https://blog.ivrpowers.com/tags/videortc/ Recent content in videortc on Blog Hugo -- gohugo.io en-us Sun, 30 Aug 2026 09:00:00 +0200 https://blog.ivrpowers.com/post/trends/vip-service-by-video-call/ Sun, 30 Aug 2026 09:00:00 +0200 https://blog.ivrpowers.com/post/trends/vip-service-by-video-call/ Photo source: Interactive Powers VIP Service by Video Call: “Don’t Worry, I’ll Take Care of It” Video calling is the channel that sectors like banking and insurance reserve for their best customers. What’s new isn’t the channel. It’s that it no longer has to be reserved for them alone. There is never someone available in the place, and at the moment, the customer most needs it. That isn’t a staffing failure or a matter of attitude: the person who can resolve it is almost never where the problem appears, in the minute it appears. https://blog.ivrpowers.com/post/industries/served-by-someone-who-isnt-in-the-branch/ Sat, 29 Aug 2026 10:00:00 +0200 https://blog.ivrpowers.com/post/industries/served-by-someone-who-isnt-in-the-branch/ Photo source: Interactive Powers Served by Someone Who Isn’t in the Branch — and Rated as If They Were In a branch already running this way, the customer takes a ticket and chooses: A. On-site position — 20 to 25 minutes’ wait. B. Floating or remote position (virtual) — 0 to 3 minutes. Same operations, same resolution, same ownership of the case. Nobody steers the choice. The only variable that changes is where the advisor is sitting. https://blog.ivrpowers.com/post/industries/coordinated-in-the-consultation-not-after-it/ Sun, 23 Aug 2026 10:00:00 +0200 https://blog.ivrpowers.com/post/industries/coordinated-in-the-consultation-not-after-it/ Photo source: Interactive Powers Better Coordinated in the Consultation, Not After It Some things come up mid-consultation that the doctor could settle right there: → requesting a test from an internal service → closing out a medical or administrative step → checking something with another department All three normally wait until the visit is over. And once it’s over, each one becomes a workflow of its own — its own call, its own queue, its own explanation from the beginning. https://blog.ivrpowers.com/post/trends/telepresencia-your-branch-doesnt-need-more-square-meters/ Fri, 14 Aug 2026 15:00:00 +0200 https://blog.ivrpowers.com/post/trends/telepresencia-your-branch-doesnt-need-more-square-meters/ Photo source: Interactive Powers Telepresence: Your Branch Doesn’t Need More Square Meters A branch closes at 6:00pm. The customer arrives at 6:05. A counter with no one behind it, lines that grow at peak hours, one specialist who can’t physically be in three locations at once. For years the only answer to this was more square meters, more local staff, or fewer hours of service — none of which scale well. https://blog.ivrpowers.com/post/marketing/transactional-video-calls/ Tue, 19 Nov 2024 12:00:00 +0200 https://blog.ivrpowers.com/post/marketing/transactional-video-calls/ Photo source: Interactive Powers - Freepik Transactional Video Calls: Upgrading Contact Center Communications Transactional Video Calls offer a suite of advanced communication features designed to boost performance and productivity in contact center environments. These calls provide a more efficient and targeted approach compared to traditional video meetings, rooms, or peer-to-peer conferencing methods. They enable streamlined interactions and improved customer service through routing, distribution, queuing, on-hold capabilities, and transfer functions. Additionally, they include collaboration features such as Live Chat, File Sharing, Screen Sharing, and CoBrowsing to enhance human conversation and remote assistance resolution. https://blog.ivrpowers.com/post/marketing/click-to-call-into-whatsapp-conversations/ Tue, 12 Nov 2024 20:00:00 +0200 https://blog.ivrpowers.com/post/marketing/click-to-call-into-whatsapp-conversations/ Photo source: Interactive Powers - Freepik Make a Voice or Video Call from WhatsApp conversations WhatsApp business conversations with contact centers or bots face significant limitations. They primarily rely on text-based communication, lacking real-time, voice-to-voice interaction. These constraints often result in misunderstandings, slower problem resolution, and a less personal customer experience (CX). Without immediate vocal communication, the natural flow of conversation is impeded, making it challenging to convey tone, urgency, or complex information effectively. https://blog.ivrpowers.com/post/products/video-cc-lite/ Mon, 11 Nov 2024 21:30:00 +0200 https://blog.ivrpowers.com/post/products/video-cc-lite/ Photo source: Interactive Powers - Freepik Video Contact Center Lite: All-in-One Starter Bundle. Video CC Lite represents the epitome of simplicity and affordability in service plans, meticulously crafted to cater to the unique needs of small businesses and startups operating within select markets. This innovative solution provides users with access to video agent seats, offering a streamlined experience that, while having some limitations compared to our standard plans, opens up an extraordinary gateway to a revolutionary video-based customer interaction paradigm. https://blog.ivrpowers.com/post/marketing/video-calling-for-whatsapp/ Mon, 11 Nov 2024 21:00:00 +0200 https://blog.ivrpowers.com/post/marketing/video-calling-for-whatsapp/ Photo source: Interactive Powers - Freepik Make video calls from WhatsApp conversations Have you ever found yourself in a situation where you needed to seamlessly transition from a WhatsApp text conversation between a user and an agent to a direct call or video call? Unfortunately, WhatsApp’s default functionality does not provide direct call trunking capabilities to enable Voice over IP (VOIP) calls within a conversation. This limitation significantly hampers the potential for enhancing user support experiences. https://blog.ivrpowers.com/post/technologies/split-6-x-update/ Mon, 11 Nov 2024 20:00:05 +0200 https://blog.ivrpowers.com/post/technologies/split-6-x-update/ The sixth generation Video RTC Gateways, meticulously developed by Interactive Powers, incorporate the innovative SPLIT module. This advanced feature enables the seamless separation of all media streams, including video, audio, and data, providing unprecedented flexibility and control. The SPLIT module represents a significant leap forward in communication technology, allowing for more efficient handling and routing of multimedia content. This cutting-edge development is currently based on a robust combination of SIP (Session Initiation Protocol) and WebRTC (Web Real-Time Communication) technologies. https://blog.ivrpowers.com/post/marketing/human-interaction-in-support-of-digital-channels/ Sun, 17 Mar 2024 20:00:00 +0200 https://blog.ivrpowers.com/post/marketing/human-interaction-in-support-of-digital-channels/ Photo source: Interactive Powers - Freepik Elevating Consumer Online Confidence through Video Real-Time Communications. Users abandon online transactions not only due to poor UX but also because they need trust in the process. Users want to feel secure when conducting online transactions, especially when it involves sharing personal or financial information. An intuitive and user-friendly interface is crucial for a good user experience, but trust in the process also plays a vital role. https://blog.ivrpowers.com/post/technologies/transactional-video-calls/ Sun, 25 Feb 2024 21:00:00 +0200 https://blog.ivrpowers.com/post/technologies/transactional-video-calls/ Photo source: Interactive Powers, Desktop Transactional Video Call Embracing Enhanced Video Capabilities in the Shift Towards Modern Business Communications In today’s digital age, remote communication has become ubiquitous, underscoring the importance of robust and feature-rich video calling platforms. Amidst the myriad options available, Transactional Video Calls shine as a transformative solution, seamlessly integrating with ACD (Automatic Call Distributor) platforms in any IP Contact Center. This integration marks a significant advancement, offering a comprehensive suite of features specifically crafted to address the evolving needs of modern communication. https://blog.ivrpowers.com/post/support/suite-2024-updates/ Thu, 15 Feb 2024 20:00:26 +0200 https://blog.ivrpowers.com/post/support/suite-2024-updates/ Photo Source: Interactive Powers Getting started… We’re thrilled to announce the latest enhancements and advancements across our suite of platforms and solutions for the 2024 roadmap. Here’s a summary of what’s our evolution and changes: New Roadmap 2024 Video RTC (Real-Time Communications) v5.x Our 5th generation flagship platform of Video RTC continues to deliver unparalleled stability, ensuring smoother and more reliable communication experiences than ever before. Video REC (Video Call Recording) v1. https://blog.ivrpowers.com/post/contactcenter/the-rise-of-video-call-contact-centers/ Thu, 28 Sep 2023 12:00:01 +0200 https://blog.ivrpowers.com/post/contactcenter/the-rise-of-video-call-contact-centers/ Photo Source: Interactive Powers Transforming Customer Support with face-to-face interactions, personalized assistance, and stronger customer relationships. In today’s digital age, customer service is more crucial than ever for the success of any business. Customers seek high-quality experiences and personalized service that efficiently resolves their issues. In this context, Video Call Centers are emerging as a powerful tool to transform how businesses interact with their customers and provide support. In this article, we will explore how companies are adopting these Video Call Centers to enhance the quality of service and discuss the benefits of face-to-face interactions in troubleshooting, personalized assistance, and building stronger customer relationships. https://blog.ivrpowers.com/post/products/picture-in-picture-video-calls/ Fri, 14 Apr 2023 16:00:00 +0200 https://blog.ivrpowers.com/post/products/picture-in-picture-video-calls/ Maximizing Agent Productivity with “Picture-in-Picture” during Video Calls. Picture-in-picture (PiP) is a useful feature for contact center agents who need to multitask during transactional video calls. With PiP, agents can continue to have a conversation with their customers while also keeping an eye on other important information or tasks that require their attention. Some features that can make PiP even more useful for agents include the ability to resize and reposition the PiP window, the option to customize which part of the screen is shown in the PiP window, and the ability to mute or pause the PiP video while still keeping it visible on the screen. https://blog.ivrpowers.com/post/trends/transactional-video-calls-vs-video-room-meeting/ Wed, 08 Mar 2023 15:00:00 +0100 https://blog.ivrpowers.com/post/trends/transactional-video-calls-vs-video-room-meeting/ Source: Interactive Powers Transactional video calls and video room meetings are two different forms of communication that have been made possible by modern WebRTC and SIP technologies. Transactional video calls are a form of one-on-one communication in real-time, while video room meetings are a form of group collaboration linked connection. Transactional Video Calls Transactional video calls enable two or three people to communicate with each other in real-time, and are typically used for professional conversations. https://blog.ivrpowers.com/post/trends/test-device-conditions-before-making-video-calls/ Tue, 07 Mar 2023 15:00:00 +0100 https://blog.ivrpowers.com/post/trends/test-device-conditions-before-making-video-calls/ Source: Interactive Powers In the digital communication era, video calls have become a fundamental tool for companies that offer advanced customer services or customer support as well. However, often these video calls can present technical and network issues that can affect the quality of communication and the user’s experience. That is why it is essential to have a Tester application that tests the communication conditions, web browser, audio devices, microphone, and bandwidth available before making a video call with Internet users in a service open to the public. https://blog.ivrpowers.com/post/products/five-new-features-video-rtc-5x/ Fri, 17 Jun 2022 20:00:00 +0200 https://blog.ivrpowers.com/post/products/five-new-features-video-rtc-5x/ Photo Source: Interactive Powers. Creative Commons Special Novelties and Updates Interactive Powers is pleased to kick off a slew of new features coming down the Video RTC platforms and service plans. Here’s a look at five of the new cloud-based offerings en route to your video services sometime over the next weeks. 