https://blog.ivrpowers.com/tags/voicexml/ Recent content in voicexml on Blog Hugo -- gohugo.io en-us Sun, 19 Feb 2023 15:00:00 +0100 https://blog.ivrpowers.com/post/trends/standard-voicexml-vs-call-flow-diagram-powered-ivr/ Sun, 19 Feb 2023 15:00:00 +0100 https://blog.ivrpowers.com/post/trends/standard-voicexml-vs-call-flow-diagram-powered-ivr/ Source: Interactive Powers Comparing Standard VoiceXML and Call Flow Diagram implementation approach for Interactive Voice Response (IVR) Systems. Interactive Voice Response (IVR) systems are commonly used in many organizations to enhance customer service, increase efficiency, and reduce costs. There are different types of IVR systems available in the market, such as Standard VoiceXML IVR and Call Flow Diagram IVR. In this post, we will compare these two types of IVR systems. https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.7.0/ Thu, 03 Nov 2022 00:20:00 +0200 https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.7.0/ Release Note We are pleased to announce that our new Smart IVR 2.7.0 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 2.7: ## [2.7.0] - 03-11-2022 ### Added - Parameter start-input-timers to res-speech-unimrcp to disable the default timers initialization in the RECOGNIZE - Channel variable (VOICEDETECTED_TIMEOUT) to select a different timeout to allow speech inputs longer than 10s ### Fixed - A bug during the collection of the next audio sample during the NLU phase Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.6.1/ Mon, 28 Mar 2022 00:20:00 +0200 https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.6.1/ Release Note We are pleased to announce that our new Smart IVR 2.6.1 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 2.6.1: ## [2.6.1] - 28-03-2022 ### Fixed - Added a safeguard to the restoring of the readformat of the channel for the cases where it is not present Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.6.0/ Wed, 23 Mar 2022 00:20:00 +0200 https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.6.0/ Release Note We are pleased to announce that our new Smart IVR 2.6.0 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 2.6: ## [2.6.0] - 23-03-2022 ### Added - Hability to record the user speech during an ASR session ### Fixed - Applied patch to the speech_create Asterisk function to prevent crashes after lots of ASR sessions Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.5.0/ Mon, 29 Nov 2021 00:20:00 +0200 https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.5.0/ Release Note We are pleased to announce that our new Smart IVR 2.5.0 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 2.5: ## [2.5.0] - 29-11-2021 ### Added - Support for recording the NLU user voice and retrieve its contents - Max duration option for the NLU interaction - PJSIP support ### Changed - Improved the NLU with Google for phrases where the user takes breaks between words - Improved NLU session cleanup - Improved the "voicexml hangup session" Asterisk command - Improved the output of the "voicexml show nlu" Asterisk command - Improved the behavior of the Asterisk module for the cases where the connection with the message queue is lost during a long time ### Fixed - The indexing of the output for the command "voicexml show statistics" Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.4.0/ Mon, 19 Jul 2021 00:20:00 +0200 https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.4.0/ Release Note We are pleased to announce that our new Smart IVR 2.4.0 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 2.4: ## [2.4.0] - 04-03-2021 ### Added - Added res_srtp Asterisk module to support RTP over SSL - Added <context> support for the <nlu> recognition ### Changed - General internal updates to the NLU logic ### Fixed - Fixed a couple of scenarios where the NLU result was not properly detected - Properly cleaned the CompletionQueue of the GRPC NLU Google session by performing the needed tasks explicitly- Memory leak on the interpreter engine Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.2.0/ Fri, 10 Apr 2020 00:20:00 +0200 https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.2.0/ Release Note We are pleased to announce that our new Smart IVR 2.2.1 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 2.2: ## [2.2.1] - 10-04-2020 ### Fixed - The resizing of the history of recordings files was sometimes crashing the Asterisk. ## [2.2.0] - 30-03-2020 ### Added - New VoiceXML element <nlu> with support for Google GRPC Speech API - New Asterisk command to display current nlu sessions ### Changed - Project build now with c++11 version - Accounts information is now only loaded & displayed if the license loaded successfully ## [2. https://blog.ivrpowers.com/post/products/smart-ivr-speech-recognition-reloaded/ Fri, 28 Feb 2020 15:00:00 +0200 https://blog.ivrpowers.com/post/products/smart-ivr-speech-recognition-reloaded/ More and better protocols to improve performance of your interactive phone services. Speech recognition is a key complementary feature for any IVR in order enables the recognition and translation of spoken language into text for your voice application coding. It is also known as automatic speech recognition (ASR) or speech to text (STT). Smart IVR support today three connectors since the last release 2.x