Video RTC · Pop-up Agent
Extend Existing Call Centers with advanced Video RTC Capabilities.
Overview
Pop-up Agent is a specific peer component designed to add Video RTC services to an existing Call Center. It can operate over full WebRTC options or RTMP with limited functions. Pop-up Agent works with standard web browser or with an MS Windows executable application.
Pop-up Agent functionality is easily configurable with a set of buttons and toolkit. Main options are Live Chat, File Sharing, Screen Sharing, Video Recording, Snapshot. Each one can be added or removed according to the SPLIT configuration assigned.
Use Cases
- Enable Video communications in existing Call Centers
- Enable advanced RTC functions
- Power remote customer interactions
- Power support services
System Requirements
Pop-up Agent feature requires Video RTC (WebRTC) Gateway On Premise or Cloud CPaaS.
Web & Mobile
Pop-up Agent is available both for any Web Browser and MS Windows endpoints. Thanks to this feature it is possible to guide your customers or team workers through a process from your desktop or mobile device during your voice or video call.
API Framework
Pop-up Agent feature is powered by specific functions inside our API Framework (VideoRTC.js).
Interactive Powers - Streamline your business communications