15: Proportion of time spent communicating (Phone Calls 2%)

Market Trend…

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3 Aug 2017

Live Video Calling: The New Eye Witness for Insurance Companies

Video RTC for Remote Assistance…

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28 Jul 2017

Videochat Support Channel Recommendations

Best Practices & Trends…

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24 Jul 2017

5 Trends Impacting Customer Experience

Personalization, IoT, Cloud, Convergence and Omnichannel…

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19 Jul 2017

The Secret is the Emotion

Digital Transformation Trends…

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13 Jul 2017

Contact Centers: Digital Transformation, is not an Option

Customer Engagement…

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12 Jul 2017

Time is Money on Customer Experience

Make a Difference Saving Customer's Time…

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