https://blog.ivrpowers.com/tags/videocall/ Recent content in videocall on Blog Hugo -- gohugo.io en-us Thu, 19 Mar 2026 15:00:00 +0200 https://blog.ivrpowers.com/post/trends/companies-that-achieve-roi-in-cx-do-not-replace-humans-with-bots/ Thu, 19 Mar 2026 15:00:00 +0200 https://blog.ivrpowers.com/post/trends/companies-that-achieve-roi-in-cx-do-not-replace-humans-with-bots/ Photo source: Interactive Powers Companies that achieve ROI in CX don’t replace humans with bots. They decide when to escalate from one to the other. Organizations that are building differentiation in CX don’t choose between automation and personal service. They precisely design at what moment in the customer journey the right value is delivered, and equip each channel with the necessary technology to perform at its maximum. 🤖 The AI Agent plays a defined and completely legitimate role within the customer service ecosystem: managing high volumes of inquiries, resolving simple and highly repetitive requests, uninterrupted availability twenty-four hours a day. https://blog.ivrpowers.com/post/trends/most-companies-measure-cost-per-interaction/ Thu, 19 Mar 2026 12:00:00 +0200 https://blog.ivrpowers.com/post/trends/most-companies-measure-cost-per-interaction/ Photo source: Interactive Powers Most companies measure cost per interaction. Your customer measures the value of the experience. There’s a table that rarely appears complete in CX reports. Not because the data doesn’t exist, but because comparing the two models on the same indicators produces uncomfortable conclusions when you’ve bet solely on one type of optimization with AI automation as a growth solution versus the combination with human intelligence (HI) in person or virtually. https://blog.ivrpowers.com/post/trends/has-ai-reduced-your-operating-cost-by-70-percent/ Thu, 19 Mar 2026 09:00:00 +0200 https://blog.ivrpowers.com/post/trends/has-ai-reduced-your-operating-cost-by-70-percent/ Photo source: Interactive Powers Has AI reduced your operating cost by 70%? Or perhaps you’ve lost customers without seeing it or knowing it. Every quarter, CX dashboards reflect the same thing: ✅ Your cost per interaction has decreased. ✅ Your “AI-resolved” cases are in the majority. ✅ Your CSAT surveys have slightly improved. The metrics are positive, everything seems to be heading in the “right direction”… saving operational costs. https://blog.ivrpowers.com/post/trends/the-new-frontier-the-video-channel-as-differentiator/ Tue, 30 Dec 2025 15:00:00 +0200 https://blog.ivrpowers.com/post/trends/the-new-frontier-the-video-channel-as-differentiator/ Photo source: Interactive Powers Direct Human Communication Has a Premium Effect in the AI Era If the cost per minute of an employee is practically identical regardless of channel (text, voice, or video), why do we continue using them predominantly in the channel with the lowest emotional bandwidth? Competing with AI in text or voice speed is a battle lost from the start. Humans have no rival in empathy, intuition, and nonverbal communication. https://blog.ivrpowers.com/post/trends/voice-channel-automation-and-its-limits/ Tue, 30 Dec 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/trends/voice-channel-automation-and-its-limits/ Photo source: Interactive Powers The Machine as Efficient Filter, the Human as High-Value Connection Next-generation voicebots have achieved quality almost indistinguishable from human voice in guided dialogues, significantly reducing operational costs compared to the average agent in Europe and Latin America. The financial equation drives massive automation of the traditional phone channel. However, when interaction requires handling complex emotional ambiguity, delicate negotiation, or trust recovery, AI reaches its limit. Attempting to “deceive” the customer by passing the bot off as human generates frustration and loss of credibility as soon as limitations are detected. https://blog.ivrpowers.com/post/trends/the-false-efficiency-of-the-live-chat-channel/ Mon, 29 Dec 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/trends/the-false-efficiency-of-the-live-chat-channel/ Photo source: Interactive Powers Rethinking Text Chat Support in Contact Centers Over the past decade, the customer service industry prioritized concurrency in text channels—live chat, WhatsApp, and tickets—under the belief that an agent could efficiently handle 3 or 4 conversations simultaneously. Today, with the maturity of Generative Artificial Intelligence and Large Language Models (LLMs), that premise has become obsolete. The data from 2024-2025 is conclusive: maintaining human agents on routine text tasks represents an inefficient use of talent. https://blog.ivrpowers.com/post/trends/digital-calls-and-video-calls/ Mon, 30 Jun 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/trends/digital-calls-and-video-calls/ Photo source: Interactive Powers Why adopting digital communications improves professional interactions. Professional communication is experiencing