1. Tester (Full Responsive) Our new 4 steps tester has been redesigned to work on all devices with a new responsive look&feel. https://blog.ivrpowers.com/post/general/demo-center-video-rtc-for-genesys/ Tue, 24 May 2022 15:00:26 +0200 https://blog.ivrpowers.com/post/general/demo-center-video-rtc-for-genesys/ Photo Source: Interactive Powers. Creative Commons Getting started… Demo Center is only available for Customers and Partners that are deploying or running our platforms, if you are not registred please contact our Sales Team to get all information and partnerships. Features: Video & Voice Calling Live Chat File Sharing Dual Screen Sharing CoBrowsing Snapshot Flip Camera Video Recording QR Code Ask for your Live Demo, register and login at: https://support. https://blog.ivrpowers.com/post/contactcenter/hd-quality-video-recording/ Sun, 23 Jan 2022 18:00:01 +0200 https://blog.ivrpowers.com/post/contactcenter/hd-quality-video-recording/ Photo Source: Interactive Powers Video CC requires scalable HD quality and powerful video recording for any size professional service. No one wants laggy audio or pixelated video quality in a meeting, especially when you’re meeting with clients or prospects. Interactive Powers comes with crystal-clear HD video and the most advanced video recording storage system for any size Video Call / Contact Centers deployment. Discover all renewed Video RTC 5.0 features to get the best Video CC experience. https://blog.ivrpowers.com/post/contactcenter/video-centric-unified-communications/ Sun, 23 Jan 2022 17:00:01 +0200 https://blog.ivrpowers.com/post/contactcenter/video-centric-unified-communications/ Photo Source: Interactive Powers Video CC requires powerful real-time communications where Video is a top priority integrated channel. Beyond video calls, what if your team also communicates through phone calls and text chat? Interactive Powers lets you consolidate all those tools into one. Talk, message, and meet all from one convenient channel. That makes for fewer software to pay for and manage and less time wasted on context-switching for all your team. https://blog.ivrpowers.com/post/contactcenter/robust-security-setting/ Sun, 23 Jan 2022 16:00:01 +0200 https://blog.ivrpowers.com/post/contactcenter/robust-security-setting/ Photo Source: Interactive Powers Video CC Privacy and Security are key mandatory questions for your business and customers. Keep your meetings secure with strong 256-bit encrypted real-time communications and session tokenization. Interactive Powers’ settings allow the host to mute participants, process biometrics API, lock file sharing, limit screen sharing, encode parameters and much more. Discover all renewed Video RTC 5.0 features to get the best Video CC experience. Streamline your business communications Interactive Powers can help you to turn easily customer experience into a competitive advantage, as our solutions are integrated into your existing processes. https://blog.ivrpowers.com/post/contactcenter/video-call-control-transfer/ Sun, 23 Jan 2022 15:00:01 +0200 https://blog.ivrpowers.com/post/contactcenter/video-call-control-transfer/ Photo Source: Interactive Powers Video CC requires at least the same transactional call functions as Voice to ensure agents performance. In our agent side, all the call controls you need are easily in reach. Adjust your call settings, start a screen share, mute and unmute yourself, or start and pause yourself or video recording. It’s all in a clean, video first, easy-to-use interface that lays out all these options for you right on the screen and our flap button. https://blog.ivrpowers.com/post/contactcenter/dual-screen-sharing-cobrowsing/ Sun, 23 Jan 2022 14:00:01 +0200 https://blog.ivrpowers.com/post/contactcenter/dual-screen-sharing-cobrowsing/ Photo Source: Interactive Powers Video CC without advanced web collaborative tools, is like a Call / Contact Center without call management. Need to zoom in on a design mockup or run through a contract approval? Interactive Powers dual screen sharing feature lets double share contents from agent and user at the same time. By the way, you choose between sharing a specific window or tab or your whole desktop. You can send screen sharing to a mobile screen too. https://blog.ivrpowers.com/post/contactcenter/web-responsive-based-video-calls/ Sun, 23 Jan 2022 13:00:01 +0200 https://blog.ivrpowers.com/post/contactcenter/web-responsive-based-video-calls/ Photo Source: Interactive Powers No Apps, No Downloads, No Register is a must be, not an option for your Video CC deployment. Some video conferencing software will make you download the desktop or mobile app to host and join video calls. But Interactive Powers solutions are browser-based, which means it won’t force you or your clients to download an app. Host and join meetings from a web browser using your computer or mobile device, and get it all running with No Apps, No Downloads, No Register. https://blog.ivrpowers.com/post/contactcenter/video-call-contact-center/ Sat, 22 Jan 2022 12:00:01 +0200 https://blog.ivrpowers.com/post/contactcenter/video-call-contact-center/ Photo Source: Interactive Powers Delivering real human interactions and unified collaboration in your Digital Space. Need to meet face-to-face virtually your clients? Start managing unlimited transactional video calls for your team. It isn’t always practical to have every single meeting in person. Even if there are lots of video meeting apps that are designed more for hangouts with colleagues and chatting with loved ones. Any Call / Contact Center should be turned into a Video CC to improve its inbound/outbound processes and performance. https://blog.ivrpowers.com/post/news/2022-01-rtc-upcoming-5/ Sat, 01 Jan 2022 14:00:00 +0200 https://blog.ivrpowers.com/post/news/2022-01-rtc-upcoming-5/ Photo Source: Interactive Powers. Creative Commons Empowered Omnichannel: Video is the new Voice. Follow our socials and blog; be ready to discover our major release update about Video Real-Time Communications. We will pleased to show you soon our 5th generation of our Video Gateway platforms. Keep posted on January 2022! Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/news/centribal-chatbots-integration-for-video-rtc/ Fri, 27 Aug 2021 10:00:00 +0200 https://blog.ivrpowers.com/post/news/centribal-chatbots-integration-for-video-rtc/ Photo Source: Centribal - Interactive Powers Create amazing support and customer real-time interactions to ensure faster response times, more productive agents, and happier customers. MIAMI, August 22, 2021 — Interactive Powers and Centribal work together in complementary solutions since more than 2 years. That’s why we’re really excited to increase Centribal and Interactive Powers collaboration to offer the most complete Omnichannel Expericence that powers limitless, continuous CX conversations that cross boundaries while raising the bar on real-time visibility and control. https://blog.ivrpowers.com/post/technologies/screen-resolution/ Thu, 06 May 2021 20:20:00 +0200 https://blog.ivrpowers.com/post/technologies/screen-resolution/ Deploying High Quality and fully Bandwidth adaptative Video Communications Services Resolution is the number of pixels on a specific screen. A single pixel, the smallest unit to measure the video resolutions, is a tiny dot on the screen often no visible individually to the naken human eye. The more the number of pixels, the higher the sharpness of the video streaming. Resolution Settings Video RTC gateways manage the following resolution modes: https://blog.ivrpowers.com/post/products/rec-storage-updated/ Sat, 06 Mar 2021 21:00:00 +0200 https://blog.ivrpowers.com/post/products/rec-storage-updated/ Massive and Scalable Video Recording service for Contact Centers, new release! Video RTC (WebRTC) platforms enable to record all audio and video streams of your services to a secure, scalable , cloud REC Storage. Video Recording are connected to SPLIT Forward / Reverse functions in order to process massively all video calls of your Contact Center. New REC Storage features released are: 1. Records Time stamp All video calls records are now showing the time stamp of your video calls with hh:mm:ss format in the web panel. https://blog.ivrpowers.com/post/customerengagement/video-calls-with-online-payment/ Sat, 06 Mar 2021 11:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/video-calls-with-online-payment/ Photo source: Interactive Powers. Creative Commons Empowering Virgo Solutions with your Business PayPal Account integration. Virgo Healthcare or Virgo Business solutions enables to connect your own PayPal Account and get Online Payments for your scheduled video calls. This feature is optional and is designed to quickly get a credit card payment from your clients or patients for a video communications. PayPal Integration Requirements. This Virgo feature works with your own Business PayPal Account, all transactions will directly processed to your account. https://blog.ivrpowers.com/post/marketing/video-contact-center-infographic/ Tue, 26 Jan 2021 00:18:30 +0200 https://blog.ivrpowers.com/post/marketing/video-contact-center-infographic/ Infographic source: Interactive Powers. Download in PDF. Summary: Spanish Mejorar la Comunicación entre agente y usuario. Incrementar la Valoración de la atención prestada. Aumentar la Eficiencia en la resolución de incidencias. Usar Dispositivos digitales móviles o navegadores web. Ofrecer nuevas capacidades de Colaboración en línea. Mejorar la Seguridad con la verificación visual de identidad. Eliminar la Numeración telefónica nacional o internacional. Ofrecer una Experiencia del cliente más próxima a la presencial. https://blog.ivrpowers.com/post/contactcenter/empowered-omnichannel/ Sat, 02 Jan 2021 19:00:00 +0200 https://blog.ivrpowers.com/post/contactcenter/empowered-omnichannel/ Photo source: Interactive Powers Traditional Omnichannel is not enough to provide a complete Digital Experience. Video RTC solutions provide many integrations to enable an Empowered Omnichannel over your existing channels and services keeping your existing Contact Center platform. Video RTC is ready to be connect to any CC handling a SIP connectivity interface that mean most of on premise or cloud based products. Traditional Omnichannel Traditional Omnichannel use to include following features: https://blog.ivrpowers.com/post/technologies/video-rtc-widgets-update/ Sat, 19 Dec 2020 20:20:00 +0200 https://blog.ivrpowers.com/post/technologies/video-rtc-widgets-update/ Deploy full web responsive widgets with a single script or URL in your website or apps. Today we are excited to announce that we are open sourcing a new Widget for Video RTC to handle incoming or outgoing video calls and prompt users for input, record calls, connect callers to agents, and more. Main features: FAB Button enabled Flip Camera (new) Mute Camera Mute Audio Live Chat File Sharing Dual / Single Screen Sharing Snapshot (optional) Overprint Logo More options: https://blog.ivrpowers.com/post/marketing/taking-customer-experience-to-the-next-level/ Mon, 23 Nov 2020 00:21:30 +0200 https://blog.ivrpowers.com/post/marketing/taking-customer-experience-to-the-next-level/ Photo source: Freepik Creative Commons. Businesses require to improve CX in a new way. Video has never been so relevant for all of us. Interactive Powers helps businesses bring their human-to-human interactions to the digital world with scalable, flexible and secure video communications. Video RTC with SPLIT technology is a key differentiator for any ACD (Automatic Call Distribuitor) to deliver the best possible voice & video experience with the lowest latency in a Contact Center. https://blog.ivrpowers.com/post/support/network-connectivity-requirements/ Tue, 17 Nov 2020 20:00:00 +0200 https://blog.ivrpowers.com/post/support/network-connectivity-requirements/ Photo Source: Freepik. Creative Commons The following article outlines Video RTC and Mobile SDKs’ requirements for network connectivity. It lists the Interactive Powers CPaaS servers’ ports and IP addresses that the Widgets, Webclients or SDKs must be able to reach, and the bandwidth required for quality audio & video. As shown in the diagram below, two types of connections are required, Signalling and Media for Users and Agents sides. https://blog.ivrpowers.com/post/marketing/video-channels-for-your-business/ Mon, 16 Nov 2020 00:20:30 +0200 https://blog.ivrpowers.com/post/marketing/video-channels-for-your-business/ Photo source: Freepik Creative Commons. Build consistent, effective, personalized engagements across Video channels with Voice, Video, Live Chat, File Sharing, Screen Sharing, Co-browsing…. The most successful enterprises are defined by their ability to communicate. Today that means meeting consumers where they hangout – online, on multiple platforms like: Skype, FaceTime, WhatsApp, Telegram, Zoom, Microsoft Teams… There’s no doubt that the name of the game today when we speak of Omnichannel Customer Experience is convenience. https://blog.ivrpowers.com/post/marketing/centribot-chatbot-with-video-calling-integration/ Mon, 16 Nov 2020 00:18:30 +0200 https://blog.ivrpowers.com/post/marketing/centribot-chatbot-with-video-calling-integration/ Photo source: Interactive Powers, Centribal. Video RTC empowers Centribal chatbot platforms with real-time communications for any business. MIAMI, November. 16, 2020 — Centribal the creators of Centribot and Interactive Powers the creators of Video RTC announce new video real-time communications integration. The Centribal Platform is the conversational tool that allows the possibility of creating various chatbots from a single location, easily, quickly and with simplicity. Centribot will be able to create and train your chatbots in the way that best suits you, to make the most out of the communication management with your customers. https://blog.ivrpowers.com/post/marketing/scheduled-video-calling/ Fri, 06 Nov 2020 00:20:30 +0200 https://blog.ivrpowers.com/post/marketing/scheduled-video-calling/ Photo source: Interactive Powers Creative Commons. Scheduled Video Calls that enable the fastest face-to-face commmunication for a Remote Workforce. Imagine all your workforce requires to work from home or from anywhere, imagine you can’t connect all of them in unique real-time attention but they require to collaborate everyday each others to support your products and services. At Interactive Powers, we understand that kind of peer-to-peer (P2P) video calls are not just video meetings but something more specific between a call and a video room: we call this kind of interaction, Scheduled Video Calling. https://blog.ivrpowers.com/post/marketing/live-streaming-event-with-video-call-queueing/ Thu, 05 Nov 2020 00:21:00 +0200 https://blog.ivrpowers.com/post/marketing/live-streaming-event-with-video-call-queueing/ Photo source: Interactive Powers Creative Commons. Create a Live Streaming event and face-to-face connect your audiance to your sales team. Live Streaming can be the perfect engaging virtual event for your brand to attract a high number of viewers simulteanously. This is really great power of real-time but you can also do much more with your remote workforce team, if they can join any of this visitors at this big moment. https://blog.ivrpowers.com/post/marketing/landing-web-page-with-video-call-queueing/ Thu, 05 Nov 2020 00:20:30 +0200 https://blog.ivrpowers.com/post/marketing/landing-web-page-with-video-call-queueing/ Photo source: Interactive