Posts

10 Oct 2025

Web ACD v1.22.0

Product Update…

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24 Jul 2025

A Winning Formula for Contact Centers: Intelligent Automation Powered by Human Agents

The Future of CX…

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30 Jun 2025

Digital Calls and Video Calls: A Strategic Decision

Contact Center Trends…

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23 May 2025

Video REC v2.14.0

Product Update…

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29 Apr 2025

Seamless Escalation: Connecting Digital Processes to Humans

Contact Center Trends…

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22 Apr 2025

Why is Video RTC integration so different for Contact Centers?

Video Real-Time Communications…

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24 Mar 2025

The Digital Evolution of Real-Time Communications

Social Trends…

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20 Mar 2025

Maximizing First Call Resolution (FCR): The Number One Priority for Customers

Key Performance Indicator…

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12 Mar 2025

SPLIT WhatsApp: The Evolution in Advanced Customer Service through Messaging

Video Real-Time Communications…

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25 Feb 2025

Video Call Transfer Update

Video Real-Time Communications…

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