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The popularity of Live Video Calling is increasing quickly in the view of the fact that it can help to provide a better customer service and reduce costs. One of the most growing sectors in applying live video is insurance businesses.
Access to convenience.
Customers expect to use the more convenient channel at every moment. Thanks to new technologies like WebRTC it is not necessary to make a prior appointment and move to a real office. Videochat enables customers to ask insurance advisors whenever they have a question, wherever they are.
A new way to reach customers.
Live Video Calling helps customers to feel comfortable and secure when buying products online. It allows to connect clients face-to-face with specialists like in real life, so it maintains trust. Sales are increased as customers can buy insurance products without leaving the comfort of their homes. And it improves understanding of advice, because it makes it possible for agents to send information during video chatting or share the screen.
An immediate service.
Nowadays, it is possible to capture details in an image. All customer needs is a device with a camera and microphone, like a smartphone or a tablet. And by simply clicking a button, clients can show the damages to an agent through a Live Video Calling. Agents can also guide customers through a difficult situation that requires immediate assistance.
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