Manage Smart Text Message interactions in Real-Time Communications.

Overview

Live Chat supplement your video and voice communication with advanced text chat capabilities using the WebRTC datachannel. Live Chat feature allows to send and receive text messages simultaneously, without any lag at a single click. It is the perfect tool to use for the customer and an agent conversation. Live chat integrates seamlessly into your application, eliminating the need for clunky third-party APIs.

Live Chat functionality makes it easy to enhance your real-time communications experience with the power of content, all within the context of your website or application. This amazing feature includes smart interaction with File Sharing. It also include shortcuts commands to allow Smileys to enhance emotion during your conversations. interaction.

Use Cases

• Enable text and file sharing during any voice or video conversation
• Enable Smileys shortcuts to enhance emotion
• Power remote sales and assistance
• Power interactive consultations

System Requirements

Live Chat feature requires Video RTC (WebRTC) Gateway On Premise or Cloud CPaaS.

Web & Mobile

Live Chat is available both for Web and Mobile endpoints for WebRTC. It allows customers to easily contact you or create virtual workspaces within the context of web and mobile applications.

You can create simultaneously dual-interfaces without changing your business logic.

API Framework

Live Chat feature is powered by specific functions inside our API Framework (VideoRTC.js).

Interactive Powers - Streamline your business communications