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SPLIT WhatsApp: Enhancing Contact Center Communication with Voice and Video Calls.

SPLIT WhatsApp offers a powerful feature that allows users to seamlessly transition from a standard WhatsApp conversation to a full-fledged video call. This functionality provides a smooth and efficient way to escalate communication when needed, enhancing the overall user experience. By enabling this scale-up capability, SPLIT WhatsApp bridges the gap between text-based messaging and face-to-face interaction, all within the familiar WhatsApp environment.

SPLIT WhatsApp integrates with a diverse range of Contact Center platforms, including Web ACD. This integration allows businesses to leverage SPLIT WhatsApp’s features within their existing customer service infrastructure, streamlining communication processes. By connecting SPLIT WhatsApp with various Contact Center solutions, organizations can enhance customer engagement strategies, improve response times, and provide a more cohesive omnichannel experience.

Interactive Powers - Streamline your business communications