a profound transformation. Traditional calls through the PSTN (Public Switched Telephone Network) are being replaced by digital solutions such as WhatsApp, Telegram, Zoom, Google Meet, or VoIP technologies. This transition is not just technological: it responds to a natural evolution of the market, driven by new user expectations, operational efficiency, and privacy criteria. Below are 6 strategic reasons why companies should consider adopting digital calls and video calls as a fundamental part of their communication model: https://blog.ivrpowers.com/post/trends/seamless-escalation-connecting-digital-processes-to-humans/ Tue, 29 Apr 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/trends/seamless-escalation-connecting-digital-processes-to-humans/ Photo source: Interactive Powers The strategic integration of AI with human attention revolutionizes today’s Contact Centers, ensuring expert care right when the customer needs it. In contact centers, automated processes have grown in recent years driven by Artificial Intelligence (AI) —chatbots, social media auto-responses, or conversational IVR systems— streamline customer service, although they cannot solve all user needs. Seamless Escalation allows transitioning from these processes to human attention or Human Intelligence (HI) naturally, staying in a digital channel through real-time communication via voice, video, and text. https://blog.ivrpowers.com/post/contactcenter/why-video-rtc-is-so-different-for-contact-center/ Tue, 22 Apr 2025 18:00:00 +0200 https://blog.ivrpowers.com/post/contactcenter/why-video-rtc-is-so-different-for-contact-center/ Photo source: Interactive Powers - Freepik Video calls demand operational excellence in communications technology to deliver professional services that match the high performance of traditional voice channels. Video communication is the most demanding channel in terms of quality and performance, requiring robust and optimized infrastructure to manage video calls with the same efficiency as phone calls. To ensure a smooth and professional experience comparable to voice, the highest operational standards are required. https://blog.ivrpowers.com/post/trends/the-digital-evolutio-of-real-time-communications/ Mon, 24 Mar 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/trends/the-digital-evolutio-of-real-time-communications/ Photo source: Interactive Powers The Digital Evolution of Real-Time Communications in 2025: From Text-Messaging to 3D Video Glasses Imagine a timeline of real-time communication: a graph where the X-axis tracks tech progress (0 to 10) and the Y-axis measures connection power (0 to 10). It all began with text—think telegrams or early chats—landing at (2, 2), simple but slow. Then came the telephone, jumping to (3, 5), bringing voices alive across distances. https://blog.ivrpowers.com/post/customerengagement/maximizing-first-call-resolution-fcr/ Thu, 20 Mar 2025 20:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/maximizing-first-call-resolution-fcr/ Photo source: Interactive Powers Consumers rank first-contact resolution as the most valued aspect of a service interaction, yet CX leaders rank it ninth In the competitive world of customer service, a key metric or Key Performance Indicator (KPI) stands out: First-Contact Resolution (FCR). Customers not only expect quick solutions—ideally, speaking with an agent within 1 to 10 minutes—but they also expect to resolve their query in that first interaction. According to a Genesys Study, although consumers trust that artificial intelligence and innovative tools will improve their experience, when facing personal situations or complex complaints, they prefer direct attention from a human agent capable of listening, understanding, and resolving situations beyond simple automated responses. https://blog.ivrpowers.com/post/trends/why-do-online-services-need-video-calls/ Sun, 23 Feb 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/trends/why-do-online-services-need-video-calls/ Photo source: Interactive Powers - Freepik If you continue using the same channels as your competition, don’t expect to get better results in your Customer Experience. Video calls: a Game Changer. In today’s digital world; where most businesses are growing their online strategies with —basic chatbots, generic emails and web forms, social media, call centers—, the results generally end up being quite similar with the same rates of undecided customers and lost opportunities. https://blog.ivrpowers.com/post/technologies/identity-verification-by-video-calling/ Fri, 14 Feb 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/technologies/identity-verification-by-video-calling/ Photo source: Interactive Powers A Robust, Effective, and Reliable Solution both for Businesses and Users. In today’s constantly evolving business environment and digital transformation, identity verification has become a critical process, driven by three factors that are redefining online security. First, the