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Improve customer experience (CX), while reducing telecommunication costs and increasing customer satisfaction.
Our Vision for your Business Communications.
Interactive Powers vision is to streamline your business communications with the help of our two core technologies called IVR (Interactive Voice Response) and RTC (Real-Time Communications). Our platforms embrace open standards like SIP (Session Initialization Protocol), VoiceXML (Voice eXtended Meta Language), RTMP (Real-Time Messaging Protocol) and WebRTC (Web Real-Time Communications) allowing businesses to directly embed audio-only or audio & video conversations and collaboration functionality within their website or mobile customer care apps. Contextual information around the customer’s journey can be shared with any PBX or third-party call center environment for seamless handover from a conversational self-service to face-to-face agent video assistance.
Voice and Video Interactions running seamless together.
Our IVR and RTC solutions enhances mobile apps and websites with access to a channel for real-time communication. Customers benefit from audio, video, live chat, dual-file sharing, dual-screen sharing, snapshot and much more… without having to download additional plugins. The underlying technology leverages the latest high-definition audio and enables seamless transition from one interaction channel to another without repeating information.
Easy integration for your PBX and existing Call Center.
Contacts can be pre-qualified by conversational IVR before being routed to the appropriate user or agent, reducing average handling time and improving first contact resolution. The customer/agent interactions enabled by the VoiceXML IVR and Video RTC platforms improve customer satisfaction by giving customers direct access to callcenter agents at the point and place where it’s needed personalized experience with video. Agents, too, have an improved experience via face-to-face contact with video and high-definition audio and the ability to better interact online with documents or web collaboration.
Software is not just a question of Technology.
Additionally, run both a Cloud Hosting with CPaaS or SaaS can control costs by reducing PSTN (public switched telephone network) costs by processing incoming calls using Internet telephony and the SIP protocol, and is available with a Pay-as-you-go friendly subscription pricing model based on per-port (cloud) or per-port (on-premises) usage.
To learn more about IVR and RTC beneficts for your business, please contact us at our website.
Interactive Powers - Streamline your business communications