Powers Creative Commons. Enable your landing page or website visitors to join video agents in just one-click. Landing pages or Business Website receive visits from your customers at anytime, you should improve your customer support connecting one-to-one at this moment. A Chatbot, Form, Email is required but it could be not enough to engage a customer with your product or brand. Adding a Video Call Queueing enables that any customer can react and talk face-to-face with one of the sales agents at this moment. https://blog.ivrpowers.com/post/contactcenter/video-call-transferring-interoperability-for-contact-centers/ Sun, 01 Nov 2020 19:00:00 +0200 https://blog.ivrpowers.com/post/contactcenter/video-call-transferring-interoperability-for-contact-centers/ Photo source: FreePik. Creative Commons Interoperability becomes the key requirement: a seamless video transfer integration between all software contact center solutions. Contact centers, like the rest of the communications industry, are experiencing a rapidly changing landscape. These changes in technology are spurring changes in human behaviors and customer expectations. The post-COVID19 situation is making the Customer Experience (CX) a key factor in the consumer decision-making process. It’s no longer a world of call centers, today’s contact center has to be prepared to handle omnichannel communications: video calls, calls, emails, online chat, and text messages. https://blog.ivrpowers.com/post/products/rec-storage-for-video-rtc/ Sun, 25 Oct 2020 21:00:00 +0200 https://blog.ivrpowers.com/post/products/rec-storage-for-video-rtc/ Securely archive all your audio / video streams in MP4 blended file or as RAW separate files. Get elastic cloud storage for Video RTC recordings with enterprise-grade capabilities, reliability, and security that is as simple as one, two, three. Just log into secure S3 Sockets, pick the Gigabytes or Terabytes you need, and select the AWS region to use. That’s it. Then sit back and enjoy call center-grade cloud recording with no compromises. https://blog.ivrpowers.com/post/technologies/background-image/ Sun, 25 Oct 2020 20:20:00 +0200 https://blog.ivrpowers.com/post/technologies/background-image/ Allows you o display an image as your background during your business video calls. Improve your sales or business video calls replacing your background by a nice picture removes all your surroundings so people can’t see the details of what’s going on behind you. Limit distractions and maintain privacy in your current surroundings by using a virtual background. You can change your background, or add a background image during your video call sessions. https://blog.ivrpowers.com/post/marketing/video-call-switching-to-mobile-device/ Sun, 25 Oct 2020 00:20:00 +0200 https://blog.ivrpowers.com/post/marketing/video-call-switching-to-mobile-device/ Photo source: Interactive Powers Creative Commons. Flip your frontend webcam stream to a mobile device in order move arround during a Video Call without hangup. Specific support or sales interaction could require agents or sales representative to move around a showroom during a video call using their smartphone without hangup. We recommend to consider this agent side option in SPLIT that enable to switch easily to their mobile device using our QR code in screen. https://blog.ivrpowers.com/post/marketing/scan-to-videocall-with-qr-code/ Sun, 25 Oct 2020 00:18:00 +0200 https://blog.ivrpowers.com/post/marketing/scan-to-videocall-with-qr-code/ Photo source: Interactive Powers Creative Commons. Make better and safe local point of sales with Scan-to-Videocall in order to improve social distance and get face-to-face sales online support. You want your customers to directly video call your contact center using their smartphone without any mobile app, registration, pluging or download. This Video RTC feature is very interesting to connect easily existing local services with a remote sales force team that will provide safe face-to-face support to users or customers. https://blog.ivrpowers.com/post/technologies/background-blur/ Mon, 21 Sep 2020 16:20:00 +0200 https://blog.ivrpowers.com/post/technologies/background-blur/ Allows you to blur the background during your business video calls. Improve your sales or business video calls blurring your background makes your surroundings appear out of focus so people can’t see the details of what’s going on behind you. Limit distractions and maintain privacy in your current surroundings by using a virtual background. You can blur your background during your meeting, event, or training session. Unretouched Screenshots: Need to add it right now? https://blog.ivrpowers.com/post/technologies/pin-access/ Wed, 12 Aug 2020 18:00:00 +0100 https://blog.ivrpowers.com/post/technologies/pin-access/ Image source: Interactive Powers Connect easily any real-time session from any device or browser with a PIN code. If you wish to utilize Video RTC / Solutions as part of your support efforts, a custom PIN access, where your customers can enter a unique pin code to connect with an agent is another way to start co-browsing, screen sharing or voice & video calling. You only have to redirects your customers to a landing page like our new one: https://pwrs. https://blog.ivrpowers.com/post/support/web-browser-detection/ Mon, 27 Jul 2020 15:00:26 +0200 https://blog.ivrpowers.com/post/support/web-browser-detection/ Photo Source: Pexels. Creative Commons Check your Mobile Device and Web Browser Many modern devices and web browsers are fully compliant with a WebRTC connection… https://webrtc.demo.ivrpowers.com/poc/detection/ Please contact us, if you get specific device data that you need to black-list or white-list. Dump Sample: Browser: Firefox 76 76.0 OS: Mac OS X 10.15 1.4.0 Chrome check: undefined Microphone: true Speakers: false Webcam: true isApplyConstraintsSupported: true isCreateMediaStreamSourceSupported: true isGetUserMediaSupported: true isMobileDevice: false isPromisesSupported: true isRtpDataChannelsSupported: false isVideoSupportsStreamCapturing: true isWebRTCSupported: true isWebSocketsSupported: true isWebsiteHasMicrophonePermissions: false isWebsiteHasWebcamPermissions: false Please, contact our support for more information. https://blog.ivrpowers.com/post/customerengagement/video-calls-scheduled-vs-queued/ Sun, 19 Jul 2020 21:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/video-calls-scheduled-vs-queued/ Photo source: Interactive Powers. Creative Commons Why most companies have to change their mind about Video Calls productivity and integration? Existing “Video Meeting” solutions are used by most people for teleworking, remote business meeting or friends & family conversations (Zoom, Teams, LifeSize, Google Meet…). All these products are design to build conversations with a scheduled approach one-to-many or one-to-one. Companies that provide support to many customers do not work like this most of the time, they have to react in real-time to a massive inbound and outbound customers requests. https://blog.ivrpowers.com/post/customerengagement/video-calls-scheduled-vs-team-view/ Sun, 19 Jul 2020 11:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/video-calls-scheduled-vs-team-view/ Photo source: Interactive Powers. Creative Commons Why most companies have to change their mind about Video Calls productivity and integration? Most “Video Meeting” solutions (Zoom, Teams, LifeSize, Google Meet…) used for teleworking, remote business meetings, doctor visits or friends & family conversations are based on scheduled invitation for specific users. A scheduled approach can be one-to-many or one-to-one when you are sending an invite to connect. In real-time processes, you will need to manage quickly the following inbound videocall in real-time. https://blog.ivrpowers.com/post/marketing/video-rtc-solutions-ecosystem/ Sun, 19 Jul 2020 00:18:00 +0200 https://blog.ivrpowers.com/post/marketing/video-rtc-solutions-ecosystem/ Photo source: Interactive Powers Creative Commons. Extending and empowering your business with Video Interactions out of the Contact Center. The adoption of video communications continues to expand globally. As more businesses are using video to connect with their users or customers remotely and realizing the importance of improving their customer experience, it is more critical than ever for video interactions to be as simple as possible. This is why more and more teams today are choosing our solutions so that callers do not need to download or install any application to connect instantaneously. https://blog.ivrpowers.com/post/marketing/video-calling-on-queue/ Fri, 03 Jul 2020 00:18:00 +0200 https://blog.ivrpowers.com/post/marketing/video-calling-on-queue/ Photo source: Interactive Powers edited. Video Calling has to be “On Queue” to reach the highest effectivity and productivity to ensure the best Customer Experience and ROI. Video RTC for Genesys a unique complementary solutions for Contact Center that allow to handle Video Calling “On Queue” for your Contact Center thanks to SPLIT Forward / SPLIT Reverse a convergent WebRTC / SIP communications integration. Most existing Video powered addons are only working “Off Queue” because these products do not control any ACD event during all digital interactions and obviously cannot manage both inbound / outbound phone calls and video calls. https://blog.ivrpowers.com/post/news/ubiquo-ubox-kiosks-screens-no-touch/ Wed, 01 Jul 2020 22:00:00 +0200 https://blog.ivrpowers.com/post/news/ubiquo-ubox-kiosks-screens-no-touch/ Photo Source: Ubiquotechs - Interactive Powers Gesture controlled Kiosks & Screens with Video RTC to enable new customer experiences. MIAMI, July. 1, 2020 — Ubiquo Technologies the creators of UBOX and Interactive Powers the creators of Video RTC announce new phygital experiences joining gesture and video real-time communications. UBOX is also a marketplace of experiences where hardware and software developers, designers, artists and data scientists can collaborate in projects together from different parts of the world easily, thus providing end-to-end​ ​solutions to consumers. https://blog.ivrpowers.com/post/news/ubiquotechs-interactive-powers-partnership/ Mon, 01 Jun 2020 22:00:00 +0200 https://blog.ivrpowers.com/post/news/ubiquotechs-interactive-powers-partnership/ Photo Source: Ubiquotechs - Interactive Powers Joining amazing eLearning Xlices tool with real-time experiences interactions MIAMI, June. 1, 2020 — Ubiquo Technologies a pioneer in the field of elearning slide sharing Xlices, announces partnership with Interactive Powers to improve user experiences with real-time communications. In coming weeks, Xlices will be offered with advanced web voice calling features over web responsive service as well as over the phone. Through this partnership, we will establish a framework for cooperation and work together to develop better software solutions, explore amazing Digital Transformation opportunities and amplify the impact along the eLearning on the customer journey. https://blog.ivrpowers.com/post/news/genesys-appfoundry-interactive-powers-partnership/ Mon, 01 Jun 2020 12:00:05 +0200 https://blog.ivrpowers.com/post/news/genesys-appfoundry-interactive-powers-partnership/ Photo Source: Genesys - Interactive Powers Interactive Powers solutions combines with Genesys platforms to provide scalable Video Communications to Call Centers MIAMI, June. 1, 2020 — Interactive Powers has announced Video RTC is now available on the Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce. https://blog.ivrpowers.com/post/news/altitude-software-xperience-hub-interactive-powers-partnership/ Sat, 02 May 2020 09:00:05 +0200 https://blog.ivrpowers.com/post/news/altitude-software-xperience-hub-interactive-powers-partnership/ Photo Source: Altitude Software - Interactive Powers Create amazing support and customer real-time interactions for Altitude Xperience Hub! MIAMI, May 2, 2020 — Interactive Powers and Altitude Software work together in complementary solutions since more than 5 years. That’s why we’re really excited to increase Altitude Software and Interactive Powers collaboration to offer the most complete Omnichannel Contact Center that powers limitless, continuous CX conversations that cross boundaries while raising the bar on real-time visibility and control. https://blog.ivrpowers.com/post/technologies/videortc-web-browser-2020/ Tue, 04 Feb 2020 12:00:00 +0200 https://blog.ivrpowers.com/post/technologies/videortc-web-browser-2020/ Image source: Interactive Powers’ elaboration Video RTC Gateways are now ready to run most modern Web Browsers and Operating Systems for your Business. We can observe the success of WebRTC Technology through the evolution of web browsers. Increasingly more and more browsers are WebRTC-enabled, having incorporated the possibility of making video calls. In most of them users do not need even to install special applications or plugins. Let’s see what four of the most important web browsers on the market currently offer. https://blog.ivrpowers.com/post/technologies/videortc-microsoft-edge/ Sat, 01 Feb 2020 14:00:00 +0200 https://blog.ivrpowers.com/post/technologies/videortc-microsoft-edge/ Image source: Interactive Powers’ elaboration The Video RTC Gateway is now ready to run with Edge Browser over Windows computers and devices. At Interactive Powers, we are really excited that Video RTC platforms and API Framework / Mobile SDK are now supporting Microsoft’s new Chromium based Edge Browser aka Edgium. From now, your real-time applications will work on Microsoft’s latest Edge browser released without any changes or updates in your existing code / services already deployed! https://blog.ivrpowers.com/post/customerengagement/responsive-real-time-communications-widget/ Sun, 26 Jan 2020 21:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/responsive-real-time-communications-widget/ There’s no question that live chat is getting huge. More and more, websites in every corner of the web are featuring that inviting little widget in the corner of their screens. Live