We are increasingly moving on line. And bank customers are not an exception. Financial businesses need to adapt their services to the new life styles and trends. One of the options is live video chat.
Video banking allows to deliver the best possible experience to online customers. Thanks to live video chat technology financial services can offer to their customers face to face experiences without leaving the comfort of their houses. Customers and bank staff can engage in banking transactions or consultations. Important and complex services, such as investments, mortgages and loans, insurances or private banking, can be provided through video banking.
It is simple for customers to use, as there are no downloads. Live video chat enables the same high-quality interaction as a branch visit, as well as offering more convenience to customers. Surveys show that video bank solutions positively impact customer satisfaction: it enables valuable engagement opportunities, it is a cost-effective solution, as it reduces workload, and customers love the video chat experience.
Currently, 83% of banks are planning to offer video services and 42% are already piloting a service. One of the early adopters is Barclays. Watch in this video the functioning and advantages of video banking:
If you want to be an innovative bank and enhance your customer services, we can help you. Please, visit us at our website to ask us for more infomation.
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