Cctr

4 Feb 2020

How to add a Video Channel to your existing Contact Center?

Live Communications…

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4 Feb 2020

What is Peer-to-Peer?

Video Call (Inbound / Outbound)…

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3 Feb 2020

What is WebRTC-to-SIP?

Audio Call (Inbound)…

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1 Feb 2020

What is SPLIT Reverse?

Video Channel (Outbound)…

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1 Feb 2020

What is SPLIT Forward?

Video Channel (Inbound)…

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5 Dec 2018

The Merge of IVR and RTC into the Contact Center

Business Trend…

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9 Jul 2017

Web Browser to SIP Calling?

Technology Approach…

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6 Jul 2017

The Age of the Customer in Contact Centers

Dealing with Customer Empowerment…

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21 Jun 2017

What is SPLIT?

Technology Definition…

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13 Jun 2017

Updating the Inbound Phone Channel

Customer Engagement…

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