chat support is a huge opportunity for businesses to add a powerful, customer-loved channel to their customer service strategy. We do not understand Live Chat just for texting. From the beginning, our Live Chat Widgets have been designed to provide Text, Voice and Video at any time. https://blog.ivrpowers.com/post/customerengagement/webdialer-text-voice-video-chat/ Sun, 26 Jan 2020 21:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/webdialer-text-voice-video-chat/ Photo source: Unsplash. Creative Commons In the Digital Age, any business has to create the most advanced interactions with their customers. Add text, voice, and video chat to your business without reinventing communications and complexity. At Interactive powers, we understand business communications in real-time with a flexible, multi-channel and convergent approach that has to work on any device, any modern browser, any location or Internet access. Text Chat Some online businesses requires to make the first step enabling a text chat conversation for any device. https://blog.ivrpowers.com/post/customerengagement/8-tips-for-livechat-integration-in-your-website/ Sun, 26 Jan 2020 20:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/8-tips-for-livechat-integration-in-your-website/ Photo source: Unsplash. Creative Commons All good businesses seek to have amazing interactions with their customers. The quality of client relations is a sure indicator of the success of any company, no matter what industry or size. If you make your clients feel valued, communicate with them easily, faster and make available to answer all questions or concerns, you are more likely to build brand loyalty, and they are more likely to recommend your product or service to others. https://blog.ivrpowers.com/post/products/video-recording/ Sat, 11 Jan 2020 15:00:00 +0200 https://blog.ivrpowers.com/post/products/video-recording/ Securely archive all your audio / video streams in MP4 blended file or as RAW separate files. Video RTC (WebRTC) platforms enable to record all audio and video streams of your services to a secure, scalable Cloud Storage. Video Recording is connected to the SPLIT Forward / Reverse in order to process all video calls of your Contact Center. Service Conditions This cloud recording service is available for CPaaS / SaaS on AWS. https://blog.ivrpowers.com/post/support/video-rtc-system-requirements/ Sat, 11 Jan 2020 12:00:00 +0200 https://blog.ivrpowers.com/post/support/video-rtc-system-requirements/ Photo Source: Interactive Powers. Creative Commons What are the recommended Servers? Operating System Requirements Video RTC platforms are designed to run over a Linux Debian 11.X x86_64 distribution. Please make a minimal Linux Debian installation from Internet, USB or CD / DVD. To download the Linux distribution installation iso file go to: https://www.debian.org Requirement Description Distribution Linux Debian 9-11 Linux Kernel x86_64 Cloud Ready AWS, Google Cloud, Microsoft Azure Installer Minimal Install Port / Channel Definition A port or channel is an aggregation of multiple software communication interfaces that creates a logical interface in a RTC service. https://blog.ivrpowers.com/post/support/help-center/ Mon, 06 Jan 2020 15:00:26 +0200 https://blog.ivrpowers.com/post/support/help-center/ Photo Source: Interactive Powers. Creative Commons Getting started… Help Center is only available for Customers and Partners that are deploying or running our platforms, if you are not registred please contact our Sales Team to get all information and partnerships. Register and Login at: https://support.ivrpowers.com Service Desk Portals: Smart IVR Video RTC Cloud Hosting Solutions Get support with our team in a single place Channels available: Email Web Portal, when logged in at: https://support. https://blog.ivrpowers.com/post/news/firefox68-requires-https-in-all-sources/ Tue, 23 Jul 2019 20:00:00 +0200 https://blog.ivrpowers.com/post/news/firefox68-requires-https-in-all-sources/ Photo Source: Creative Commons Firefox 68 will now only expose camera and microphone in secure contexts. As of Firefox 68 — releasing past weeks — WebRTC camera and microphone will require an https connection to work. Access from insecure http will cease to work, matching how Chrome works. Camera and microhone are powerful features, and Firefox will now only expose them in secure contexts, a security and privacy improvement. https://blog.ivrpowers.com/post/customerengagement/videortc-escalating/ Tue, 19 Mar 2019 20:00:00 +0100 https://blog.ivrpowers.com/post/customerengagement/videortc-escalating/ Photo source: Unsplash Creative Commons Lastest 4.0 developments of RTC technology gives now companies the possibility to offer their customers a wide variety of channels and tools to contact them. Voice, Chat, Messaging, Video, Documents and Shared Screen, Instant Photos… but, how can all these services improve your customer’s experience with your business? Escalating Communications: Text, Voice & Video. In many websites it is already possible to access advanced services in real time, such as chat or video. https://blog.ivrpowers.com/post/products/video-rtc-4-generation/ Tue, 12 Mar 2019 22:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-4-generation/ Photo Source: Interactive Powers. Creative Commons Whatever your business, Real-Time Communications can improve your services. The fourth generation of our flagship RTC product is now released after months of developments and continuous improvements. Discover how to integrate live-video, voice, and messaging technology to transform your business processes, and how Video RTC it can help you facilitate more engaging interactions with your customers or employees. Welcome to Video RTC 4.0! This new version is the result of teamwork and great user experience. https://blog.ivrpowers.com/post/support/video-rtc-upgrade-debian9/ Tue, 19 Feb 2019 15:00:26 +0200 https://blog.ivrpowers.com/post/support/video-rtc-upgrade-debian9/ Photo Source: Interactive Powers. Creative Commons Here’s how to go from Debian 8 to Debian 9 If you running a Video RTC Gateway (WebRTC) since 2017 or 2018, then your operating system is on Debian 8. To move up to the next update or version 4.0 you will have to upgrade to Linux OS Debian 9 (Stretch) x86 64-bit. Our next binary packages or CPaaS instances will now includes an installer script to automatically take you to Debian 9. https://blog.ivrpowers.com/post/products/video-rtc-4-nightly/ Sun, 17 Feb 2019 20:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-4-nightly/ Photo Source: Interactive Powers. Creative Commons The future of Video RTC is coming soon! The fourth generation of our flagship RTC is the result of a engineering teamwork and great user experience. Video RTC 4.0 will provides more features, better performance with an upgrade of the best embedded WebRTC technology. We are currently enjoying tests of all new functions to generate our ultimate 4.0 packgage! What about all new Widgets 4. https://blog.ivrpowers.com/post/news/2019-02-rtc-upcoming-4/ Sat, 09 Feb 2019 14:00:00 +0200 https://blog.ivrpowers.com/post/news/2019-02-rtc-upcoming-4/ Photo Source: Interactive Powers. Creative Commons Innovate. Rebuild your customer interactions… Follow our socials and blog; be ready to discover our major release update about Video Real-Time Communications. We will pleased to show you soon our 4th generation of our Video Gateway platforms. Keep posted on February 2019! Interactive Powers - Streamline your business communications https://blog.ivrpowers.com/post/news/chrome72-sdp-phase3-update/ Sat, 02 Feb 2019 16:00:00 +0200 https://blog.ivrpowers.com/post/news/chrome72-sdp-phase3-update/ Photo Source: Unsplash. Creative Commons Chrome goes into Unified Plan SDP (Phase 3) for its WebRTC implementation Google is planning to change the WebRTC implementation from the current SDP format called “Plan B” to a standards format “Unified Plan” over 4 phases. Chrome M72 version will be the first release to apply phase 3, and will require to upgrade sonn our Video RTC platform to run properly all this new SDP format. https://blog.ivrpowers.com/post/technologies/webrtc-vs-rtmp/ Tue, 29 Jan 2019 16:00:00 +0200 https://blog.ivrpowers.com/post/technologies/webrtc-vs-rtmp/ Image source: Interactive Powers What are the main differences between RTMP and WebRTC gateway models? Currently, Video RTC is our flagship product line for any RTC project’s deployments. We have prepared this summary to clarify what are the main features and how to move forward for your business. Our Video Gateway connects peers or endpoints between WebRTC, RTMP and SIP technology to create advanced Video services. RTMP is an open protocol for Adobe Flash Player that allows to connect flash compliant browsers. https://blog.ivrpowers.com/post/news/firefox63-spd-format-fix/ Thu, 15 Nov 2018 19:00:00 +0100 https://blog.ivrpowers.com/post/news/firefox63-spd-format-fix/ Photo Source: Mozilla Foundation Avoiding the Datachannel breaking in Firefox 63+ Nowadays, it is common for web browsers to make updates and changes to their implementations. This is even more common when we talk about modern technologies like WebRTC. A new web browser update that confirms this theory is the last change on Firefox 63 when negotiating the Datachannel. If you are negotiating a Datachannel with a Firefox version lower than 63, the Session Description Protocol (SDP) will looks something like this: https://blog.ivrpowers.com/post/trends/videobots-are-coming/ Thu, 08 Nov 2018 22:00:00 +0100 https://blog.ivrpowers.com/post/trends/videobots-are-coming/ Video AI agents with an human like behaviour are closer than you may think… Today, Xinhua, China’s state-run press agency, has unveiled new “AI anchors” — digital composites created from footage of human hosts that read the news using synthesised voices. The news anchor, based on the latest AI technology, has a male image with a voice, facial expressions and actions of a real person. “He” learns from live broadcasting videos by himself and can read texts as naturally as a human. https://blog.ivrpowers.com/post/trends/total-cost-of-ownership/ Wed, 31 Oct 2018 22:00:00 +0100 https://blog.ivrpowers.com/post/trends/total-cost-of-ownership/ Photo source: Unsplash Creative Commons. TCO is particularly important when you’re deploying Video RTC solutions, and it allows companies to gain substantial cost advantages in implementation, training, maintenance, and system management. Most analysts agree that on-premises will cost you less up front. You pay a one-time license fee, along with a maintenance subscription covering things like vendor support. These are far cheaper than the cost of your cloud subscription over time. https://blog.ivrpowers.com/post/trends/on-premise-vs-cloud/ Tue, 30 Oct 2018 22:00:00 +0100 https://blog.ivrpowers.com/post/trends/on-premise-vs-cloud/ Photo source: Unsplash Creative Commons. There is many reasons to consider replacing an on-premises infrastructure with a cloud-based video real-time communication platform as a service. If your communication infrastructure don’t supports modern video communications or faces end-of-life, you need to plan your migration strategy now to avoid pitfalls down the road. Also consider the seasonality of your business and the best time to be upgraded. For reference, on-premises solutions typically require more time to procure, generally weeks or months. https://blog.ivrpowers.com/post/products/turnkey-cobrowsing/ Fri, 12 Oct 2018 15:00:00 +0200 https://blog.ivrpowers.com/post/products/turnkey-cobrowsing/ Photo source: Pixabay. Creative Commons Add easily CoBrowsing to your Customer Interactions and better connect in real-time your agents and remote support teams. CoBrowsing, can help you transform the way you interact with your customers in real-time. CoBrowsing is a Video RTC extension that allows to add advanced powers both to your agents and users getting better and faster online interactions. Improve your customer care or any support interactions, time spend during phone calls or your support performance and confidence? https://blog.ivrpowers.com/post/products/video-rtc-cobrowsing/ Mon, 08 Oct 2018 12:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-cobrowsing/ Cobrowsing enables agents to assist users when they are browsing on your web page. Overview CoBrowsing allows you to share your browser in real-time with another remote peer. Most business processes can take benefit of using CoBrowsing feature. For instance, it is a very powerful tool to improve online shopping, telesales, remote work or support services. CoBrowsing functionality makes it easy to enhance your real-time communications experience with the power of a web browsing. https://blog.ivrpowers.com/post/products/turnkey-call-center/ Tue, 11 Sep 2018 15:00:00 +0200 https://blog.ivrpowers.com/post/products/turnkey-call-center/ Manage your own Call Center extension for Video RTC without any more technical requirements than just a Web Browser and Internet Access. Sometimes, changing all things doesn’t mean to build something totally new to improve the way you manage your Business Communications. Call Center is a Video RTC extension or standalone Omminchannel Call Center solution that allows to add advanced powers both to your agents and customers getting better and faster interactions. https://blog.ivrpowers.com/post/products/video-rtc-videocall/ Tue, 11 Sep 2018 13:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-videocall/ Photo source: Pixabay. Creative Commons Peer-to-Peer Communication has never been so easy to build into a Website, Mobile App or Kiosks. Videocall provides a simpler way for companies to build their own video calling service via web or mobile application. It integrates seamlessly into the workflows, functions and it is easy to manage. Agents, users or customers can communicate instantly over video without downloading software or installing plugins. It also enables multi-party calls for team collaboration. https://blog.ivrpowers.com/post/marketing/how-webrtc-can-improves-customer-experience/ Tue, 28 Aug 2018 10:00:00 +0200 https://blog.ivrpowers.com/post/marketing/how-webrtc-can-improves-customer-experience/ Photo source: Pixabay. Creative Commons Now, It’s time to upgrade your customer services with modern real-time communication channels. A large number of businesses can benefit from offering WebRTC services to get a better Customer Experience (CX) with their sales, support or any kind of interactions. And both customers and companies can obtain plenty of advantages by using Real-time Communications. Here, we present five of the most visible ones. Easy Business Integration. https://blog.ivrpowers.com/post/products/video-rtc-video-gateway-web-panel/ Tue, 21 Aug 2018 09:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-video-gateway-web-panel/ Photo Source: Jon Flobrant on Unsplash. Manage all logs and adjust easily main settings of your Video RTC Gateway. At Interactive Powers, we have spent many months making all our solutions better than ever, and one of our products at the very heart of our customers is our Video RTC Gateway. We have made significant improvements on visualizing all information in the Console. We’d love any and all feedback you have on this new monitoring experience. https://blog.ivrpowers.com/post/coding/videortc-log-rotation/ Thu, 16 Aug 2018 10:00:00 +0200 https://blog.ivrpowers.com/post/coding/videortc-log-rotation/ Photo Source: Interactive Powers, Pexels. Creative Commons Improve your Video RTC debugging tasks and platform monitoring for all your applications Logging takes place in the execution of your Video RTC applications to provide an audit trail that can be used to understand the activity of the system and to diagnose problems to find and fix bugs. We are pleased to talk a bout a very useful tool for managing log files called Log Rotation. https://blog.ivrpowers.com/post/technologies/screensharing-or-cobrowsing/ Sun, 05 Aug 2018 01:00:00 +0200 https://blog.ivrpowers.com/post/technologies/screensharing-or-cobrowsing/ Discover Screen Sharing and Co-Browsing advantages, the secure new ‘no download’ complementary interactions improving phone calls for onboarding, sales and support. Screen Sharing and Co-Browsing (or Collaborative Browsing) are a relatively new technologies for Call Centers propelled by a Cloud evolution. However, customer experience professionals seem to think that CoBrowsing and Screen Sharing are one and the same when in reality, they’re not. So what is the difference between these two features and how does adapting your VideoRTC solution improve the overall customer experience? https://blog.ivrpowers.com/post/products/video-rtc-web-conference-meeting-point/ Wed, 25 Jul 2018 15:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-web-conference-meeting-point/ Photo Source: Unsplash · Interactive Powers. Creative Commons. Make secure business online meetings with a standard OAuth authentication. Communications can be a critical part of your own business and cannot be outsourced to any kind of OTT or public cloud service. Meeting Point is a new Video RTC Use Case and solution that allows to create Video Conferences from any modern browser and your own mobile app (on demand). Have you think about helping to protect your employees’ meetings or support interactions. https://blog.ivrpowers.com/post/trends/video-calling-as-a-new-game-changer/ Sat, 21 Jul 2018 22:00:00 +0100 https://blog.ivrpowers.com/post/trends/video-calling-as-a-new-game-changer/ Photo source: Pexels. Creative Commons. Consumers welcome convenience of Video Calling to talk to brands and businesses, 24% would consider switching to a bank that offered Video Calling. The majority of person-to-person video calls currently happen through third-party social media and messaging applications like Skype, Messenger and WhatsApp etc. especially on mobile phones. To capitalize on this user behavior, 38% of brands and businesses have to integrate video calling within their own website and mobile applications, while a further 46% are currently considering it. https://blog.ivrpowers.com/post/products/video-rtc-mobile-sdk/ Sat, 21 Jul 2018 23:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-mobile-sdk/ Photo Source: Interactive Powers. Build easily WebRTC-powered video calling into your mobile app with a simple JavaScript library for our Video RTC communication platforms. With our Video RTC · Mobile SDK, you can easily add real-time video calling over a data connection or WiFi from your website or app. Interactive Powers offers high quality video communication and seamless integration into any existing app. Add Real-Time Communications to your app. Enhance the in-app RTC real-time communication experience by letting users collaborate via Voice Call, Video Call, Live Chat, File Sharing, Screen Sharing. https://blog.ivrpowers.com/post/trends/video-calling-is-the-next-cx-frontier-for-brands/ Sat, 21 Jul 2018 20:00:00 +0100 https://blog.ivrpowers.com/post/trends/video-calling-is-the-next-cx-frontier-for-brands/ Photo source: Pexels. Creative Commons. Video Calling is becoming the next channel to include for businesses and avoid consumer switching to other brands with an complete omnichannel customer services. Facing the demand, 21% of businesses expect to launch video calling pilot services within the next two years. The key benefits driving this uptake include improved customer experience (CX). “Consumers are expecting to be able to engage with the brands and businesses in their lives whenever, and however they like, with Video Calling becoming an increasingly important complementary channel across multiple industries from retail to financial. https://blog.ivrpowers.com/post/products/video-rtc-web-dialer/ Sat, 14 Jul 2018 15:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-web-dialer/ Photo Source: Unsplash · Interactive Powers Creative Commons. Make calls from any Web Browser and easily connect your Call Center or PBX to improve your business communications. Click-to-call converts your website’s users into engaged customers by creating an easy way for your customers to contact your sales and support teams right on your website without using their phone. Today’s sales and support teams expect to be able to make calls directly from their modern web browser, and their efficiency improves when they can. https://blog.ivrpowers.com/post/technologies/what-is-stun-turn-server/ Tue, 10 Jul 2018 09:00:05 +0200 https://blog.ivrpowers.com/post/technologies/what-is-stun-turn-server/ Photo Source: Pixabay · Interactive Powers Creative Commons. WebRTC communications in real-world connectivity require to handle multi-party calls and interact with STUN and TURN servers. Our Video Gateway (WebRTC) platform offers all customers an advanced video real-time communications solution through all audio/video/data streams are transmitted. Generally, a Video Gateway has to be deployed over a public Internet so any user must connect and send media fragments over RTP (Real-time Transport Protocol) ports without specific network issues. https://blog.ivrpowers.com/post/news/xenialab-interactive-powers-partnership/ Thu, 10 May 2018 00:00:05 +0200 https://blog.ivrpowers.com/post/news/xenialab-interactive-powers-partnership/ Photo Source: XCally - Interactive Powers Create amazing support and customer real-time interactions! Customer Experience and new channels integration is a key factor for any company inside the digital world. Thank to Open Channel and Interactive Powers you can connect better and improve your interaction processes with customers and prospects. Xenialab and Interactive Powers are pleased to announce the integration between the Xenialab’s XCally (Open Channel) system and Video RTC technologies from Interactive Powers. https://blog.ivrpowers.com/post/coding/webclient-website-iframe/ Mon, 07 May 2018 20:00:00 +0200 https://blog.ivrpowers.com/post/coding/webclient-website-iframe/ Photo Source: Interactive Powers, Pexels. Creative Commons In a previous post we explained how to include a Webphone button to launch our Webclient (Webphone) in a popup window. In this case, we want to include the Webclient directly in a website as an iFrame and not in an external page. Including an iFrame element First of all, you need to include an iFrame HTML5 element in your website like this: https://blog.ivrpowers.com/post/products/video-rtc-remote-viewer/ Tue, 01 May 2018 18:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-remote-viewer/ Photo Source: Shutterstock · Interactive Powers. Dramatically improves Customer Experience (CX) extending phone calls with Live Chat, Dual File Sharing, Dual Screen Sharing… Sometime, you don’t have to change all things to build something new and really better to improve your existing Business Communications. Remote Viewer is a new Video RTC Use Case and solution that allows to add advanced powers both to your call center agents and phone callers. https://blog.ivrpowers.com/post/technologies/videortc-android/ Fri, 16 Feb 2018 21:00:00 +0200 https://blog.ivrpowers.com/post/technologies/videortc-android/ Image source: Interactive Powers Make direct voice and video calls from Android devices thanks to VideoRTC.js and its native WebRTC based tecnology In previous posts, we have looked at some key considerations for building apps for video calling on web browsers and mobile devices, and some of the features you can include to make sure your users have a great experience. Now any modern Android works with all compliant Smartphone, TV and Tablet devices which is an important component for creating frictionless, delightful apps, especially voice & video calling. https://blog.ivrpowers.com/post/trends/rise-of-cpaas-video-real-time-communications/ Fri, 02 Feb 2018 10:46:54 +0100 https://blog.ivrpowers.com/post/trends/rise-of-cpaas-video-real-time-communications/ Photo source: Interactive Powers In the next 12 months, up to 49% of Business Cases that will run video services are using a Communication Platform-as-a-Service (CPaaS). Telemedicine and Insurance Professionals. Trends are showing that a leading industry in incorporating video is telehealth with 47% of respondents embedded video into a telehealth application. Video offers numerous advantages to this sector. It allows patients to receive attention at convenience from the comfort of their homes and it helps health institutions to significantly reduce costs. https://blog.ivrpowers.com/post/contactcenter/interoperability-contact-center/ Mon, 22 Jan 2018 19:00:00 +0200 https://blog.ivrpowers.com/post/contactcenter/interoperability-contact-center/ Photo source: Pexels. Creative Commons Whatever your contact center is, we can make it interoperable with videocalls and advanced online interactions. Many companies fear that the integration of video in their contact centers will involve a large investment of human and economic resources. Because companies think they will be forced to change the entire contact center solution, they may ignore video integration and, therefore, the opportunity to significantly improve their services and customer experience. https://blog.ivrpowers.com/post/technologies/videortc-ios/ Sun, 21 Jan 2018 21:00:00 +0200 https://blog.ivrpowers.com/post/technologies/videortc-ios/ Image source: Interactive Powers Make direct voice calls from Apple iOS devices thanks to VideoRTC.js and its native WebRTC based tecnology In previous posts, we have looked at some key considerations for building apps for video calling on web browsers and mobile devices, and some of the features you can include to make sure your users have a great experience. Now iOS 11 works with all compliant Apple iPhone and iPad devices which is an important component for creating frictionless, delightful apps, especially voice calling. https://blog.ivrpowers.com/post/coding/five-steps-build-mobile-application/ Tue, 16 Jan 2018 21:00:00 +0100 https://blog.ivrpowers.com/post/coding/five-steps-build-mobile-application/ Photo Source: Interactive Powers, Pexels. Creative Commons Users have asked us about our post on how to build a video call service in your mobile by using the Ionic Framework 2 and VideoRTC.js. In this new release we offer you a more detailed explanation of the steps to take, so that you can successfully build your mobile video application. Introduction. From the moment you established a VideoRTC interaction, by connecting with the video gateway, until the call is finished, library’s range of events are executed. https://blog.ivrpowers.com/post/industries/industries-professional-benefits/ Wed, 10 Jan 2018 01:00:00 +0100 https://blog.ivrpowers.com/post/industries/industries-professional-benefits/ Photo source: Shutterstock licensed to Interactive Powers 59% of consumers want Real-Time personal offers designed especially for them Direct Communications. Integration of Real-Time voice and video helps to establish easy and seamless communications between customers and sellers. Sales increase if clients can solve their questions immediately, when they access the catalogue of products and services. By just clicking on a button, customers can ask about a product, a contract or the delivery time. https://blog.ivrpowers.com/post/industries/industries-elearning-benefits/ Wed, 20 Dec 2017 13:30:05 +0200 https://blog.ivrpowers.com/post/industries/industries-elearning-benefits/ Photo source: Pexels. Creative Commons 70% of people use their own smartphone to learn and 52% prefer to learn at the point of need Learning at convenience. The current pace of life and work prevents us from continuing our learning. Thanks to digital tools and Real-Times Communications improving knowledge is not out of reach anymore. E-learning increases accessibility and reach as e-learning courses are more affordable and fits with students’ timetables. https://blog.ivrpowers.com/post/general/conferencevoip2day2017/ Mon, 18 Dec 2017 19:00:00 +0200 https://blog.ivrpowers.com/post/general/conferencevoip2day2017/ Interactive Powers (IVRPowers) founder CEO, Iván Sixto, gave a conference about