https://blog.ivrpowers.com/tags/video/ Recent content in video on Blog Hugo -- gohugo.io en-us Sat, 15 Aug 2026 00:00:00 +0200 https://blog.ivrpowers.com/post/general/the-cx-gap-in-assisted-service/ Sat, 15 Aug 2026 00:00:00 +0200 https://blog.ivrpowers.com/post/general/the-cx-gap-in-assisted-service/ Photo source: Interactive Powers Report: The CX Gap in Assisted Service Companies have digitalized the transaction, but not the advice. When the customer’s need is simple, automation solves it end-to-end — no friction, no wait. When it’s complex, though, no one is available with the right expertise, at the right time. That gap is where CX quietly breaks down. We put numbers behind it: 24 pages, eight documented problems backed by analyst data, and a sector intensity matrix covering banking, insurance, public sector, telco, retail, health, and education. https://blog.ivrpowers.com/post/technologies/transactional-video-calls/ Sun, 25 Feb 2024 21:00:00 +0200 https://blog.ivrpowers.com/post/technologies/transactional-video-calls/ Photo source: Interactive Powers, Desktop Transactional Video Call Embracing Enhanced Video Capabilities in the Shift Towards Modern Business Communications In today’s digital age, remote communication has become ubiquitous, underscoring the importance of robust and feature-rich video calling platforms. Amidst the myriad options available, Transactional Video Calls shine as a transformative solution, seamlessly integrating with ACD (Automatic Call Distributor) platforms in any IP Contact Center. This integration marks a significant advancement, offering a comprehensive suite of features specifically crafted to address the evolving needs of modern communication. https://blog.ivrpowers.com/post/trends/video-call-onboarding-a-powerful-tool-for-financial-services/ Sat, 08 Apr 2023 09:00:00 +0100 https://blog.ivrpowers.com/post/trends/video-call-onboarding-a-powerful-tool-for-financial-services/ Source: Interactive Powers In today’s Digital Age, opening a new account or service with a face-to-face verification has become a absolute need. This has created a need for online identity verification tools that can be integrated into digital channels to ensure a secure and efficient customer onboarding experience. Video Call Onboarding is one such tool that has become increasingly required for online services effectivity. It is a process that allows financial products providers to verify a customer’s identity through a video real-time communication with recording. https://blog.ivrpowers.com/post/trends/transactional-video-calls-vs-video-room-meeting/ Wed, 08 Mar 2023 15:00:00 +0100 https://blog.ivrpowers.com/post/trends/transactional-video-calls-vs-video-room-meeting/ Source: Interactive Powers Transactional video calls and video room meetings are two different forms of communication that have been made possible by modern WebRTC and SIP technologies. Transactional video calls are a form of one-on-one communication in real-time, while video room meetings are a form of group collaboration linked connection. Transactional Video Calls Transactional video calls enable two or three people to communicate with each other in real-time, and are typically used for professional conversations. https://blog.ivrpowers.com/post/trends/test-device-conditions-before-making-video-calls/ Tue, 07 Mar 2023 15:00:00 +0100 https://blog.ivrpowers.com/post/trends/test-device-conditions-before-making-video-calls/ Source: Interactive Powers In the digital communication era, video calls have become a fundamental tool for companies that offer advanced customer services or customer support as well. However, often these video calls can present technical and network issues that can affect the quality of communication and the user’s experience. That is why it is essential to have a Tester application that tests the communication conditions, web browser, audio devices, microphone, and bandwidth available before making a video call with Internet users in a service open to the public. https://blog.ivrpowers.com/post/trends/5-reasons-to-use-background-effects-for-video-contact-center-services/ Fri, 24 Feb 2023 15:00:00 +0100 https://blog.ivrpowers.com/post/trends/5-reasons-to-use-background-effects-for-video-contact-center-services/ Source: Interactive Powers Improving Video Calling performance and Customer Experience with professional Background Effects: Solid, Picture or Blur In recent years, video contact center services have become increasingly popular as more and more businesses realize the benefits of being able to connect with customers face-to-face, even if they’re not in the same physical location. With the pandemic accelerating the shift to remote work, the use of video calls has become a critical part of providing customer support, sales, and other services. https://blog.ivrpowers.com/post/trends/5-key-benefits-of-building-a-conversational-ivr-with-natural-language-in-voicexml/ Tue, 21 Feb 2023 18:00:00 +0100 https://blog.ivrpowers.com/post/trends/5-key-benefits-of-building-a-conversational-ivr-with-natural-language-in-voicexml/ Source: Interactive Powers In recent years, there has been a growing trend towards the use of conversational IVR systems with natural language interaction. This type of IVR system allows users to interact with the system in a more natural and conversational way, which can improve the overall user experience and increase customer satisfaction. When it comes to building a conversational IVR system, VoiceXML is a popular technology that offers a number of advantages over other technologies like Voice API or legacy IVR. https://blog.ivrpowers.com/post/trends/the-importance-of-video-call-recording/ Tue, 21 Feb 2023 15:00:00 +0100 https://blog.ivrpowers.com/post/trends/the-importance-of-video-call-recording/ Source: Interactive Powers Why getting video recordings is key for a successful Video Contact Center? Benefits, Implementation Considerations, and Recommendations Currently, many companies are looking for implementing a video contact center as a way to improve the customer experience. However, not all of these companies are fully taking advantage of the potential of this tool. One of the most important features to consider when implementing a video contact center is the ability to record customer interactions on video. https://blog.ivrpowers.com/post/technologies/video-background-effects/ Mon, 06 Dec 2021 09:00:05 +0200 https://blog.ivrpowers.com/post/technologies/video-background-effects/ Live streaming complementary software packed with powerful features to enhance Video RTC. Simply add Manycam Lite CC as a webcam/video source for our Video RTC platforms and get access many interesting features to enhance your video call center: add IP cameras to show different angles, virtual backgrounds and chroma key, up to 24 video sources, switch between computer screens, screencast, draw & text board mode. Manycam Lite CC is able to manage CPU or GPU optimization in local processing to ensure the best performance for your video agents and without any other dependence on the your desktop PC. https://blog.ivrpowers.com/post/technologies/screen-resolution/ Thu, 06 May 2021 20:20:00 +0200 https://blog.ivrpowers.com/post/technologies/screen-resolution/ Deploying High Quality and fully Bandwidth adaptative Video Communications Services Resolution is the number of pixels on a specific screen. A single pixel, the smallest unit to measure the video resolutions, is a tiny dot on the screen often no visible individually to the naken human eye. The more the number of pixels, the higher the sharpness of the video streaming. Resolution Settings Video RTC gateways manage the following resolution modes: https://blog.ivrpowers.com/post/marketing/salesland-webinar/ Tue, 17 Nov 2020 00:18:30 +0200 https://blog.ivrpowers.com/post/marketing/salesland-webinar/ Photo source: Interactive Powers, Salesland. What if in COVID-19’s times, we could sell more? Join us at next 25th November, 16:00 CET at next Salesland 20 years event! With: Javier Arellano, Sales Manager and Businesss Development at Salesland Group. Ivan Sixto, Founder and CEO at Interactive Powers. The pandemic crisis caused by Covid-19 has created an acceleration in the digitalization processes of our society, but what about people? Why do we have to do without your sales team when you can reinvent their stall by making use of technology?