Extend Existing Call Centers with advanced Video RTC Capabilities.
Pop-up Agent is a specific peer component designed to add Video RTC services to an existing Call Center. It can operate over full WebRTC options or RTMP with limited functions. Pop-up Agent works with standard web browser or with an MS Windows executable application.
Pop-up Agent functionality is easily configurable with a set of buttons and toolkit. Main options are Live Chat, File Sharing, Screen Sharing, Video Recording, Snapshot. Each one can be added or removed according to the SPLIT configuration assigned.
- Enable Video communications in existing Call Centers
- Enable advanced RTC functions
- Power remote customer interactions
- Power support services
Pop-up Agent feature requires Video RTC (WebRTC) Gateway On Premise or Cloud CPaaS.
Web & Mobile
Pop-up Agent is available both for any Web Browser and MS Windows endpoints. Thanks to this feature it is possible to guide your customers or team workers through a process from your desktop or mobile device during your voice or video call.
Pop-up Agent feature is powered by specific functions inside our API Framework (VideoRTC.js).
Interactive Powers - Streamline your business communications