min trends on Cloud API for Voice over IP at last VoIP2Day Event. He provided a general overview of the current situation about the rise of a new generation of cloud resources and services. The Cloud API Revolution is Coming to VoIP Digital Transformation is changing the way in which we propose the systems we use to communicate. We are experiencing an Internet revolution that begins to affect basic services that we now operate with specific devices or business systems. https://blog.ivrpowers.com/post/coding/browser-webrtc/ Mon, 18 Dec 2017 10:18:15 +0100 https://blog.ivrpowers.com/post/coding/browser-webrtc/ Photo Source: Interactive Powers, Pexels. Creative Commons WebRTC is currently supported by Mozilla Firefox, Google Chrome and Opera, in both desktop and Android versions. Microsoft Internet Explorer and Edge and Apple Safari still have to add support for WebRTC. Currently, support in these browsers is provided by third-party plug-ins, which are not an ideal solution. Here, we provide you with an easy javascript code to check if your browser is supported by WebRTC. https://blog.ivrpowers.com/post/industries/industries-field-business-cases/ Thu, 14 Dec 2017 12:45:01 +0100 https://blog.ivrpowers.com/post/industries/industries-field-business-cases/ Photo source: Pexels. Creative Commons By 2018, 70% of mobile workers will use a tablet or a hybrid device that has tablet-like characteristics Expert Cooperation. The technician can contact remotely experts in real time. This option allows them to have the support they need to finish the job in the first visit. Field to Office Connection. Real-Time Communications enable field workers to immediately share data, photos or videos with the teams in the office, all without leaving the work site. https://blog.ivrpowers.com/post/industries/industries-elearning-cases/ Mon, 11 Dec 2017 00:20:05 +0200 https://blog.ivrpowers.com/post/industries/industries-elearning-cases/ Photo source: Pexels. Creative Commons 70% of people use their own smartphone to learn and 52% prefer to learn at the point of need Video-based learning. Video use is increasing and video features are critical in e-learning. Video allows students to access lectures, but also share content with their peers and professors, as well as tutoring in live real time interactions. Mobile Learning. Mobile devices are growing in popularity. Depending on their location or needs, learners switch from one device to another. https://blog.ivrpowers.com/post/industries/industries-professional-business-cases/ Mon, 04 Dec 2017 11:06:32 +0100 https://blog.ivrpowers.com/post/industries/industries-professional-business-cases/ Photo source: Shutterstock licensed to Interactive Powers 59% of consumers want real-time personal offers designed especially for them Legal Services. RTC technologies enable to provide your clients an alternative solution to traditional legal services. You can offer an immediate answer, interact through the most appropriate channel and share documents, including pictures or videos. Marketing and Design. You can offer exciting interactions, where your customers have the opportunity to see real examples in interactive experiences and contract services after trying your products. https://blog.ivrpowers.com/post/industries/industries-financial-benefits/ Fri, 01 Dec 2017 08:00:58 +0200 https://blog.ivrpowers.com/post/industries/industries-financial-benefits/ Photo source: Flickr. Creative Commons 80% of banks are planning to offer a video banking service Keep the human touch. It is not only that customers can still chose to interact in person, but thanks to VideoRTC, they have now more options to communicate face-to-face. If clients need help while using self-service, they can contact an agent. Clients can also videochat with their bank advisors through a tablet or a mobile phone from the comfort of their homes, but living an experience similar to an in-person branch visit. https://blog.ivrpowers.com/post/industries/industries-field-benefits/ Thu, 30 Nov 2017 12:45:48 +0100 https://blog.ivrpowers.com/post/industries/industries-field-benefits/ Photo source: Pexels. Creative Commons By 2018, 70% of mobile workers will use a tablet or a hybrid device that has tablet-like characteristics Faster Resolution Times. RTC technology enables peer interactions and collaborative experiences. It allows the field worker to count on immediate assistance from the office workers or experts to help solve technical problems in the work site. Combined with the wide variety of features available, which make it possible to send documents, photos or videos in real time, resolution times are accelerated. https://blog.ivrpowers.com/post/customerengagement/escalating-communications/ Wed, 29 Nov 2017 11:35:05 +0100 https://blog.ivrpowers.com/post/customerengagement/escalating-communications/ Photo source: Interactive Powers Current developments of RTC technology gives companies the possibility to offer their customers a wide variety of channels and tools to contact them. Voice, Chat, Messaging, Video, Documents and Shared Screen, Instant Photos… but, how can all these services and tools be integrated? Escalating Real-Time Communications to improve Customer Engagement. In many websites it is already possible to access advanced services in real time, such as chat or video. https://blog.ivrpowers.com/post/industries/industries-retail-benefits/ Wed, 29 Nov 2017 09:45:37 +0100 https://blog.ivrpowers.com/post/industries/industries-retail-benefits/ Photo source: Pixabay. Creative Commons 41% of consumers state that a great customer experience, including convenience, is decisive in their loyalty to a brand Immediate assistance. One of the most valued elements for customers is having assistance when they need it. Real-time communications allow to significantly improve customer service, by offering an instant assistance. Clients no longer need to travel to the store, as they can interact with an agent in person, immediately and through different channels. https://blog.ivrpowers.com/post/technologies/videortc-desktop-web-browser/ Tue, 28 Nov 2017 21:00:00 +0200 https://blog.ivrpowers.com/post/technologies/videortc-desktop-web-browser/ Image source: Interactive Powers’ elaboration The Video RTC Gateway, is ready to run with most modern Web Browsers and Desktop Operating Systems. We can observe the success of WebRTC Technology through the evolution of web browsers. Increasingly more and more browsers are WebRTC-enabled, having incorporated the possibility of making video calls. In most of them users do not need even to install special applications or plugins. Let’s see what four of the most important web browsers on the market currently offer. https://blog.ivrpowers.com/post/industries/industries-ecommerce-benefits/ Mon, 27 Nov 2017 00:20:05 +0200 https://blog.ivrpowers.com/post/industries/industries-ecommerce-benefits/ Photo source: Pexels. Creative Commons 40% of online buyers who use live chat are more likely to make online purchases at least once a week More data for a better service. Data provided by customers about their needs, preferences and individual tastes enable e-commerce businesses to create clients’ profiles and take into account their purchase history to better serve them. Clients should easily have the opportunity to give feedback, so their problems can be solved. https://blog.ivrpowers.com/post/healthcare/pediatrics-telemedicine/ Thu, 23 Nov 2017 10:10:39 +0100 https://blog.ivrpowers.com/post/healthcare/pediatrics-telemedicine/ Photo source: Pexels. Creative Commons One of the leading sectors among advanced solutions is Real-Time Communications technology. Communication through voice, video or messaging in real time is opening up endless applications for many businesses, including telemedicine. Until now, telehealth has focused on hospitals and adults, but new opportunities start being considered. Don’t skip classes anymore. When children need to see a doctor, not only do they miss school, but parents have to leave work for appointment. https://blog.ivrpowers.com/post/contactcenter/video-integration/ Thu, 23 Nov 2017 10:09:51 +0200 https://blog.ivrpowers.com/post/contactcenter/video-integration/ Photo source: Pixabay. Creative Commons The Video Channel is the next level Customer Experience frontier for existing Contact Centers Video is not a separate solution from the services that contact centers have been providing until now and it is not a substitute for voice calls. The key to the Video in Real-time communications lies in the possibility of offering a new channel, whose use is progressively increasing in customer care services for most industries. https://blog.ivrpowers.com/post/industries/industries-financial-cases/ Wed, 22 Nov 2017 10:48:58 +0200 https://blog.ivrpowers.com/post/industries/industries-financial-cases/ Photo source: Flickr. Creative Commons 80% of banks are planning to offer a video banking service Expert Advice. Video and voice over the internet make it possible to meet current customers’ expectations. More and more clients look for information on line and VideoRTC offers the opportunity to remotely discuss products and receive information from an expert. ATMs. This technology allows to combine the advantages of self-service, such as rapidity and efficiency, with face-to-face customer service if needed. https://blog.ivrpowers.com/post/general/videortc-endpoints/ Mon, 20 Nov 2017 18:01:23 +0100 https://blog.ivrpowers.com/post/general/videortc-endpoints/ Photo source: Interactive Powers Real-Time communication technology represents a qualitative leap in any communication process. One of the most outstanding advantages is VideoRTC. But what platforms can we use to benefit from this innovative technology? Web browsers, mobile devices and interactive kiosks are the main endpoints from which to interact in real time. Web Browsers. Browsers are still the most important terminals from which to access the Internet when it comes to everyday work. https://blog.ivrpowers.com/post/industries/industries-field/ Mon, 20 Nov 2017 12:44:39 +0100 https://blog.ivrpowers.com/post/industries/industries-field/ Photo source: Pexels. Creative Commons Collaboration tools improve team efficiency by 20% One of the keys of technical assistance success is effectiveness. Voice and video over the internet in real time provide tools to field professionals that make a noticeable difference in results. Real-time video, voice and messaging applications enable mobile workforces to get immediate additional support by sharing photos, data or videos with other experts. By improving communication, resolution times are speeded up and, therefore, costs are reduced. https://blog.ivrpowers.com/post/industries/industries-retail-business-cases/ Wed, 15 Nov 2017 13:45:09 +0100 https://blog.ivrpowers.com/post/industries/industries-retail-business-cases/ Photo source: Pixabay. Creative Commons 41% of consumers state that a great customer experience, including convenience, is decisive in their loyalty to a brand Live chat assistance. Advanced communications must take into account what is the most appropriate solution. Live chat is the ideal channel when customers need support for basic questions. It is easy and a time-saver. See the product. Thanks to video and file sharing, you can show your products to your clients, through photos or videoconference. https://blog.ivrpowers.com/post/industries/industries-professional/ Tue, 14 Nov 2017 11:06:05 +0100 https://blog.ivrpowers.com/post/industries/industries-professional/ Photo source: Shutterstock licensed to Interactive Powers 35% of consumers say the smartphone will become their main purchasing tool In today’s market, it is crucial that businesses engage customers the way they communicate. Users are increasingly turning to the Internet for their personal communications, but also to make regular purchases or contract services. As online purchases increase, the success of a modern business depends on the ability to promote its products and services through the Internet. https://blog.ivrpowers.com/post/industries/industries-callcenters-benefits/ Mon, 13 Nov 2017 00:20:05 +0200 https://blog.ivrpowers.com/post/industries/industries-callcenters-benefits/ Photo source: Shutterstock licensed to Interactive Powers By 2018, more than 100 out of the 500 largest global businesses will have implemented video chat Omnichannel experience. Omnichanneling opens the opportunity for call centers to take a significant step in improving customer services and surpassing clients’ growing expectations. It is one of the key for businesses to implement an integral strategy. Clients perceive the advantages as they can engage when needed and through the most convenient channel: chat, phone call, self-service or video. https://blog.ivrpowers.com/post/news/screensharing-firefox/ Fri, 10 Nov 2017 11:46:54 +0100 https://blog.ivrpowers.com/post/news/screensharing-firefox/ Photo Source: Pixabay. Creative Commons Screen Sharing: now, without installing any plugin for all Firefox Web Browsers! Screen Sharing is a very powerful feature that allows users to share in a screen or a window of any documents or application including images, videos, forms… among other capabilities. However, in order to build screen sharing capabilities, first, it is necessary to build screen capture. Until now, it was only supported in one browser, Chrome, which gives access to screen capture by writing an extension. https://blog.ivrpowers.com/post/industries/industries-retail/ Tue, 07 Nov 2017 13:44:41 +0100 https://blog.ivrpowers.com/post/industries/industries-retail/ Photo source: Pixabay. Creative Commons In 2016, two main channels for generating sales were ‘Stores’ at 79% and ‘Website’ at 73% Video and Voice Real-Time communications over the Internet offers the opportunity to find innovative to ways to respond to consumers’ expectations. This technology provides numerous channels that allow to adapt companies’ assistance to clients’ needs. By integrating features such as live chat, videoconferencing, phone calls or