Massive and Scalable Video Recording service for Contact Centers, new release!
Video RTC (WebRTC) platforms enable to record all audio and video streams of your services to a secure, scalable , cloud REC Storage. Video Recording are connected to SPLIT Forward / Reverse functions in order to process massively all video calls of your Contact Center.
New REC Storage features released are:
1. Records Time stamp
All video calls records are now showing the time stamp of your video calls with hh:mm:ss format in the web panel.
2. Metadata fields
All video calls records can include all SPLIT fields send to enable a better searching and analysis for your audits.
3. Advanced searching
You can add new information fields like time, date, metadata to better find or filter a set of video calls records.
4. Bucket assignation
All your service records can now be stored in a specific AWS Bucket to ensure specific processes and archiving.
Streamline your business communications.
Interactive Powers can help you to turn easily customer experience into a competitive advantage, as our solutions are integrated into your existing processes. Being so, escalation to video is naturally incorporated into your business’s workflow.
Please contact our sales for more information.
Interactive Powers - Streamline your business communications