Release Note

We are pleased to announce that our new Web ACD v1.4.2 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support!

ChangeLog

Version 1.4.2:

## [1.1.1] - 2020-10-28

### Fixed

- Last status is only checked and rendered for SIP users

## [1.1.2] - 2020-10-28

### Fixed

- The report directory creation is now done with the proper mode and mask

## [1.1.3] - 2020-10-29

### Fixed

- Remote audio works on Safari by using the `RTCPeerConnection.ontrack` event
- Speaker detection for Safari browser on the requirements section

## [1.1.4] - 2020-11-02

### Fixed

- Realtime websocket conenction was been closed incorrectly if a second user session was opened

## [1.2.0] - 2020-11-05

### Added

- Applications now support specifying a target to open then in a new tab or embedded in the web panel
- Talking status for users
- Custom pauses
- Trunk status for admins

### Fixed

- Realtime sockets remote IP detection when running behind a proxy
- Agent asignement to queue was not been properly cleaned on user/queue deletion

## [1.3.0] - 2020-11-10

### Added

- Queues stats on the dashboard
- Dialog when the Realtime/SIP socket is disconnected

## [1.4.0] - 2020-11-27

### Added

- Internationalization of the platform (es-ES and en-US)
- Added pausedAt tracking for realtime users
- Pause timer for agents
- Possibility to manage custom reports
- Added a batch of default reports to the system
- Ringing tone when calling between extensions
- Sound at call hangup

### Changed

- The connectedAt field for the user takes into account the 5 minute grace period for reconnections
- The system information includes now current date and time
- Agents cannot change their status manually if they have active calls
- The statuses displays are now collored when paused and talking

## [1.4.1] - 2020-12-03

### Fixed

- "Deslogear" in Spanish texts changed to "Desconectar"
- User pausedAt was not been sent in the cases where it was paused before desconnecting

## [1.4.2] - 2020-12-15

### Fixed

- The listening of Asterisk events queueparams, queuemember, queuestatuscomplete, queuesummary and queuesummarycomplete are bound to the originator action ID

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