Photo source: Unsplash. Creative Commons
All good businesses seek to have amazing interactions with their customers.
The quality of client relations is a sure indicator of the success of any company, no matter what industry or size. If you make your clients feel valued, communicate with them easily, faster and make available to answer all questions or concerns, you are more likely to build brand loyalty, and they are more likely to recommend your product or service to others. Here are heigh things to consider when sorting between CRM software and selecting one for your company:
1. Look & Feel Brand Customization
Provide different kind of designs and get a white-label customization according to your brand preferences and business requirements. Any widget must provide settings and design for your company or services.
2. Escalate Text, Voice, Video
Make your communications integrated and flexible, allow your users and agent to connect with text, voice and video anytime. Your service must enable micro, speaker o webcam according to the context.
3. Web Responsive Design
Any web design has to be responsive to provide a good experience,for any screen size or mobile device without any specific plugin. Your service as to work with a modern look&feel on any updated web browser.
4. Click-to-Call floating buttons
5. Mobile iOS / Android enabled
Mobile Devices are key for any connected company, most users consider their phone as their first Internet device. Most of customers won’t spend any time browsing outdated websistes that are not compliant with iOS or Android.
6. HTML5 standard, WebRTC powered
Open Standards are not an option to deliver an advanced user interface, white-labeled or turnkey configured. WebRTC is the native protocol for modern web browser to get most efficient real-time communications.
7. Emojis, Links, File or Screen Sharing enabled
Express yourself with vibrant stickers and emojis, digital age customers connect better with your agents in a simplest way. Emojis, attachements,… help your processes to become more productive and reliable.
8. Omnichannel Call Center & CRM Integration
Seamless Integration with all Call Center software platforms in the market. Connect your telephony system channels and services to ensure a fully convergent omnichannel experience for your business processes.
Interactive Powers - Streamline your business communications