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80% of banks are planning to offer a video banking service
Keep the human touch.
It is not only that customers can still chose to interact in person, but thanks to VideoRTC, they have now more options to communicate face-to-face. If clients need help while using self-service, they can contact an agent. Clients can also videochat with their bank advisors through a tablet or a mobile phone from the comfort of their homes, but living an experience similar to an in-person branch visit.
New technology allows to offer a better and more convenient service. By providing customers a wide range of options to contact their banks, such as chat, videoconferencing or voice call, clients’ satisfaction increases. Agents can solve customers’ questions in the most efficient way and customers can chose the most convenient channel. Taking into account clients’ needs it improves brand loyalty and trust as they feel experience is personalized.
Expand financial opportunities.
Video and voice real time communications over the internet is the best way to engage new generations. They expect businesses to offer them a wide range of digital communication channels. But VideoRTC also boosts financial expansion beyond the physical limits. Since in-person in-branch visits are no longer essential, customers might come from anywhere in the world.
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