evolution of regulatory compliance establishes increasingly demanding standards for user authentication. Second, vulnerabilities and breaches in personal data protection are multiplying, creating new challenges in safeguarding and using sensitive information. https://blog.ivrpowers.com/post/trends/video-calls-the-digital-gateway-for-seniors/ Thu, 13 Feb 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/trends/video-calls-the-digital-gateway-for-seniors/ Photo source: Interactive Powers - Freepik A Strategic Opportunity for Companies to Better Connect with Senior Audiences. Based on our international experience implementing video call services, we can highlight a significant market opportunity that many companies are overlooking: the senior segment. Breaking Down Myths about Technology and Older Adults Contrary to the widespread belief held by many operations, marketing, or technology executives, we have found that there is no real digital barrier for this segment. https://blog.ivrpowers.com/post/trends/why-you-should-implement-video-services/ Wed, 22 Jan 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/trends/why-you-should-implement-video-services/ Photo source: Interactive Powers - Freepik Transactional video calls change competitiveness, and improve several important key factors for any company. In today’s digital era, where technology evolves rapidly and connectivity expectations are ever-increasing, video services have become a truly indispensable tool for companies seeking to remain competitive and effectively adapt to new ways of interacting with customers and collaborators. The ability to establish real-time visual connections not only improves communication but also fundamentally transforms how companies operate and relate to their environment. https://blog.ivrpowers.com/post/trends/why-do-many-companies-not-implement-video-services/ Wed, 27 Nov 2024 21:00:00 +0200 https://blog.ivrpowers.com/post/trends/why-do-many-companies-not-implement-video-services/ Photo source: Interactive Powers - Freepik From fear of failure to lack of preparation and knowledge gaps, companies face several challenges. In today’s business landscape, integrating video calls into customer service presents a significant opportunity to improve user experience and streamline operations. This innovation is particularly relevant since many companies struggle with service quality and problem resolution through traditional channels and social media. Despite these benefits, many organizations remain reluctant to embrace this technological advancement. https://blog.ivrpowers.com/post/marketing/transactional-video-calls/ Tue, 19 Nov 2024 12:00:00 +0200 https://blog.ivrpowers.com/post/marketing/transactional-video-calls/ Photo source: Interactive Powers - Freepik Transactional Video Calls: Upgrading Contact Center Communications Transactional Video Calls offer a suite of advanced communication features designed to boost performance and productivity in contact center environments. These calls provide a more efficient and targeted approach compared to traditional video meetings, rooms, or peer-to-peer conferencing methods. They enable streamlined interactions and improved customer service through routing, distribution, queuing, on-hold capabilities, and transfer functions. Additionally, they include collaboration features such as Live Chat, File Sharing, Screen Sharing, and CoBrowsing to enhance human conversation and remote assistance resolution. https://blog.ivrpowers.com/post/marketing/click-to-call-into-whatsapp-conversations/ Tue, 12 Nov 2024 20:00:00 +0200 https://blog.ivrpowers.com/post/marketing/click-to-call-into-whatsapp-conversations/ Photo source: Interactive Powers - Freepik Make a Voice or Video Call from WhatsApp conversations WhatsApp business conversations with contact centers or bots face significant limitations. They primarily rely on text-based communication, lacking real-time, voice-to-voice interaction. These constraints often result in misunderstandings, slower problem resolution, and a less personal customer experience (CX). Without immediate vocal communication, the natural flow of conversation is impeded, making it challenging to convey tone, urgency, or complex information effectively. https://blog.ivrpowers.com/post/marketing/video-calling-for-whatsapp/ Mon, 11 Nov 2024 21:00:00 +0200 https://blog.ivrpowers.com/post/marketing/video-calling-for-whatsapp/ Photo source: Interactive Powers - Freepik Make video calls from WhatsApp conversations Have you ever found yourself in a situation where you needed to seamlessly transition from a WhatsApp text conversation between a user and an agent to a direct call or video call? Unfortunately, WhatsApp’s default functionality does not provide direct call trunking capabilities to enable Voice over IP (VOIP) calls within a conversation. This limitation significantly hampers the potential for enhancing user support experiences. https://blog.ivrpowers.com/post/technologies/transactional-video-calls/ Sun, 25 Feb 2024 21:00:00 +0200 https://blog.ivrpowers.com/post/technologies/transactional-video-calls/ Photo source: Interactive Powers, Desktop Transactional Video Call Embracing Enhanced Video Capabilities in the Shift Towards Modern Business Communications In today’s digital age, remote communication has become ubiquitous, underscoring the importance of robust and feature-rich video calling platforms. Amidst the myriad options available, Transactional Video Calls shine as a transformative solution, seamlessly integrating with ACD (Automatic Call Distributor) platforms in any IP Contact Center. This integration marks a significant advancement, offering a comprehensive suite of features specifically crafted to address the evolving needs of modern communication. https://blog.ivrpowers.com/post/trends/video-call-onboarding-a-powerful-tool-for-financial-services/ Sat, 08 Apr 2023 09:00:00 +0100 https://blog.ivrpowers.com/post/trends/video-call-onboarding-a-powerful-tool-for-financial-services/ Source: Interactive Powers In today’s Digital Age, opening a new account or service with a face-to-face verification has become a absolute need. This has created a need for online identity verification tools that can be integrated into digital channels to ensure a secure and efficient customer onboarding experience. Video Call Onboarding is one such tool that has become increasingly required for online services effectivity. It is a process that allows financial products providers to verify a customer’s identity through a video real-time communication with recording. https://blog.ivrpowers.com/post/trends/transactional-video-calls-vs-video-room-meeting/ Wed, 08 Mar 2023 15:00:00 +0100 https://blog.ivrpowers.com/post/trends/transactional-video-calls-vs-video-room-meeting/ Source: Interactive Powers Transactional video calls and video room meetings are two different forms of communication that have been made possible by modern WebRTC and SIP technologies. Transactional video calls are a form of one-on-one communication in real-time, while video room meetings are a form of group collaboration linked connection. Transactional Video Calls Transactional video calls enable two or three people to communicate with each other in real-time, and are typically used for professional conversations. https://blog.ivrpowers.com/post/news/centribal-chatbots-integration-for-video-rtc/ Fri, 27 Aug 2021 10:00:00 +0200 https://blog.ivrpowers.com/post/news/centribal-chatbots-integration-for-video-rtc/ Photo Source: Centribal - Interactive Powers Create amazing support and customer real-time interactions to ensure faster response times, more productive agents, and happier customers. MIAMI, August 22, 2021 — Interactive Powers and Centribal work together in complementary solutions since more than 2 years. That’s why we’re really excited to increase Centribal and Interactive Powers collaboration to offer the most complete Omnichannel Expericence that powers limitless, continuous CX conversations that cross boundaries while raising the bar on real-time visibility and control. https://blog.ivrpowers.com/post/customerengagement/video-calls-with-online-payment/ Sat, 06 Mar 2021 11:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/video-calls-with-online-payment/ Photo source: Interactive Powers. Creative Commons Empowering Virgo Solutions with your Business PayPal Account integration. Virgo Healthcare or Virgo Business solutions enables to connect your own PayPal Account and get Online Payments for your scheduled video calls. This feature is optional and is designed to quickly get a credit card payment from your clients or patients for a video communications. PayPal Integration Requirements. This Virgo feature works with your own Business PayPal Account, all transactions will directly processed to your account. https://blog.ivrpowers.com/post/marketing/video-contact-center-infographic/ Tue, 26 Jan 2021 00:18:30 +0200 https://blog.ivrpowers.com/post/marketing/video-contact-center-infographic/ Infographic source: Interactive Powers. Download in PDF. Summary: Spanish Mejorar la Comunicación entre agente y usuario. Incrementar la Valoración de la atención prestada. Aumentar la Eficiencia en la resolución de incidencias. Usar Dispositivos digitales móviles o navegadores web. Ofrecer nuevas capacidades de Colaboración en línea. Mejorar la Seguridad con la verificación visual de identidad. Eliminar la Numeración telefónica nacional o internacional. Ofrecer una Experiencia del cliente más próxima a la presencial. https://blog.ivrpowers.com/post/products/video-rtc-geolocation/ Sun, 27 Dec 2020 09:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-geolocation/ Photo source: Interactive Powers Enable user geolocation detection for your business communications and video calls Knowing where your video callers location is a useful feature, that can help you provide a better support or customer service. For instance, you can show them