Manage your own Call Center extension for Video RTC without any more technical requirements than just a Web Browser and Internet Access.
Sometimes, changing all things doesn’t mean to build something totally new to improve the way you manage your Business Communications. Call Center is a Video RTC extension or standalone Omminchannel Call Center solution that allows to add advanced powers both to your agents and customers getting better and faster interactions. Have you think about dramatically improve your customer care or any support interactions, time spend during phone calls or your customer experience and confidence? Call Center integrates easily all smart interactions during any phone call, video call, web, chat, email, SMS, fax interactions to improve your processes.
Powered by Video RTC (WebRTC) - Interactive Powers
How it works:
- Video & Voice / Phone Channel
- Call Routing & IVR Designer
- Whisper & Barge-in
- Video & Voice Recording
- Analytics and Resporting
- SMS, Email, Fax, Open Channel
- Social Network Channels
- Contact Management
- CRM / API Integration
Connect any agent thru a single Web Browser.
Call Center can connect agents thru a SIP phone, a Windows softphone or directly using a Web Browser to send or receives all your calls thanks to WebRTC technology inside.
Manage convergent Voice, Video, Chat, Email, Social Networks….
Call Center is an Multi-Channel system that manages all your business interactions in real-time and avoiding to connect diferent solutions for each one.
Get all your interactions' Data & Reporting easily.
Call Center can manage a large number of data and reporting information to get all statistics required for your administration and business requirements.
Connect Voice self-services with Drag & Drop IVR.
Call Caller includes a smart IVR to build easily any kind of menu or automatic voice portal in front or connected at any level of your services.
Provide the best unified Customer Experience (CX).
Call Center provides all the best of having all channels running in a single convergent system both for users and agents. It makes sense for your business too.
Directly connect your Video SPLIT channel!
Call Center is a special extension of Video RTC, ready for Face-to-Face Video Communications. Anyway, it can works with or without video activation and in escalation modality.
Streamline your business communications.
Interactive Powers can help you to turn easily customer experience into a competitive advantage, as our solutions are integrated into your existing processes. Being so, escalation to video is naturally incorporated into your business’s workflow.
Please contact our sales for more information.
Interactive Powers - Streamline your business communications