Call Center · Industry
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90% of companies name improving customer experience as a strategic focus
Customers are moving more and more online and businesses are forced to provide them with new ways for assistance and support. Contact centers face the challenge of offering personalized services and meeting customer expectations. Video and Voice Real-Time communications over the Internet are the most efficient way to provide support. Thanks to them, clients can always have available services, including the possibility to interact with an agent, which improves customer experience. As a consequence, companies gain a better market position.
Video RTC · Business Cases
Main Business Cases in Call Center Services:
- Customer Service
- Technical Support
- Pre-sales
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Video RTC · Benefits
Video Real-Time Communications Benefits introduction:
- Omnichannel experience
- More efficient support
- Reinforce brand loyalty
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Video RTC · Features
Core Features:
Complementary Functions:
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