Photo source: Interactive Powers
Real-Time communication technology represents a qualitative leap in any communication process. One of the most outstanding advantages is VideoRTC. But what platforms can we use to benefit from this innovative technology? Web browsers, mobile devices and interactive kiosks are the main endpoints from which to interact in real time.
Browsers are still the most important terminals from which to access the Internet when it comes to everyday work. On the one hand, they are more comfortable since web browsers allow you to see information on larger screens than the ones on a mobile phone. On the other hand, there are certain pages that can only be processed from a computer.
The use of mobile devices to access the Internet is spreading more and more, and, therefore, the incorporation of new features will be key to understanding next trends. We pay attention to the integration of video in real-time communications in iOS and Android considering that they are the dominant environments on the market. During the first quarter of 2017, 99,8% of smartphones were running Android or iOS.
Interactive kiosks aim to interact between the company and customers or users. The integration of real-time video communication will be critical to providing the best customer experiences. At an airport, bank or store, the incorporation of video into interactive kiosks allows to improve assistance as real-time communications turn into to be closer to real face to face interactions.
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