and it has the ability to use them in perfect combination for all services. https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.1.0/ Mon, 03 Feb 2020 00:20:00 +0200 https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.1.0/ Release Note We are pleased to announce that our new Smart IVR 2.1 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 2.1: ## [2.1.0] - 03-02-2020 ### Added - Support for the <data> element - Added noinputtimeout for the <record> element ## [2.0.3] - 03-12-2019 ### Fixed - Removed unnecessary error message when making a TTS request through HTTP - Added verification check for the existance of a cached file before trying to access it to avoid error messages - Fixed the conversion from interpreter value to JSI double numbers on subdialog return ## [2. https://blog.ivrpowers.com/post/support/smart-ivr-system-requirements/ Sat, 11 Jan 2020 12:00:00 +0200 https://blog.ivrpowers.com/post/support/smart-ivr-system-requirements/ Photo Source: Interactive Powers. Creative Commons What are the recommended Servers? Operating System Requirements Smart IVR platforms are designed to run over a Linux CentOS 7 x86_64 distribution. Please make a minimal Linux Debian installation from Internet, USB or CD / DVD. To download the Linux distribution installation iso file go to: https://www.centos.org Requirement Description Distribution Linux CentOS 7 Linux Kernel x86_64 Cloud Ready AWS, Google Cloud, Microsoft Azure Installer Minimal Install Port / Channel Definition A port or channel is an aggregation of multiple software communication interfaces that creates a logical interface in a IVR service. https://blog.ivrpowers.com/post/products/voicexml-ivr-2-generation/ Thu, 21 Feb 2019 00:00:00 +0200 https://blog.ivrpowers.com/post/products/voicexml-ivr-2-generation/ Photo Source: Interactive Powers. Creative Commons Interactive Voice Response refounded to becomes Conversational IVR. The second generation of our IVR product is now released after months of developments and continuous improvements. Discover how to integrate telephony and voicebots / conversational agents to transform your business processes, and how VoiceXML IVR can help you to facilitate more engaging interactions with your customers, users or employees. Welcome to VoiceXML IVR 2.0! This new version is the result of teamwork and great IVR experience. https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.0.0/ Mon, 18 Feb 2019 00:20:05 +0200 https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.0.0/ Release Note We are pleased to announce that our new Smart IVR 2.0 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 2.0: ## [2.0] - 2019-02-29 ### New - First release of Smart IVR 2.0 - New PBX-SIP Connect - New TTS-HTTP/MRCP - New ASR-HTTP/MRCP Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/products/voicexml-ivr-speech-recognition/ Sun, 10 Feb 2019 15:00:00 +0200 https://blog.ivrpowers.com/post/products/voicexml-ivr-speech-recognition/ Convert spoken voice into machine-readable format. Overview VoiceXML IVR runs most existing Cloud Speech API and some MRCP v2 engines. These STT / ASR connectors allow to get a complete development abstraction of all your interactive phone services. In combination with Text-to-Speech, you can develop the most advanced interactive voice experience with the best platform management. Providers Nuance Speech Recognizer Google Speech API Amazon Lex Microsoft Azure Use Cases Call Stearing, Call Routing, Voice Search… Support most languanges with several voices Power advanced IVR applications Power Voicebots and Voice Assistants System Requirements Speech Recognition feature requires VoiceXML IVR On Premise or Cloud CPaaS. https://blog.ivrpowers.com/post/products/voicexml-ivr-text-to-speech/ Sun, 10 Feb 2019 15:00:00 +0200 https://blog.ivrpowers.com/post/products/voicexml-ivr-text-to-speech/ Convert text into spoken voice outpout. Overview VoiceXML IVR runs most existing Text-to-Speech engines with many languages and voices powered by a cloud HTTP-API connector. This TTS connector is really fast & dynamic to improve the caller experience. Now, you can develop smart services with a dynamic voice response according to any kind of content: text, numbers, dates,… Providers Nuance Vocalizer Google Text-to-Speech API Amazon Polly Microsoft Azure Use Cases Enable to generate dynamic voice prompts Support most languanges with several voices Power advanced conversational applications Generate dates, numbers, names… System Requirements Text-to-Speech feature requires VoiceXML IVR On Premise or Cloud CPaaS. https://blog.ivrpowers.com/post/news/2019-02-ivr-upcoming-2/ Sat, 09 Feb 2019 10:00:00 +0200 https://blog.ivrpowers.com/post/news/2019-02-ivr-upcoming-2/ Photo Source: Interactive Powers. Creative Commons Sometimes, you have to reborn and change all… Follow our socials and blog; be ready to discover our major release update since the born of Interactive Powers. Forget programming standards, IVR will become smart and conversational. Keep posted on February 2019! Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/products/turnkey-auto-dialer/ Sun, 07 Oct 2018 15:00:00 +0200 https://blog.ivrpowers.com/post/products/turnkey-auto-dialer/ Photo source: Pixabay. Creative Commons Calling all your business contacts at once. Auto Dialer is multi-channel dialing platform to send important alerts, promotions, updates, payment collection, political campaigns, phone surveys or notifications to your customers, employees, voters, and more. it instantly turns your browser into a complete outbound call center with an Intuitive user interface, advanced multi-campaign management and reporting. It can be easily connected to our VoiceXML IVR. https://blog.ivrpowers.com/post/products/conversational-ivr-applications/ Wed, 04 Jul 2018 13:30:00 +0200 https://blog.ivrpowers.com/post/products/conversational-ivr-applications/ Photo source: Pixabay. Creative Commons Conversational IVR applications to improve your customer experience in phone services. Tradicional IVR systems have been built as limited DTMF and direct IVR dialogs for a long time. Yet it is not a secret that the experience using those solutions has is rather poor. In 70% of those interactions, the end users end up frustrated; at “best” case scenario are rerouted to a human agent. https://blog.ivrpowers.com/post/trends/cloud-hosting-ivr-rtc/ Wed, 20 Sep 2017 12:50:49 +0200 https://blog.ivrpowers.com/post/trends/cloud-hosting-ivr-rtc/ Photo source: Pixabay. Creative Commons. Upgrade your business communications to the Cloud to deliver more value with less costs Computing based on the internet is booming business. The global cloud communication market is projected to reach $4.45 by 2021. Why are more and more companies turning to the cloud for their business communications needs? Communications solutions at a lower cost. Cloud computing is a cost saver since it can reduce or even eliminate the need for a company to buy an expensive hardware and software. https://blog.ivrpowers.com/post/trends/technavio-trend/ Thu, 07 Sep 2017 22:00:00 +0200 https://blog.ivrpowers.com/post/trends/technavio-trend/ Photo Source: Interactive Powers, Pexels. Creative Commons The Interactive Voice Response (IVR) market is growing, but what’s driving that growth? Market research analysts from Technavio suggest that the IVR, or Interactive Voice Response market, will see a growth of around 13% between this year, and 2021. For those who are new to the industry, IVR systems are the solutions that give companies a stronger way of engaging their customers through various customer service solutions. https://blog.ivrpowers.com/post/products/products-microsites/ Wed, 16 Aug 2017 23:22:18 +0200 https://blog.ivrpowers.com/post/products/products-microsites/ Photo source: Interactive Powers We are pleased to share our nice product microsite links in this post. You will find a summary of all features and an easier way to talk about them from socials networks and email. Microsite - VoiceXML IVR Refining IVR with Software · http://voicexml.ivrpowers.com Microsite - Video RTC Video Real Time Communications · http://videortc.ivrpowers.com Microsite - Webclient Calling from any Web Browser · http://webclient.ivrpowers.com Microsite - Meeting Point Make secure business online meetings… · http://meetingpoint. https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-13.1/ Thu, 15 Jun 2017 00:20:05 +0200 https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-13.1/ Release Note We are pleased to announce that our new VoiceXML IVR 1.3 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support! ChangeLog Version 1.3: ## [1.3] - 2016-06 ### Added - Initialization of the freepbx_security.log during the fail2ban installation if not exists - Added pagination for CDR results - Added Presence extras source files - Added the extras module installation to the installation process - Added the extras module update to the update process ### Changed - Fixed posible exploit in the vxml editor directory browser - Fixed a typo in the web uninstallation steps - Updated Openvxi V12. https://blog.ivrpowers.com/post/products/voicexml-ivr/ Mon, 12 Jun 2017 13:25:21 +0200 https://blog.ivrpowers.com/post/products/voicexml-ivr/ The Interactive Voice Response Platform Our VoiceXML IVR software platform gives operators and solution providers the ability to rapidly develop and deploy innovative voice applications from VoIP to PSTN networks. This powerful IVR solution is fully compliant with the W3C’s VoiceXML 2.1 specification and is integrated with automatic speech recognition (ASR) and text-to-speech (TTS) software to enable advanced interactive services, and real-time calling applications. It can be installed in common hardware or Cloud VM servers configurations, providing a highly scalable base system to meet all customers’ business and technical requirements. https://blog.ivrpowers.com/post/technologies/what-is-voicexml/ Mon, 12 Jun 2017 00:20:05 +0200 https://blog.ivrpowers.com/post/technologies/what-is-voicexml/ The Voice eXtensible Markup Language (VoiceXML) is an XML-based markup language for creating distributed voice applications, much as HTML is a markup language for creating distributed visual applications. It is an industry standard defined by the World Wide Web Consortium (W3C) at http://www.w3.org/TR/voicexml21/ (for VoiceXML V2.1) and http://www.w3.org/TR/voicexml20/ (for VoiceXML V2.0). The VoiceXML language enables IVR developers to use a familiar markup style and Web server-side logic to deliver applications for use over telephone lines.