results that are tailored to their location or display their location on the map or convert latitude/longitude to a street address. What is IP geolocation? IP geolocation is the mapping of an IP address to the geographic location of the internet from the connected device. https://blog.ivrpowers.com/post/marketing/taking-customer-experience-to-the-next-level/ Mon, 23 Nov 2020 00:21:30 +0200 https://blog.ivrpowers.com/post/marketing/taking-customer-experience-to-the-next-level/ Photo source: Freepik Creative Commons. Businesses require to improve CX in a new way. Video has never been so relevant for all of us. Interactive Powers helps businesses bring their human-to-human interactions to the digital world with scalable, flexible and secure video communications. Video RTC with SPLIT technology is a key differentiator for any ACD (Automatic Call Distribuitor) to deliver the best possible voice & video experience with the lowest latency in a Contact Center. https://blog.ivrpowers.com/post/marketing/video-channels-for-your-business/ Mon, 16 Nov 2020 00:20:30 +0200 https://blog.ivrpowers.com/post/marketing/video-channels-for-your-business/ Photo source: Freepik Creative Commons. Build consistent, effective, personalized engagements across Video channels with Voice, Video, Live Chat, File Sharing, Screen Sharing, Co-browsing…. The most successful enterprises are defined by their ability to communicate. Today that means meeting consumers where they hangout – online, on multiple platforms like: Skype, FaceTime, WhatsApp, Telegram, Zoom, Microsoft Teams… There’s no doubt that the name of the game today when we speak of Omnichannel Customer Experience is convenience. https://blog.ivrpowers.com/post/marketing/centribot-chatbot-with-video-calling-integration/ Mon, 16 Nov 2020 00:18:30 +0200 https://blog.ivrpowers.com/post/marketing/centribot-chatbot-with-video-calling-integration/ Photo source: Interactive Powers, Centribal. Video RTC empowers Centribal chatbot platforms with real-time communications for any business. MIAMI, November. 16, 2020 — Centribal the creators of Centribot and Interactive Powers the creators of Video RTC announce new video real-time communications integration. The Centribal Platform is the conversational tool that allows the possibility of creating various chatbots from a single location, easily, quickly and with simplicity. Centribot will be able to create and train your chatbots in the way that best suits you, to make the most out of the communication management with your customers. https://blog.ivrpowers.com/post/marketing/scheduled-video-calling/ Fri, 06 Nov 2020 00:20:30 +0200 https://blog.ivrpowers.com/post/marketing/scheduled-video-calling/ Photo source: Interactive Powers Creative Commons. Scheduled Video Calls that enable the fastest face-to-face commmunication for a Remote Workforce. Imagine all your workforce requires to work from home or from anywhere, imagine you can’t connect all of them in unique real-time attention but they require to collaborate everyday each others to support your products and services. At Interactive Powers, we understand that kind of peer-to-peer (P2P) video calls are not just video meetings but something more specific between a call and a video room: we call this kind of interaction, Scheduled Video Calling. https://blog.ivrpowers.com/post/marketing/live-streaming-event-with-video-call-queueing/ Thu, 05 Nov 2020 00:21:00 +0200 https://blog.ivrpowers.com/post/marketing/live-streaming-event-with-video-call-queueing/ Photo source: Interactive Powers Creative Commons. Create a Live Streaming event and face-to-face connect your audiance to your sales team. Live Streaming can be the perfect engaging virtual event for your brand to attract a high number of viewers simulteanously. This is really great power of real-time but you can also do much more with your remote workforce team, if they can join any of this visitors at this big moment. https://blog.ivrpowers.com/post/marketing/landing-web-page-with-video-call-queueing/ Thu, 05 Nov 2020 00:20:30 +0200 https://blog.ivrpowers.com/post/marketing/landing-web-page-with-video-call-queueing/ Photo source: Interactive Powers Creative Commons. Enable your landing page or website visitors to join video agents in just one-click. Landing pages or Business Website receive visits from your customers at anytime, you should improve your customer support connecting one-to-one at this moment. A Chatbot, Form, Email is required but it could be not enough to engage a customer with your product or brand. Adding a Video Call Queueing enables that any customer can react and talk face-to-face with one of the sales agents at this moment. https://blog.ivrpowers.com/post/products/video-rtc-call-transfer/ Sun, 01 Nov 2020 19:30:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-call-transfer/ Photo source: Interactive Powers Video RTC enables to transfer any video call by simply dialing the extension of a queue or agent. Video Call Transferring, or