Posts

6 Jul 2022

Web ACD v1.13.0

Release Note…

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17 Jun 2022

Five new features coming to Video RTC 5.x

Web Frontend Toolkit…

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24 May 2022

Video RTC for Genesys · Demo Center

Showroom…

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28 Mar 2022

Smart IVR v2.6.1

Release Note…

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23 Mar 2022

Smart IVR v2.6

Release Note…

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1 Feb 2022

Video Call / Contact Center metrics (KPI)

Video CC KPI…

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1 Feb 2022

Net Promoter Score (NPS)

Video CC KPI…

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1 Feb 2022

Customer Effort Score (CES)

Video CC KPI…

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27 Jan 2022

Average Handle Time Score (AHT)

Video CC KPI…

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27 Jan 2022

First Call Resolution Score (FCR)

Video CC KPI…

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