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Consumers welcome convenience of Video Calling to talk to brands and businesses, 24% would consider switching to a bank that offered Video Calling.
The majority of person-to-person video calls currently happen through third-party social media and messaging applications like Skype, Messenger and WhatsApp etc. especially on mobile phones. To capitalize on this user behavior, 38% of brands and businesses have to integrate video calling within their own website and mobile applications, while a further 46% are currently considering it.
Face-to-Face communications are part of human communications.
The appeal of consumer to enterprise Video Calling is growing, with 39% of consumers are now ready to have video calls with brands and businesses. In fact, in some sectors such as banking, 24% of consumers said they would consider switching banks to a provider that offered Video Calling.
Consumers appeals to communicate with video as well as voice.
Streamline your business communications
Interactive Powers can help you to turn easily customer experience into a competitive advantage, as our solutions are integrated into your existing processes. Being so, escalation to video is naturally incorporated into your business’s workflow.
Please contact our sales for more information.
Interactive Powers - Streamline your business communications