Video Call forwarding, is a process of relocating an inbound video call to another agent. Video Call Transfer is very useful for video agents and internally for contact center teams. Video agents use call transferring to instantly route incoming calls throughout the Contact Center or Organization. https://blog.ivrpowers.com/post/marketing/video-call-switching-to-mobile-device/ Sun, 25 Oct 2020 00:20:00 +0200 https://blog.ivrpowers.com/post/marketing/video-call-switching-to-mobile-device/ Photo source: Interactive Powers Creative Commons. Flip your frontend webcam stream to a mobile device in order move arround during a Video Call without hangup. Specific support or sales interaction could require agents or sales representative to move around a showroom during a video call using their smartphone without hangup. We recommend to consider this agent side option in SPLIT that enable to switch easily to their mobile device using our QR code in screen. https://blog.ivrpowers.com/post/marketing/scan-to-videocall-with-qr-code/ Sun, 25 Oct 2020 00:18:00 +0200 https://blog.ivrpowers.com/post/marketing/scan-to-videocall-with-qr-code/ Photo source: Interactive Powers Creative Commons. Make better and safe local point of sales with Scan-to-Videocall in order to improve social distance and get face-to-face sales online support. You want your customers to directly video call your contact center using their smartphone without any mobile app, registration, pluging or download. This Video RTC feature is very interesting to connect easily existing local services with a remote sales force team that will provide safe face-to-face support to users or customers. https://blog.ivrpowers.com/post/products/video-rtc-tester/ Sat, 29 Aug 2020 09:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-tester/ Photo source: Unsplash Add a Four Steps Tester for your Video RTC services to improve Customer Experience and QoS. Most users are not aware about their communications and hardware conditions to make video calls over an Internet access. If you don’t take care about this, some of them will be disappointed of been rejected by technical issues. In order to improve your Customer Journey and Experience, add a simple testing four steps process in front of your Video RTC communications services. https://blog.ivrpowers.com/post/customerengagement/video-calls-scheduled-vs-queued/ Sun, 19 Jul 2020 21:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/video-calls-scheduled-vs-queued/ Photo source: Interactive Powers. Creative Commons Why most companies have to change their mind about Video Calls productivity and integration? Existing “Video Meeting” solutions are used by most people for teleworking, remote business meeting or friends & family conversations (Zoom, Teams, LifeSize, Google Meet…). All these products are design to build conversations with a scheduled approach one-to-many or one-to-one. Companies that provide support to many customers do not work like this most of the time, they have to react in real-time to a massive inbound and outbound customers requests. https://blog.ivrpowers.com/post/customerengagement/video-calls-scheduled-vs-team-view/ Sun, 19 Jul 2020 11:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/video-calls-scheduled-vs-team-view/ Photo source: Interactive Powers. Creative Commons Why most companies have to change their mind about Video Calls productivity and integration? Most “Video Meeting” solutions (Zoom, Teams, LifeSize, Google Meet…) used for teleworking, remote business meetings, doctor visits or friends & family conversations are based on scheduled invitation for specific users. A scheduled approach can be one-to-many or one-to-one when you are sending an invite to connect. In real-time processes, you will need to manage quickly the following inbound videocall in real-time. https://blog.ivrpowers.com/post/healthcare/how-covid19-pandemic-is-changing-doctor-visits/ Tue, 02 Jun 2020 20:00:00 +0200 https://blog.ivrpowers.com/post/healthcare/how-covid19-pandemic-is-changing-doctor-visits/ Photo source: Freepick Healthcare is turning to video communications to stay connected during COVID-19, with minimal disruption to its operations. Source: Bloomberg News Video check-up visits has become the norm for most healthcare providers during the coronavirus pandemic. Shelter-in-place orders have forced people into doing video sessions, and many doctors that never or rarely used video now have it as an essential tool. Simply put, video usage has seen a massive surge. https://blog.ivrpowers.com/post/healthcare/telehealth-evolution-in-times-of-covid-19/ Wed, 13 May 2020 22:00:00 +0200 https://blog.ivrpowers.com/post/healthcare/telehealth-evolution-in-times-of-covid-19/ Photo source: Pexels Telemedicine is now a becoming household term both for doctors and patients. If you need to see a doctor any time soon and it’s unrelated to COVID-19, chances are that your visit will be a virtual one. Today the people is open to the idea