Posts

31 Dec 2025

Happy New Year 2026!

Season Greetings…

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30 Dec 2025

The New Frontier: The Video Channel as Differentiator

Contact Center Trends…

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30 Dec 2025

Voice Channel Automation and Its Limits

Contact Center Trends…

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29 Dec 2025

The False Efficiency of the Live Chat Channel

Contact Center Trends…

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24 Dec 2025

Merry Christmas!

Season Greetings…

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10 Nov 2025

Web ACD v1.23.0

Product Update…

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10 Oct 2025

Web ACD v1.22.0

Product Update…

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24 Jul 2025

A Winning Formula for Contact Centers: Intelligent Automation Powered by Human Agents

The Future of CX…

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30 Jun 2025

Digital Calls and Video Calls: A Strategic Decision

Contact Center Trends…

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23 May 2025

Video REC v2.14.0

Product Update…

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