file sharing, you can remarkably improve customer experience and differentiate your store in a highly competitive market. https://blog.ivrpowers.com/post/industries/industries-healthcare-beneficts/ Thu, 02 Nov 2017 00:20:05 +0200 https://blog.ivrpowers.com/post/industries/industries-healthcare-beneficts/ Photo source: Flickr. Creative Commons 38% of in person visits to their physician could have been replaced with Telemedicine Improved Workflows and Processes. Patients can contact their doctor directly via mobile phone or tablet. In this way, it is their usual doctor who decides if the patient needs to go to the medical center to receive care. In cases of urgent care, their doctor guides the patient through teleconference until the arrival of a health team. https://blog.ivrpowers.com/post/industries/industries-ecommerce-business-cases/ Thu, 02 Nov 2017 00:19:05 +0200 https://blog.ivrpowers.com/post/industries/industries-ecommerce-business-cases/ Photo source: Pexels. Creative Commons 40% of online buyers who use live chat are more likely to make online purchases at least once a week Pre-sales support. Video options make it possible to show products to customers. They can check its appearance and functionality, making more informed purchase decisions. Personalized shopping. Video and voice over the Internet allow you to pay the same special, individual attention to online customers as in face-to-face interactions in a more efficient way. https://blog.ivrpowers.com/post/industries/industries-callcenters-cases/ Fri, 27 Oct 2017 00:20:05 +0200 https://blog.ivrpowers.com/post/industries/industries-callcenters-cases/ Photo source: Shutterstock licensed to Interactive Powers By 2018, more than 100 out of the 500 largest global businesses will have implemented video chat Customer Service. VideoRTC is seamlessly integrated into your previous infrastructure, adding, for instance, a universal button that makes it easier for clients to contact the customer service. Technical Support. Thanks to video chat, co-browsing and screen share functionalities agents can walk the customer through remote control functions. https://blog.ivrpowers.com/post/industries/industries-elearning/ Fri, 27 Oct 2017 00:10:05 +0200 https://blog.ivrpowers.com/post/industries/industries-elearning/ Photo source: Pexels In 2016, the worldwide revenue for self-paced elearning was $ 46,674.67 Real-Time Video and Voice over the Internet open opportunities for everyone who wants to learn something. Online learning is gaining popularity as more and more students demand more flexibility that new technologies can provide. E-learning broadens the options of programs and degrees, since students can access to educational institutions all over the world. Self-paced learning allows students to arrange a learning schedule that meets their individual needs, at a lower price and without leaving the comfort of their homes. https://blog.ivrpowers.com/post/coding/datachannel-videortc/ Thu, 26 Oct 2017 10:45:24 +0200 https://blog.ivrpowers.com/post/coding/datachannel-videortc/ Photo Source: Interactive Powers, Pexels. Creative Commons In this post, we will show you how it works with Datachannel using VideoRTC.js and how to code quickly a simple service for a specific purpose. Introduction First of all you need to know the modules in which we currently have available the Datachannel: These are the Videocall and the SPLIT. In this example we will use the first one, though the operation would be the same in both. https://blog.ivrpowers.com/post/industries/industries-healthcare-business-cases/ Tue, 24 Oct 2017 00:20:05 +0200 https://blog.ivrpowers.com/post/industries/industries-healthcare-business-cases/ Photo source: Flickr. Creative Commons 38% of in person visits to their physician could have been replaced with Telemedicine Physician E-visits. The main advantage of telehealth for patients is convenience. They can save time as it is not necessary for sick patients to travel to his doctor’s office. Wellness Services. VideoRTC provides the opportunity to attend healthy lifestyle programs from the comfort of home. Health Monitoring. Patients who need treatment after surgery or due to chronic diseases can be monitored remotely in real time by health professionals. https://blog.ivrpowers.com/post/industries/industries-ecommerce/ Mon, 23 Oct 2017 00:08:30 +0200 https://blog.ivrpowers.com/post/industries/industries-ecommerce/ Photo source: Pexels. Creative Commons 77% of online shoppers want to contact a real person before buying, and more than half state that a lack of interaction has kept them from purchasing Video and voice over the internet allows to offer innovative ways for promotion. Attracting the attention of customers is a key element to increase sales and nowadays it is easier thanks to the numerous options this technology presents. https://blog.ivrpowers.com/post/industries/industries-callcenters/ Tue, 17 Oct 2017 00:20:05 +0200 https://blog.ivrpowers.com/post/industries/industries-callcenters/ Photo source: Shutterstock licensed to Interactive Powers 90% of companies name improving customer experience as a strategic focus Customers are moving more and more online and businesses are forced to provide them with new ways for assistance and support. Contact centers face the challenge of offering personalized services and meeting customer expectations. Video and Voice Real-Time communications over the Internet are the most efficient way to provide support. Thanks to them, clients can always have available services, including the possibility to interact with an agent, which improves customer experience. https://blog.ivrpowers.com/post/coding/webphonebutton-website/ Wed, 11 Oct 2017 11:30:24 +0200 https://blog.ivrpowers.com/post/coding/webphonebutton-website/ Photo Source: Interactive Powers, Pexels. Creative Commons In this post we will show you how to add a Webphone button in your website using our customizable webcall widget. Step one: Installation To install the Webphone Button in your web­page you need to download our webcall widget webcall_widget_noflash.zip and uncompress it in the directory of your website. To insert it, you first need to add the CSS Stylesheet file to your webpage. https://blog.ivrpowers.com/post/industries/industries-financial/ Wed, 11 Oct 2017 11:00:58 +0200 https://blog.ivrpowers.com/post/industries/industries-financial/ Photo source: Flickr. Creative Commons 90% of bankers expect video banking to positively impact customer satisfaction Video-based service helps financial businesses to improve customer experience but it also broadens business opportunities. They make it possible to combine digital technology with the human element as well. Video and voice Real-Time Communications over the Internet offer more convenient ways for clients to contact their banks, while in person interactions are still an option. https://blog.ivrpowers.com/post/products/video-rtc-3-generation/ Mon, 09 Oct 2017 11:06:16 +0200 https://blog.ivrpowers.com/post/products/video-rtc-3-generation/ Photo Source: Interactive Powers. Creative Commons Whatever your business is, you may require Real-Time Communications to improve your services. The third generation of our flagship RTC product is now released after months and years of continuous improvements. Discover how to integrate live-video, voice, and messaging technology to transform your business processes, and how Video RTC it can help you facilitate more engaging interactions with your customers or employees. Welcome to Video RTC 3. https://blog.ivrpowers.com/post/coding/videortc-build-videoconference/ Wed, 04 Oct 2017 10:45:24 +0200 https://blog.ivrpowers.com/post/coding/videortc-build-videoconference/ Photo Source: Interactive Powers, Pexels. Creative Commons Today we bring you this interesting article on How to build your own videoconference service based on HTML5 technology by using our API Framework with VideoRTC.js. Step one: Setting up the basic structure As we have explained in previous posts, first of all it is important that you include dependency within your project or web page. <script type="text/javascript" src="videortc.js"></script> You can insert a minimized version if you prefer so: https://blog.ivrpowers.com/post/industries/industries-healthcare/ Tue, 03 Oct 2017 00:20:05 +0200 https://blog.ivrpowers.com/post/industries/industries-healthcare/ Photo source: Flickr. Creative Commons Telehealth Market will reach $1,9 billion by 2018 Video and Voice Real-Time communications over the Internet are changing the relations among patients and physicians. On the one hand, telemedicine is an emergent industry which makes it possible to expand services offered by health institutions, while it helps to solve some of the current economic problems faced by hospitals. On the other hand, within minutes, patients will have the opportunity to receive medical care from anywhere and they will avoid spending time in the doctor’s waiting room. https://blog.ivrpowers.com/post/news/linkedin-article4/ Fri, 29 Sep 2017 13:02:33 +0200 https://blog.ivrpowers.com/post/news/linkedin-article4/ Photo Source: Interactive Powers Ivan Sixto Founder, CEO, Business Development Follow me on Linkedin All interactions cannot be managed by bots, since users, when facing with certain problems, need to contact a real agent. If consumer is not allowed to communicate with a person, it leads to frustration and the relation client-company is seriously damaged. At this point, video offers contact centers the possibility of developing a very differential customer experience management. https://blog.ivrpowers.com/post/technologies/videortc-safari11/ Wed, 27 Sep 2017 21:00:00 +0200 https://blog.ivrpowers.com/post/technologies/videortc-safari11/ Image source: Interactive Powers’ elaboration The Video RTC Gateway, Now ready run with Apple Safari 11 over MacOS computers and iOS devices Interactive Powers is proud to announce Video RTC support for Safari 11 over MacOS and iOS. It was a demand from all the market for a long time, know it becomes a reality past week. Safari 11 works fine on the basis of WebRTC to allow Apple users community to connect most features but with some specific web browser limitations that we will comment shortly… https://blog.ivrpowers.com/post/news/linkedin-article3/ Wed, 27 Sep 2017 12:04:26 +0200 https://blog.ivrpowers.com/post/news/linkedin-article3/ Photo Source: Shutterstock licensed to Interactive Powers Ivan Sixto Founder, CEO, Business Development Follow me on Linkedin Companies must understand that the processes of digital transformation driven by society are inevitable. In the last years, the improvement of customer support services accelerates the pace of adaptation to digital processes. The reason is the good results obtained by companies that have already integrated advanced digital tools, based, for instance, on WebRTC technology for real-time communication via the web or mobile applications. https://blog.ivrpowers.com/post/news/linkedin-article2/ Wed, 20 Sep 2017 11:30:18 +0200 https://blog.ivrpowers.com/post/news/linkedin-article2/ Photo Source: Shutterstock licensed to Interactive Powers Ivan Sixto Founder, CEO, Business Development Follow me on Linkedin The spread of new communication behaviour among users is pushing companies to modify their contact channels with customers. At Interactive Powers we observe that adapting to an increasingly digitized market poses new challenges. However, it also opens one door of opportunity for companies to improve and differentiate themselves. From our offices in Spain and the United States, we provide solutions that facilitate secure and real-time multimedia interactions over the Internet. https://blog.ivrpowers.com/post/contactcenter/contact-center-videortc/ Tue, 19 Sep 2017 12:36:01 +0200 https://blog.ivrpowers.com/post/contactcenter/contact-center-videortc/ Photo Source: Pexels. Creative Commons Call Centers have to upgrade their services to the next level implementing new advanced interactions The ever-growing digital world can give new opportunities for existing contact centers to provide a superior customer experience. Nowadays new technologies drive clients to ask for multiple options when looking for support. It is here where VideoRTC can help your contact center to enhance its services. Save time providing the right channel. https://blog.ivrpowers.com/post/coding/videortc-build-mobile-app/ Mon, 11 Sep 2017 10:45:24 +0200 https://blog.ivrpowers.com/post/coding/videortc-build-mobile-app/ Photo Source: Interactive Powers, Pexels. Creative Commons In this post we will show you how to build a video call service in your mobile by using the Ionic Framework 2 and VideoRTC.js. Step 1: Setting up the basic structure Firstly, you need to install an Ionic project in your system. If you don’t have it, you can download and follow the official guide from the Ionic Framework 2 web site. https://blog.ivrpowers.com/post/products/video-rtc-complementary-functions/ Wed, 06 Sep 2017 09:30:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-complementary-functions/ Video Gateway (WebRTC) includes complementary features that you can run according to your business requirements . All of this, is part of capabilities of our Video RTC solution suite. Know more about our Video RTC core features here: SIP Connect. Video Gateway ensures interoperability between WebRTC endpoints and existing telephony systems. It integrates seamlessly advanced web phones or mobile apps into previous infraestructure. Learn more. Meeting Point. Video Gateway provides an additional OAuth plugin that makes it easier for users to connect to your real-time services. https://blog.ivrpowers.com/post/products/video-rtc-api-framework/ Mon, 04 Sep 2017 22:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-api-framework/ Provide Core Functions to easily develop any Video RTC application for Web and Mobile. Overview API Framework feature helps to make your job easier, adapting services to your needs and personalizing them. Our platform provides developers with a wide