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Make video calls from WhatsApp conversations

Have you ever found yourself in a situation where you needed to seamlessly transition from a WhatsApp text conversation between a user and an agent to a direct call or video call? Unfortunately, WhatsApp’s default functionality does not provide direct call trunking capabilities to enable Voice over IP (VOIP) calls within a conversation. This limitation significantly hampers the potential for enhancing user support experiences. However, there’s good news on the horizon! SPLIT WhatsApp is introducing an innovative solution to bridge this gap.

SPLIT WhatsApp is set to revolutionize the way Contact Center agents interact with users by offering a direct call link connection. This groundbreaking feature will enable a smooth transition from text-based conversations to voice or video calls, opening up new possibilities for more effective and personalized customer support. By integrating this functionality, businesses can elevate their WhatsApp-based customer service to new heights, providing a more comprehensive, intuitive and responsive support experience for their users.

Questions & Answers:

Can I use a simple WhatsApp or WhatsApp Business?

Yes, you can use either. Depending on your business, any type of WhatsApp interface will work.

Do I need a specific license or add-on for WhatsApp?

No, it’s not WhatsApp-dependent. You only need to use your current WhatsApp plans.

Do I need to ask for the user’s mobile number?

No, it works with VoIP. No cellular number is required to connect.

Do I need to install anything on users’ devices?

No, no apps, downloads, or plugins are required.

Do I have to wait in a queue to be attended?

No, this connection calls the agent directly without routing the video call to everyone.

Do I have to wait in a room like in Teams or Zoom video conferences?

No, it’s a direct video call connection to the agent you’re chatting with — just one click.

Can a user recall the agent later?

No, it’s a one-time connection, time and session controlled.

Conclusion:

SPLIT WhatsApp’s video calling integration offers a game-changing solution for businesses looking to enhance their customer support. By enabling seamless transitions from text to video calls, it provides a more personalized and efficient support experience. If you are Interested in elevating your WhatsApp-based customer service? Contact us today to learn how SPLIT WhatsApp can benefit your business.

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