businessstrategy

30 Dec 2025

The New Frontier: The Video Channel as Differentiator

Contact Center Trends…

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30 Dec 2025

Voice Channel Automation and Its Limits

Contact Center Trends…

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29 Dec 2025

The False Efficiency of the Live Chat Channel

Contact Center Trends…

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30 Jun 2025

Digital Calls and Video Calls: A Strategic Decision

Contact Center Trends…

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29 Apr 2025

Seamless Escalation: Connecting Digital Processes to Humans

Contact Center Trends…

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24 Mar 2025

The Digital Evolution of Real-Time Communications

Social Trends…

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23 Feb 2025

Why do online services require video calls?

Business Trends…

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13 Feb 2025

Video Calls: The Digital Gateway for Seniors

Social Trends…

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22 Jan 2025

Why you should implement video calling services?

Business Trends…

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27 Nov 2024

Why do many companies not implement video calling services?

Business Trends…

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