of seeing a doctor virtually instead of an in-person visit, there are a positive momentum and that awareness has increased. When a virus outbreak occurs, diagnosing patients promptly, minimizing travel time, and reducing public exposure helps to curb the rate of infection. https://blog.ivrpowers.com/post/healthcare/virgo-healthcare-annoucement/ Wed, 13 May 2020 20:00:00 +0200 https://blog.ivrpowers.com/post/healthcare/virgo-healthcare-annoucement/ Photo source: Pexels We understand Telehealth has to be simple and fast, allowing doctors and patients to connect easier than ever during these difficult times! Interactive Powers as a leading video gateway developer has released Virgo Healthcare, a new smart videocall application “as a service” in response to the overwhelming increase virtual visits sparked by the COVID-19 global pandemic. This accessible and secure solution with hyper customization offers the greater doctor and patient experience for a such critical digital interactions. https://blog.ivrpowers.com/post/healthcare/telemedicine-is-changing-the-face-of-healthcare-delivery/ Sun, 10 May 2020 22:00:00 +0200 https://blog.ivrpowers.com/post/healthcare/telemedicine-is-changing-the-face-of-healthcare-delivery/ Photo source: Pexels The COVID-19 global pandemic has both rocked the economy and tested the limits of already-stretched healthcare systems. The COVID-19 / Coronavirus is quickly spreading its tentacles across the globe. This pandemic has brought out the best in people as new partnerships form to combat a common enemy. While the pandemic tears across the globe, so to do the unprecedented and innovative changes in pharma, manufacturing, and care delivery. https://blog.ivrpowers.com/post/customerengagement/responsive-real-time-communications-widget/ Sun, 26 Jan 2020 21:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/responsive-real-time-communications-widget/ There’s no question that live chat is getting huge. More and more, websites in every corner of the web are featuring that inviting little widget in the corner of their screens. Live chat support is a huge opportunity for businesses to add a powerful, customer-loved channel to their customer service strategy. We do not understand Live Chat just for texting. From the beginning, our Live Chat Widgets have been designed to provide Text, Voice and Video at any time. https://blog.ivrpowers.com/post/customerengagement/webdialer-text-voice-video-chat/ Sun, 26 Jan 2020 21:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/webdialer-text-voice-video-chat/ Photo source: Unsplash. Creative Commons In the Digital Age, any business has to create the most advanced interactions with their customers. Add text, voice, and video chat to your business without reinventing communications and complexity. At Interactive powers, we understand business communications in real-time with a flexible, multi-channel and convergent approach that has to work on any device, any modern browser, any location or Internet access. Text Chat Some online businesses requires to make the first step enabling a text chat conversation for any device. https://blog.ivrpowers.com/post/customerengagement/8-tips-for-livechat-integration-in-your-website/ Sun, 26 Jan 2020 20:00:00 +0200 https://blog.ivrpowers.com/post/customerengagement/8-tips-for-livechat-integration-in-your-website/ Photo source: Unsplash. Creative Commons All good businesses seek to have amazing interactions with their customers. The quality of client relations is a sure indicator of the success of any company, no matter what industry or size. If you make your clients feel valued, communicate with them easily, faster and make available to answer all questions or concerns, you are more likely to build brand loyalty, and they are more likely to recommend your product or service to others. https://blog.ivrpowers.com/post/products/video-rtc-videocall/ Tue, 11 Sep 2018 13:00:00 +0200 https://blog.ivrpowers.com/post/products/video-rtc-videocall/ Photo source: Pixabay. Creative Commons Peer-to-Peer Communication has never been so easy to build into a Website, Mobile App or Kiosks. Videocall provides a simpler way for companies to build their own video calling service via web or mobile application. It integrates seamlessly into the workflows, functions and it is easy to manage. Agents, users or customers can communicate instantly over video without downloading software or installing plugins. It also enables multi-party calls for team collaboration. https://blog.ivrpowers.com/post/trends/video-calling-as-a-new-game-changer/ Sat, 21 Jul 2018 22:00:00 +0100 https://blog.ivrpowers.com/post/trends/video-calling-as-a-new-game-changer/ Photo source: Pexels. Creative Commons. Consumers welcome convenience of Video Calling to talk to brands and businesses, 24% would consider switching to a bank that offered Video Calling. The majority of person-to-person video calls currently happen through third-party social media and messaging applications