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Latest Video Real-Time Communications can be decisive to improve e-commerce services. First of all, because they are becoming very accessible and easy to use through web browsers or most of mobile devices. Plugin downloads are no longer required, you just click and your are connected. Secondly, remember that creating a live interaction with your customers like a live chat or video call channels is a proven way to increase your sales.
Live video without any complex and technical barriers
Despite advanced technology that makes e-commerce possible, such as web stores, mobile apps, online catalogues… customer support through live video chat, shopping online is still a lonely practice. Most existing online shops manage cold transactions without any support and only let you share contents in social networks after this process is ended, but not in real-time. To enjoy during all the sale process, your customers require an experience nearest to real life and they may need online support to include a product or not in their basket at this time!
Real-Time Communications introduce a new evolution
New features that keep being added to RTC services, can definitely left behind old practices and enhance e-commerce customer experiences. Multi-directional and multi-user video can help to create real-time shopping experiences. WebRTC technology can connect customers in real-time with online bloggers or online advisors for live events.
Video Real-Time Communication (RTC) technologies, like WebRTC, can transform e-commerce in a unique social experience and, in fact, make it as faster and efficient than in real life.
Interactive Powers - Streamline your business communications