Photo Source: Genesys - Interactive Powers

Interactive Powers solutions combines with Genesys platforms to provide scalable Video Communications to Call Centers

MIAMI, June. 1, 2020 — Interactive Powers has announced Video RTC is now available on the Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce. Genesys® is the global leader in omnichannel customer experience and contact center solutions that delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. 

Video RTC for Genesys easily integrates with Genesys Cloud™, to extend the contact center ACD and provide improved blended real-time communications to each interaction. With the ability to deliver advanced workflows and business rules, it can create a multitude of specialized and convergent video enabled services. Plus, our video platform is natively compatible with any modern web browser or mobile applications too. 

About Interactive Powers

Interactive Powers provides Voice and Video Technologies for Cloud-based services and On Premises. Its Video RTC products provide easy-to-use, omnichannel, real-time communications, browser-driving interfaces, live chat, web collaboration, video calling, mobile app integration. Interactive Powers is a used in more than 30 countries and have offices in Europe in Madrid and United States of America in Miami.

More information on http://www.ivrpowers.com

Interactive Powers - Streamline your business communications