range of possible solutions, through a flexible and powerful toolkit for building Web APIs. API Framework feature enables developers to design new APIs or edit existing ones. You can also customize all the way down, just using basic regular features. https://blog.ivrpowers.com/post/coding/videortc-build-videocall/ Fri, 01 Sep 2017 11:59:22 +0200 https://blog.ivrpowers.com/post/coding/videortc-build-videocall/ Photo Source: Interactive Powers, Pexels. Creative Commons In this post we will show you how to build your videocall service based on HTML5 technology by using our API Framework with VideoRTC.js. Step 1: Setting up the basic structure Firstly, you will need to include dependency within your project or web page: <script type="text/javascript" src="videortc.js"></script> You can insert a minimized version if you prefer so: <script type="text/javascript" src="videortc.min.js"></script> Next, we connect with the video gateway server: https://blog.ivrpowers.com/post/products/video-rtc-industries/ Thu, 31 Aug 2017 11:00:16 +0200 https://blog.ivrpowers.com/post/products/video-rtc-industries/ Photo Source: Interactive Powers, Pexels. Creative Commons Whatever your business, product, or service is you can require real-time communications technologies. Discover how organizations like yours are integrating live-video, voice, and messaging technology to transform their industries, and how Video RTC can help you facilitate more engaging interactions with your customers or employees. Call Centers. Contact Centers continue to evolve rapidly as consumers expect a highly personalized and engaging experience. RTC technology will help you to differentiate your Call Center. https://blog.ivrpowers.com/post/products/video-rtc-video-recording/ Wed, 30 Aug 2017 22:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-video-recording/ Easily record secure Live Video Calls for later playback. Overview Video Recording capability enables to record your video calls in real-time. Files are securely stored and you can immediately access to content following your demands. Call records are directly pushed to your own secure file system storage or any web service, such as Amazon S3, Windows Azure, Google accounts… Enjoy playback with high-quality WebM recordings. Video Recording functionality includes converter tools to automatically live-convert video streams to MP4 for easy access with no post-processing required on your end. https://blog.ivrpowers.com/post/products/video-rtc-sip-connect/ Tue, 29 Aug 2017 10:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-sip-connect/ Connect WebRTC or RTMP to traditional SIP telephony systems or devices. Overview SIP Connect feature is designed to make traditional calls across web or mobile phones. It enables interoperability between WebRTC endpoints and existing telephony systems, like your current PBX or phone lines. For instance, a Call Center can send and receive SIP-based calls, using SPLIT function as well. SIP Connect functionality allows you to send Dual-tone multi-frequency signalling (DTMF) or in-band telecommunication signalling system using the voice-frequency band over SIP. https://blog.ivrpowers.com/post/products/video-rtc-meeting-point/ Sun, 27 Aug 2017 09:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-meeting-point/ Make secure business online meetings with a standard OAuth authentication. Overview Meeting Point feature is an additional OAuth plugin to make easier user authentication for Internet services without retrieving passwords. It includes many tested methods for different social networks like Google, Linkedin or Twitter. However, you can create your own OAuth interface too. Meeting Point functionality allows to easily connect users to your real-time services without having to add third-party components. https://blog.ivrpowers.com/post/products/video-rtc-over-printing/ Thu, 24 Aug 2017 19:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-over-printing/ Create Multi-tenant Video Services over WebRTC for your Contact Center. Overview Over Printing feature allows to print a logo inside the remote frame. Instead of specific customisation you can use it to distribute video calls to several services with their own service logo. It’s very useful for a Call Center with many services operated with different profiles. Over Printing functionality is easy to configure inside our multi-flavor settings without specific coding. https://blog.ivrpowers.com/post/products/video-rtc-snapshot/ Wed, 23 Aug 2017 22:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-snapshot/ Take or get pictures dynamically during your remote video conversations. Overview Snapshot feature allows you to take easily a picture within the video. This functionality helps to enhance your real-time communications experience with the power of content. For instance, you can get Jpeg pictures from agents or users frames during a process, retrieving them later or share them to an external application interface. Snapshot makes it possible to save a picture from the middle of a video, all within the context of your website or application. https://blog.ivrpowers.com/post/contactcenter/how-to-introduce-new-channels-contact-center/ Tue, 22 Aug 2017 09:00:00 +0200 https://blog.ivrpowers.com/post/contactcenter/how-to-introduce-new-channels-contact-center/ Photo source: Interactive Powers Last years, we have implemented several New Channels projects based on Video RTC to existing Contact Centers. At times, it was the result of Innovation, but most often it was to enhance the Customer Experience and your services according to a new Market demand. After all, any Contact Center should interact with the customer anywhere they are! Phone, Email, and Chat are making way for emerging channels such as Social media, Video, Text, Mobile apps and IVR self services. https://blog.ivrpowers.com/post/products/video-rtc-voice-calling/ Mon, 21 Aug 2017 14:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-voice-calling/ Make advanced Voice Call or Web Phone applications for Real-Time Communications. Overview Voice Calling functionality ensures that no one misses out on the full application experience. It helps to provide an effective customer care, offering the option to hear voices in real-time. Voice Calling keeps interactions as easy, simply and fast as possible. Voice Calling application makes it easy to create real-time communications (RTC) for your business applications and processes. https://blog.ivrpowers.com/post/contactcenter/webrtc-for-contact-center/ Mon, 21 Aug 2017 13:30:40 +0200 https://blog.ivrpowers.com/post/contactcenter/webrtc-for-contact-center/ Photo Source: Interactive Powers, Pexels. Creative Commons The way people access customer service is changing. If existing they want to survive in a highly competitive digital market, Contact Centers must adapt properly their services and make a continuious effort to provide greater customer experiences. Poor Customer Services Practices Today, Contact Centers cannot always provide the best customer service only over the phone channel. Clients who call in for specific support are usually kept on hold for long periods of time – considering that call centers numbers are not always included in phone price plans – they have to repeat information or if they write an email or if they interact on a web content they never receive an answer in real-time. https://blog.ivrpowers.com/post/products/video-rtc-video-calling/ Sun, 20 Aug 2017 13:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-video-calling/ Create amazing Real-Time Communications with Dual-band Voice and Video capabilities Overview Video Calling functionality provides a simpler way for people to communicate via web. It integrates seamlessly into the workflows and it is easy to manage. Agents or customers can communicate instantly over video without downloading software or installing plugins. It also enables multi-party calls for team collaboration. Video Calling application makes it easy to create real-time communications (RTC) for your business applications and processes. https://blog.ivrpowers.com/post/products/video-rtc-screen-sharing/ Fri, 18 Aug 2017 12:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-screen-sharing/ Secure screen share your desktop or any application in Real-Time Communications. Overview Screen Sharing application allows you to share live screen over the web or mobile instantly. Most business processes can take benefit of using Screen Sharing feature. For instance, it is a very powerful tool to improve online meetings, presentations, remote work or support services. Screen Sharing functionality makes it easy to enhance your real-time communications experience with the power of content, all within the context of your website or application. https://blog.ivrpowers.com/post/products/video-rtc-file-sharing/ Fri, 18 Aug 2017 10:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-file-sharing/ Send and Receive Files or Documents in Real-Time Communications. Overview File Sharing application helps you to enhance your real-time communications experience with the power of content. It allows you to instantly transfer any file establishing a peer connection all within the context of your website or application. With the file sharing feature you can send and receive unlimited files just dragging them in the chat window. File Sharing functionality makes it possible to share and receive documents during your voice or video call. https://blog.ivrpowers.com/post/products/video-rtc-core-features/ Thu, 17 Aug 2017 09:30:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-core-features/ Photo source: Interactive Powers Video Gateway (WebRTC) includes core features that you can activate according to your own business requirements . All of this, is part of the main capabilities of our Video RTC solution suite. Know more about our Video RTC core features here: Video Calling. Video Gateway provides a simpler way for people to communicate via web. It integrates seamlessly into the workflows and it is easy to manage. https://blog.ivrpowers.com/post/products/video-rtc-live-chat/ Thu, 17 Aug 2017 09:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-live-chat/ Manage Smart Text Message interactions in Real-Time Communications. Overview Live Chat supplement your video and voice communication with advanced text chat capabilities using the WebRTC datachannel. Live Chat feature allows to send and receive text messages simultaneously, without any lag at a single click. It is the perfect tool to use for the customer and an agent conversation. Live chat integrates seamlessly into your application, eliminating the need for clunky third-party APIs. https://blog.ivrpowers.com/post/products/products-microsites/ Wed, 16 Aug 2017 23:22:18 +0200 https://blog.ivrpowers.com/post/products/products-microsites/ Photo source: Interactive Powers We are pleased to share our nice product microsite links in this post. You will find a summary of all features and an easier way to talk about them from socials networks and email. Microsite - VoiceXML IVR Refining IVR with Software · http://voicexml.ivrpowers.com Microsite - Video RTC Video Real Time Communications · http://videortc.ivrpowers.com Microsite - Webclient Calling from any Web Browser · http://webclient.ivrpowers.com Microsite - Meeting Point Make secure business online meetings… · http://meetingpoint. https://blog.ivrpowers.com/post/products/video-rtc-roadmap-2017/ Mon, 07 Aug 2017 23:22:18 +0200 https://blog.ivrpowers.com/post/products/video-rtc-roadmap-2017/ Photo source: Pixabay. Creative Commons We are pleased to unveil some key elements of our Video RTC (WebRTC) evolution until 2017. Major changes will follow WebRTC’s evolution itself. Our primary goal is to provide improved features to all Special Extensions like SPLIT, Video Calling, Live Chat, File Sharing, Screen Sharing, Video Recording, Snapshot… In the next quarter, we will make significant improvements like adding a better Customer Experience with Video Real-Time Communications… https://blog.ivrpowers.com/post/general/video-gets-more-honest-buyers/ Fri, 30 Jun 2017 19:11:25 +0200 https://blog.ivrpowers.com/post/general/video-gets-more-honest-buyers/ Photo source: Unsplash. Creative Commons According to a W. Frank Barton School of Business at Wichita State University new research, sending a text message, making a phone call or have a face-to-face conversation leads people to lie often than video conferencing. The study found that buyers were: 95% more likely to report deception via text messages than if they had interacted via video 31% more likely to report deception when compared to face-to-face communication in person 18% more likely if the interaction was via audio chat or phone call. https://blog.ivrpowers.com/post/products/video-rtc/ Tue, 13 Jun 2017 11:22:18 +0200 https://blog.ivrpowers.com/post/products/video-rtc/ The Video Real Time Communications Platform Our Video Gateway connects peers or endpoints between WebRTC, RTMP and SIP technology to create advanced Video services. It works in common hardware or Cloud VM servers configurations, providing a highly scalable base system to meet all customers’ business and technical requirements. Cloud Ready. Our Video Gateway solutions are software based and ready to run over Cloud environments and Virtual Servers. You can setup our Video RTC platforms over Amazon EC2 servers or any Private/Public Cloud. https://blog.ivrpowers.com/post/products/video-rtc-special-extensions/ Tue, 13 Jun 2017 11:22:18 +0200 https://blog.ivrpowers.com/post/products/video-rtc-special-extensions/ Video Gateway (WebRTC) includes many features or special extensions that you can activate according to your own business processes. All of this, is part of the capabilities of our Video RTC solution suite. Video RTC special extensions are: Live Chat. Video Gateway supports Live Chat feature thru a DataChannel. You can customize all the User or Agent front-end in Flash or HTML5 according the gateway mode you have deployed for your service.