Posts

3 Nov 2022

Smart IVR v2.7

Release Note…

Read More

8 Sep 2022

Video RTC (WebRTC) v5.1.0

Release Note…

Read More

6 Jul 2022

Web ACD v1.13.0

Release Note…

Read More

17 Jun 2022

Five new features coming to Video RTC 5.x

Web Frontend Toolkit…

Read More

24 May 2022

Video RTC for Genesys · Demo Center

Showroom…

Read More

28 Mar 2022

Smart IVR v2.6.1

Release Note…

Read More

23 Mar 2022

Smart IVR v2.6

Release Note…

Read More

1 Feb 2022

Video Call / Contact Center metrics (KPI)

Video CC KPI…

Read More

1 Feb 2022

Net Promoter Score (NPS)

Video CC KPI…

Read More

1 Feb 2022

Customer Effort Score (CES)

Video CC KPI…

Read More