like Skype, Messenger and WhatsApp etc. especially on mobile phones. To capitalize on this user behavior, 38% of brands and businesses have to integrate video calling within their own website and mobile applications, while a further 46% are currently considering it. https://blog.ivrpowers.com/post/trends/video-calling-is-the-next-cx-frontier-for-brands/ Sat, 21 Jul 2018 20:00:00 +0100 https://blog.ivrpowers.com/post/trends/video-calling-is-the-next-cx-frontier-for-brands/ Photo source: Pexels. Creative Commons. Video Calling is becoming the next channel to include for businesses and avoid consumer switching to other brands with an complete omnichannel customer services. Facing the demand, 21% of businesses expect to launch video calling pilot services within the next two years. The key benefits driving this uptake include improved customer experience (CX). “Consumers are expecting to be able to engage with the brands and businesses in their lives whenever, and however they like, with Video Calling becoming an increasingly important complementary channel across multiple industries from retail to financial. https://blog.ivrpowers.com/post/coding/five-steps-build-mobile-application/ Tue, 16 Jan 2018 21:00:00 +0100 https://blog.ivrpowers.com/post/coding/five-steps-build-mobile-application/ Photo Source: Interactive Powers, Pexels. Creative Commons Users have asked us about our post on how to build a video call service in your mobile by using the Ionic Framework 2 and VideoRTC.js. In this new release we offer you a more detailed explanation of the steps to take, so that you can successfully build your mobile video application. Introduction. From the moment you established a VideoRTC interaction, by connecting with the video gateway, until the call is finished, library’s range of events are executed. https://blog.ivrpowers.com/post/coding/datachannel-videortc/ Thu, 26 Oct 2017 10:45:24 +0200 https://blog.ivrpowers.com/post/coding/datachannel-videortc/ Photo Source: Interactive Powers, Pexels. Creative Commons In this post, we will show you how it works with Datachannel using VideoRTC.js and how to code quickly a simple service for a specific purpose. Introduction First of all you need to know the modules in which we currently have available the Datachannel: These are the Videocall and the SPLIT. In this example we will use the first one, though the operation would be the same in both. https://blog.ivrpowers.com/post/news/linkedin-article6/ Wed, 18 Oct 2017 12:58:21 +0200 https://blog.ivrpowers.com/post/news/linkedin-article6/ Photo Source: Pixabay. Creative Commons Ivan Sixto Founder, CEO, Business Development Follow me on Linkedin Telephone bills with voice call minutes have been reduced or even disappeared both at home and in businesses. We communicate at work writing emails, tweets, posts, notifying by Skype, Google Hangout, LinkedIn or Facebook, and get in touch with our friends via Whatsapp or Snapchat, sharing multimedia content in real time. Phone calls are no longer a relevant channel in our personal communications. https://blog.ivrpowers.com/post/coding/videortc-build-videoconference/ Wed, 04 Oct 2017 10:45:24 +0200 https://blog.ivrpowers.com/post/coding/videortc-build-videoconference/ Photo Source: Interactive Powers, Pexels. Creative Commons Today we bring you this interesting article on How to build your own videoconference service based on HTML5 technology by using our API Framework with VideoRTC.js. Step one: Setting up the basic structure As we have explained in previous posts, first of all it is important that you include dependency within your project or web page. <script type="text/javascript" src="videortc.js"></script> You can insert a minimized version if you prefer so: https://blog.ivrpowers.com/post/coding/videortc-build-mobile-app/ Mon, 11 Sep 2017 10:45:24 +0200 https://blog.ivrpowers.com/post/coding/videortc-build-mobile-app/ Photo Source: Interactive Powers, Pexels. Creative Commons In this post we will show you how to build a video call service in your mobile by using the Ionic Framework 2 and VideoRTC.js. Step 1: Setting up the basic structure Firstly, you need to install an Ionic project in your system. If you don’t have it, you can download and follow the official guide from the Ionic Framework 2 web site. https://blog.ivrpowers.com/post/coding/videortc-build-videocall/ Fri, 01 Sep 2017 11:59:22 +0200 https://blog.ivrpowers.com/post/coding/videortc-build-videocall/ Photo Source: Interactive Powers, Pexels. Creative Commons In this post we will show you how to build your videocall service based on HTML5 technology by using our API Framework with VideoRTC.js. Step 1: Setting up the basic structure Firstly, you will need to include dependency within your project or web page: <script type="text/javascript" src="videortc.js"></script> You can insert a minimized version if you prefer so: <script type="text/javascript" src="videortc.min.js"></script> Next, we connect with the video gateway server: